---
description: Review of Optimy Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Optimy | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Optimy](/software/357394/optimy)

# Optimy

Canonical: https://www.softwareadvice.com.au/software/357394/optimy

> Optimy's Digital Engagement Platform allows users to engage with 5x more website visitors. Increase conversations with sales-ready prospects and convert more website browsers into buyers. 

Toggle between text and live video chat, co-browse their screen and use one-click connect to forward hot leads in real-time to experts with the right answers.  

Answer buyer questions faster with real human interaction—no more bad bot replies. 

Use personalized buttons and banners to drive more chats. Higher chat conversion rates over our competitors. 

Optimy can help staff your live chat and pass over hot leads.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Optimy

## Commercial Context

- **Starting Price**: CAD 110.00
- **Pricing model**: Per User
- **Pricing Details**: Starting at $110/user. We offer different pricing packages based on the needs of your business. We also offer Digital Concierge where we staff your Live Chat for you and pass hot leads to your sales team.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Transfers/Routing

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.com.au/software/285733/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Glad we switched\!" — 5.0/5

> **Melissa** | *13 July 2022* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Optimy was easy and fast to install. We love that the Optimy agents will reply to leads right away and filter and funnel the hot leads to our agents. It frees up our time and brings us into the conversations that matter most. Optimy sends a text and email notification for a live chat link which ensures we don't miss them\!
> 
> **Cons**: I used the Observe Mode once and it seemed to "break" the chat. I've been hesitant to use it again in fear that I'll disconnect from my lead again. I also wish that we could send and receive attachments like images and files.
> 
> Integrating Optimy has increased our live chats by 3x\! As a busy team that has other priorities, we weren't always able to reply to our chats in a timely fashion, resulting in lost leads. Utilizing the Optimy team to be the first point of contact means all leads are replied to on average within 7 seconds\! This has been a huge upgrade for our user experience. Optimy is incredibly accommodating and dedicated to ensuring everything is to our preference. Installation was easy and fast\! We're so glad we made the switch\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/357394/optimy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/357394-Optimy/> |
| en-AU | <https://www.softwareadvice.com.au/software/357394/optimy> |
| en-GB | <https://www.softwareadvice.co.uk/software/357394/optimy> |
| en-IE | <https://www.softwareadvice.ie/software/357394/optimy> |
| en-NZ | <https://www.softwareadvice.co.nz/software/357394/optimy> |

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