---
description: Review of Lightstep Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Lightstep | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [DevOps Tools](/directory/4380/devops/software) > [Lightstep](/software/355976/lightstep)

# Lightstep

Canonical: https://www.softwareadvice.com.au/software/355976/lightstep

> Lightstep is a cloud-based platform that helps businesses bring together performance, observability, and incident management in one solution. 

Lightstep's unified platform provides a single point of truth for assessing the operational health and performance of applications. Key features include application monitoring, , alerts/notifications, collaboration, dashboard and third-party integration.

Lightstep's unique combination of features ensures that businesses are always running at maximum efficiency. The platform allows them to monitor their applications from end to end, detect problems early on and fix them quickly before they impact users or the bottom line.
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: USD 275.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Currently, we are running a deal at $275/month. Usually the price is $984.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Collaboration Tools
- Continuous Deployment
- Continuous Integration
- Dashboard
- Diagnostic Tools
- Event Logs
- Incident Management
- Incident Reporting
- Monitoring
- On Call Scheduling
- Performance Metrics
- Prioritization
- Resource Management
- Root Cause Analysis
- Task Management
- Ticket Management

## Integrations (44 total)

- Airbrake
- AppDynamics
- Auvik
- Azure DevOps
- Azure DevOps Server
- Catchpoint
- Circonus
- Datadog
- Detectify
- Dynatrace
- Elastic Observability
- Epsagon
- Freshping
- Google Cloud Operations Suite
- Grafana

... and 29 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [DevOps Tools](https://www.softwareadvice.com.au/directory/4380/devops/software)

## Related Categories

- [DevOps Tools](https://www.softwareadvice.com.au/directory/4380/devops/software)
- [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software)
- [Application Performance Management Tools](https://www.softwareadvice.com.au/directory/4140/application-performance-management/software)
- [Incident Management Software](https://www.softwareadvice.com.au/directory/4577/incident-management/software)

## Alternatives

1. [Jira](https://www.softwareadvice.com.au/software/4315/jira) — 4.4/5 (15314 reviews)
2. [Site24x7](https://www.softwareadvice.com.au/software/360425/site24x7) — 4.7/5 (344 reviews)
3. [Datadog](https://www.softwareadvice.com.au/software/101405/datadog) — 4.6/5 (357 reviews)
4. [Splunk Enterprise](https://www.softwareadvice.com.au/software/234262/splunk-enterprise) — 4.6/5 (259 reviews)
5. [New Relic](https://www.softwareadvice.com.au/software/142684/new-relic-one) — 4.5/5 (195 reviews)

## Reviews

### "Interesting but not as good as competing products" — 3.0/5

> **Drew** | *17 January 2023* | Real Estate | Recommendation rating: 3.0/10
> 
> **Pros**: The ability to customize some dashboards with specific data was interesting. There is also a lot more useful information in the realtime graphs than in some other competing products.
> 
> **Cons**: It was too hard to find some of the most basic APM data. Even simple APM requests were hard to track down without custom setup. The graphs looked nice, but overall weren't as useful as the data in similar products.
> 
> APM was hard to use, difficult to setup, and we frequently had performance problems in production, including the occasional problem with our services due to problems with Lightstep.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/355976/lightstep)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/application-performance-manage/lightstep-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/355976/lightstep> |
| en-GB | <https://www.softwareadvice.co.uk/software/355976/lightstep> |
| en-IE | <https://www.softwareadvice.ie/software/355976/lightstep> |
| en-NZ | <https://www.softwareadvice.co.nz/software/355976/lightstep> |

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