--- description: Review of Trengo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Trengo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Trengo](/software/355824/trengo) # Trengo Canonical: https://www.softwareadvice.com.au/software/355824/trengo Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/355824/trengo?page=2) > We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Automate repetitive work to unleash meaningful conversations. > > Verdict: Rated **4.1/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 26 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Trengo - **Location**: Utrecht, Netherlands - **Founded**: 2015 ## Commercial Context - **Starting Price**: EUR 125.00 - **Pricing model**: Other - **Pricing Details**: Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €20 per agent per month billled monthly and €16 per agent per month billled annually • Scale: €33 per agent per month billled monthly and €27 per agent per month billled annually • Enterprise: €45 per agent per month billled monthly and €38 per agent per month billled annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Russian, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Greenland and 29 more ## Features - @mentions - AI Copilot - API - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Center Management - Call Recording - Canned Responses - Chat/Messaging - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Customer Communication - Customer Database - Customer Engagement - Customer History ## Integrations (14 total) - Asana - Gmail - HubSpot CRM - Instagram - Mailchimp - Microsoft Outlook - Pipedrive - Shopify - Slack - Telegram - Trello - Twitter/X - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Very nice messaging app" — 5.0/5 > **Frits** | *27 January 2020* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. > > **Cons**: They changed their pricing plan, with a half year for existing customers. > > Our clients are helped through various channels, served by Trengo ----- ### "Useful tool in organisations" — 4.0/5 > **Christ** | *21 April 2020* | Wholesale | Recommendation rating: 9.0/10 > > **Pros**: Integration of several communication channels > > **Cons**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet > > Good, good support. ----- ### "Lots of potential but needs work" — 3.0/5 > **Josey** | *28 February 2025* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: Having all communications in one place (emails, Instagram messages, phone calls) > > **Cons**: That you can not have "draft" messages saved, that the calls sometimes drop > > Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. ----- ### "Great feature richt and easy to use software that saves time" — 5.0/5 > **Tim** | *22 April 2020* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Everthing in one place with an interface that works like a charm and looks good too. > > **Cons**: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer. > > Trengo saves us time, brings us closer to our customer and shortens response times. ----- ### "Was not a bad service" — 4.0/5 > **Ericka** | *19 May 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. > > **Cons**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. > > We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/355824/trengo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/355824/trengo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data