---
description: Review of VARTA Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: VARTA | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [VARTA](/software/356930/fci-customer-communication-management)

# VARTA

Canonical: https://www.softwareadvice.com.au/software/356930/fci-customer-communication-management

> FCI CCM is a trusted partner to leading financial institutions with over 60 years of experience. VARTA by FCI is an insight-led customer communication platform built for banks and financial institutions, enabling AI-driven, compliant, and personalized engagement. From statements and real-time alerts to omnichannel consistency, VARTA centralizes customer communications while ensuring regulatory compliance. Banks gain a 360-degree view of customer behavior, reduce operational costs, and deliver timely, relevant experiences that drive engagement, retention, and growth. Partner with FCI CCM to centralize communications, strengthen customer relationships, and drive measurable revenue growth.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCI CCM
- **Founded**: 1959

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact FCI CCM for pricing details.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 36 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Contact Database
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Dashboard

## Integrations (10 total)

- Core Banking
- Customer Data Platform
- Customer Relationship Management
- MongoDB
- Netcore Customer Engagement
- Netcore Email API
- Omnichannel Conversational Platform
- Omnichannel Digital Banking Platform
- Omnichannel Personalization
- Quadient Inspire

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software)
- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software)
- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)
2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (991 reviews)
3. [Weave](https://www.softwareadvice.com.au/software/158992/weave) — 4.3/5 (669 reviews)
4. [JustCall](https://www.softwareadvice.com.au/software/75453/justcall) — 4.1/5 (224 reviews)
5. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (264 reviews)

## Reviews

### "Excellent working as a part of FCI-CCM" — 5.0/5

> **mayuri** | *5 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: SAAS based communication platform is designed to foster great customer experiences.
> 
> **Cons**: Understand the customers point of view as well as reduce the response times.
> 
> I have just joined the organization in April month.

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### "Great experience" — 5.0/5

> **Laura** | *27 June 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it was user friendly software
> 
> **Cons**: No changes need to be made. Easy to navigate

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### "Nice CCM Software" — 4.0/5

> **shashank** | *6 May 2019* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Good Interface
Timely Result, good customer response
> 
> **Cons**: CCM Integration takes time
Response time

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/356930/fci-customer-communication-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-data-platform/fci-customer-communication-management-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/356930/fci-customer-communication-management> |
| en-GB | <https://www.softwareadvice.co.uk/software/356930/fci-customer-communication-management> |
| en-IE | <https://www.softwareadvice.ie/software/356930/fci-customer-communication-management> |
| en-NZ | <https://www.softwareadvice.co.nz/software/356930/fci-customer-communication-management> |

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