--- description: Review of Skilljar Customer Education Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Skilljar Customer Education | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Onboarding Software](/directory/1396/employee-onboarding/software) > [Skilljar Customer Education](/software/358149/skilljar) # Skilljar Customer Education Canonical: https://www.softwareadvice.com.au/software/358149/skilljar Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/358149/skilljar?page=2) > Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. Turn new buyers into successful users: Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. Partner with the experts in external education: Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. Drive measurable impact \& profitability: Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. Improve customer retention: Trained customers are more likely to use your product, understand the value, and not churn. Get data-driven insights: Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business. Strengthen the power of your brand: Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar. > > Verdict: Rated **4.6/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 35 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 30,000.00 - **Pricing Details**: Please contact Skilljar for pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Academic/Education - Asynchronous Learning - Blended Learning - Built-in Course Authoring - Built-in LMS - CRM - Certificates - Certification & Licensing - Churn Management - Communication Management - Compliance Tracking - Corporate/Business - Course Authoring - Course Management - Course Tracking - Customer Engagement - Customer Management - Data Import/Export - Feedback Management ## Integrations (24 total) - Dropbox Business - Gainsight CS - Gainsight PX - GoTo Training - Higher Logic Thrive - HubSpot Marketing Hub - Influitive - Intercom - Kaltura Video Platform - Marketo Engage - Nintex Process Platform - Oracle Eloqua Marketing Automation - PayPal - Salesforce Marketing Cloud Account Engagement - Salesforce Platform ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Onboarding Software](https://www.softwareadvice.com.au/directory/1396/employee-onboarding/software) ## Related Categories - [Onboarding Software](https://www.softwareadvice.com.au/directory/1396/employee-onboarding/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Learning Management Systems for Manufacturing](https://www.softwareadvice.com.au/directory/3804/manufacturing-lms/software) - [Employee Training Software](https://www.softwareadvice.com.au/directory/1232/online-training/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Alternatives 1. [Docebo](https://www.softwareadvice.com.au/software/4847/docebo-lms) — 4.4/5 (235 reviews) 2. [Absorb LMS](https://www.softwareadvice.com.au/software/37819/absorb-lms) — 4.5/5 (329 reviews) 3. [LearnUpon](https://www.softwareadvice.com.au/software/139936/learnupon) — 4.7/5 (131 reviews) 4. [360Learning](https://www.softwareadvice.com.au/software/32204/360learning) — 4.7/5 (484 reviews) 5. [TalentLMS](https://www.softwareadvice.com.au/software/4964/talentlms) — 4.7/5 (594 reviews) ## Reviews ### "More than an LMS: Skilljar builds a partnership with their customers" — 5.0/5 > **Mary** | *15 November 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization. > > **Cons**: Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team). ----- ### "Skilljar LMS review" — 5.0/5 > **Verified Reviewer** | *25 April 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's very user friendly, the learning curve is not as long as with other LMS. It offers a wide variety of capabilities for customer and employee training. > > **Cons**: No automated reports. Analytics are a bit basic, especially if you don't have integrations with other tools. Some processes are too manual, especially the course and user management. There are some limitations around email customization. > > It's a very good product, the customer service us greater. They are aware of their areas of opportunity but the roadmap is focused on customer needs. ----- ### "Features meet expectations with quirks but Disappointed in Support" — 2.0/5 > **Verified Reviewer** | *17 July 2023* | Real Estate | Recommendation rating: 2.0/10 > > **Pros**: Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS > > **Cons**: The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration. > > It’s been a mixed bag. Some aspects are useful and expected for any LMS while others have been thoroughly disappointing or confusing. ----- ### "Awesome Learning Management Tool" — 5.0/5 > **Verified Reviewer** | *10 September 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself. > > **Cons**: Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual. > > Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with. ----- ### "Intuitive and Flexible eLearning Platform" — 5.0/5 > **Kelly** | *2 March 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance. > > **Cons**: There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point. > > The Skilljar team is extremely helpful. We've had some terrific CSMs who make out-of-the-box suggestions and check in regularly. The platform itself makes sense and allows us to make changes on the fly. We rarely find ourselves confused or frustrated by limitations. The platform provides numerous benefits to our organization and our customers. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/358149/skilljar?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/358149/skilljar) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data