--- description: Review of ServiceNow Field Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceNow Field Service Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/4738/scheduling/software) > [ServiceNow Field Service Management](/software/356133/servicenow-field-service-management) # ServiceNow Field Service Management Canonical: https://www.softwareadvice.com.au/software/356133/servicenow-field-service-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/356133/servicenow-field-service-management?page=2) > ServiceNow Field Service Management is a web-based software designed to help businesses track and manage job tasks across locations. The platform enables managers to delegate work orders across agents based on geographic territory, availability, skills and more. Administrators can generate reports to visualize data across scorecards and other operational records on a unified interface. ServiceNow Field Service Management allows teams to track travel and work time and accept or reject incoming job tasks using mobile devices. Additionally, supervisors can view optimized routes for assigned work orders and prioritize job tasks based on service level agreement (SLA) contractual terms ServiceNow Field Service Management lets stakeholders manage inventory and automatically schedule asset maintenance on a centralized dashboard. Pricing is available on request and support is extended via forum, knowledge base, email and other online measures. > > Verdict: Rated **4.2/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 6 Reviews | | Ease of Use | 3.3/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 100.00 - **Pricing model**: Flat Rate - **Pricing Details**: Please contact ServiceNow for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom, United States ## Features - Alerts/Notifications - Automated Scheduling - Availability Management - CRM - Calendar Management - Calendar Sync - Contact Database - Contract/License Management - Contractor Management - Customisable Forms - Dispatch Management - Electronic Signature - File Storage - GPS - Inventory Management - Mobile Access - Multi-Location - Online Time Clock - Real-time Scheduling - Reporting & Statistics ## Support Options - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) ## Related Categories - [Scheduling Software](https://www.softwareadvice.com.au/directory/4738/scheduling/software) - [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software) - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) - [CMMS Software](https://www.softwareadvice.com.au/directory/441/web-based/software) - [Field Service Management Software](https://www.softwareadvice.com.au/directory/4540/field-service/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1440 reviews) 2. [Service Fusion](https://www.softwareadvice.com.au/software/5783/service-fusion) — 4.3/5 (308 reviews) 3. [AI Field Management](https://www.softwareadvice.com.au/software/109563/ai-field-management) — 4.9/5 (69 reviews) 4. [Simpro](https://www.softwareadvice.com.au/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) 5. [remberg](https://www.softwareadvice.com.au/software/243653/remberg) — 4.6/5 (42 reviews) ## Reviews ### "ServiceNow in HR" — 4.0/5 > **Verified Reviewer** | *28 January 2019* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: We use ServiceNow as a non call center service center model for Human Resources. We serve over 20 hospitals and it is a great tool for communicating with employees regarding their HR needs. I like that I can search for open or closed tickets fairly easily. The work notes in our set up area also great for others to follow your progress without the employee seeing all of the details. > > **Cons**: There can be a barrier with your client or in my case employee if they have trouble following instructions for setting up their ServiceNow format. I also found it extremely hard to set up my personal dashboard. However, once it was set up it was very useful. > > Overall I enjoy using ServiceNow and think that it has far more capabilities than my company has began to touch. ----- ### "Focused in customer experience" — 4.0/5 > **Verified Reviewer** | *14 October 2019* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow helped us to resolve several outages in my daily work, you go from a medium priority ticket to a high priority ticket in seconds, at the same time keep contact with your coworkers who are also involved and can work in the same ticket together > > **Cons**: Recommended, I did not found any issues with this software in the time I used it. I just changed of department I don't use it any more > > With the feature that you can involve your peers in the same ticket is great, together work in the same ticket to resolve the issue ASAP, good software to provide a very good customer experience. ----- ### "It takes a while to understand it" — 4.0/5 > **Kurt** | *12 December 2019* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: ServiceNow serves as a problem/issue tracking system for our IT department. It has been configured to address most issues. It is customized to aid with the user experience and makes it easy for them to report problems. As someone who also is tagged to address problems, I can easily find who, what, and when. Our team has a group the uses Tableau to supplement the reporting aspects. I like it because it helps me show my value each week. > > **Cons**: It does become daunting for the user to navigate the systems only to find that their exact problem is not listed. Many of our user communities avoid using it as much as possible. It can be so customized that it is hard to maintain. There are times I struggle with the product due to its lack of intuitiveness. > > It is a love hate relationship. It can be daunting but it does work. ----- ### "not always easy to get the task done" — 4.0/5 > **Drew** | *1 January 2019* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: not much needs to give training and make doing things easier. most of the team had to learn by playing with it > > **Cons**: so many things to do to close tickets out or create one get lost trying to find what you need unless you have a shortcut or set as a favorite > > my work uses it and i have no choice and got very little training on it ----- ### "Great software product for my organization" — 4.0/5 > **Brian** | *10 August 2021* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Overall easy to use. Integrates well with overall hr software ert > > **Cons**: Hard to find the attachment button. Sometimes I feel I need to submit a ticket and then reply with the attachment ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/356133/servicenow-field-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/356133/servicenow-field-service-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data