--- description: Review of Fixzy Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Fixzy Assist | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Deep Learning Software](/directory/4392/deep-learning/software) > [Fixzy Assist](/software/357548/fixzy-assist) # Fixzy Assist Canonical: https://www.softwareadvice.com.au/software/357548/fixzy-assist Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/357548/fixzy-assist?page=2) > Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accurate measurements, Computer vision AI to detect defects and image recognition, hand overlay, group calls and a whole host of tools to allow remote guidance in any situation. As an innovative technology company we are committed to developing new features to provide the best customer experience, reduce operational costs and cut carbon emissions. Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live video guided solutions for issues maintenance and emergency solutions in real time. By using a combination of in-built tools through Artificial Intelligence (AI) and Augmented Reality (AR) technology, a home emergency can be instantly identified and so eliminate the time-wasting practice of undertaking an initial assessment call-out, visiting the trades store and returning later to effect the repair – a move which will drastically cut vehicle journeys. When a home visit is necessary the technician has already inspected the problem before arriving which drives up first time fix rates and efficiencies. Fixzy Assist allows repair squads and engineers to view problems and carry out the required fixes direct from a householder’s phone or tablet screen – without having to visit the property using a combination of in-built tools through Artificial Intelligence and Augmented Reality technology. The service works by a tradesperson sending a connection request via text or email to a customers to start a live video session. The customer can use their phone to show the fault to the technician, who in turn can guide customers using a pen or hand overlay on how to resolve the issue. The technician can then visually check the problem has been resolved or provide further assistance. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fixzy Limited ## Commercial Context - **Starting Price**: GBP 19.50 - **Pricing model**: Other (Free Trial) - **Pricing Details**: SaaS model starting at £19.50 per user per month, although a number of pricing models are available from per job, per user and even flat rate. The technology is also offered also as a SDK/API allowing integration into existing mobile apps and workflows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, German, Polish, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 3D Objects - API - Activity Dashboard - Activity Tracking - Audit Trail - Automatic Call Distribution - Call Logging - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Compliance Management - Computer Telephony Integration - Dashboard - Data Transformation - Estimating - Feedback Management ## Support Options - Email/Help Desk - Phone Support ## Category - [Deep Learning Software](https://www.softwareadvice.com.au/directory/4392/deep-learning/software) ## Related Categories - [Deep Learning Software](https://www.softwareadvice.com.au/directory/4392/deep-learning/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Augmented Reality Software](https://www.softwareadvice.com.au/directory/4248/augmented-reality/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.softwareadvice.com.au/software/393877/zoho-desk) — 4.5/5 (2211 reviews) 3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews) 4. [Help Lightning](https://www.softwareadvice.com.au/software/240221/help-lightning) — 5.0/5 (10 reviews) 5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) ## Reviews ### "Excellent remote and onsite video recording tool" — 5.0/5 > **Ciaran** | *13 June 2022* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients. > > **Cons**: Nothing reported as yet, as we are still in the early days. > > We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity. ----- ### "Ground-breaking tech\!" — 5.0/5 > **Kerry** | *9 June 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint. > > **Cons**: We have no faults to report, all round great product. > > Amazing\! Firstcall have really benefited from adopting Fixzy\! The business is so streamlined and communication is the best it has ever been thanks to this incredible app\! ----- ### "Great time saver" — 4.0/5 > **Greg** | *10 June 2022* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Saves us unnecessary call outs for additional labour > > **Cons**: nothing ----- ### "Superb App\!\!" — 5.0/5 > **William** | *9 June 2022* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product > > **Cons**: always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome > > really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates ----- ### "Must for Speed and efficiency" — 5.0/5 > **Michael** | *20 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great service and it improves our Business. > > **Cons**: Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/357548/fixzy-assist?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/357548/fixzy-assist) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data