About MEX Maintenance

The MEX Maintenance Software is a CMMS solution designed to increase productivity, reduce downtime and keep everyone in the loop. MEX is completely web-based and works on all devices from phones to computers and even tablets, ensuring the system is accessible from anywhere and at any time. You can deploy MEX either internally on a local server or as a hosted solution of the MEX cloud. MEX is used across all areas of maintenance from reporting, to raising work orders, managing invoices, tracking depreciation, the list goes on. The system is fully customizable and empowers maintenance managers to make more informed decisions and know what needs maintenance, when and what specific job is required. The customizable Reporting and KPI Dashboard feature helps businesses to gain visibility of business indicators in real-time. Supported by a grounded team that provides its own support and its own agile software development, gives technicians the ability to implement fixes instantaneously to the system. MEX is a simple product to implement and has a low training overhead. Companies can have the system installed, key staff trained and the system setup in a very short timeframe.
MEX Maintenance Software - Asset register
MEX Maintenance Software - Main menu
MEX Maintenance Software - Preventative maintenance schedule
MEX Maintenance Software - Reports listing
MEX Maintenance Software - Work order
MEX Maintenance Software - Schedule builder
MEX Maintenance video
MEX Maintenance Software - Asset register - thumbnail
MEX Maintenance Software - Main menu - thumbnail
MEX Maintenance Software - Preventative maintenance schedule - thumbnail
MEX Maintenance Software - Reports listing - thumbnail
MEX Maintenance Software - Work order - thumbnail

MEX Maintenance pricing

MEX Maintenance does not have a free version but does offer a free trial. MEX Maintenance paid version starts at USD 2,390.00/one-time.

Starting Price:
USD 2,390.00/one-time
Pricing Details:
Price quotes are available on request.
Free Version:
No
Free trial:
Yes

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MEX Maintenance Reviews

Feature rating

Value for Money
4.5
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 57 View all reviews
Philip M. Philip M.
  • Industry: Food & Beverages
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2019

MEX Maintenance Review

MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Pros

MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades),
Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons

Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Response from MEX

Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Replied 18/03/2019
Daniel B. Daniel B.
  • Industry: Food & Beverages
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 31/03/2021

MEX Review

Overall we have found MEX easy to use and customisable to meet our needs.

Pros

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.

Cons

MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.

Response from MEX

Hi Daniel,

Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products.

Replied 07/04/2021
Paul M. Paul M.
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 16/10/2019

MEX at Golden Bay Cement

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves.
Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance.
There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

Pros

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

Cons

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Alternatives Considered

Mainpac EAM and IBM Maximo

Reasons for Choosing MEX Maintenance

Maintenance Manger at the time believed the product was not delivering what the Business needed.

Switched From

Mainpac EAM

Reasons for Switching to MEX Maintenance

The Maintenance Manager preferred the simplicity of MEX over the other products.

Response from MEX

Hi Paul,
Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Replied 20/10/2019
Barry M. Barry M.
  • Industry: Oil & Energy
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2021

Mex Administrator

The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations.

Pros

MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.

Cons

Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen.

Response from MEX

Hi Barry,
Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it!

Replied 11/10/2021
John F. John F.
  • Industry: Food Production
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 02/06/2019

MEX = KISS Value for money.

This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.

Pros

Extremely easy to use..Everything flows nicely, and easy to find
Does the basics well.. WO-PO connection parts booking etc easy.
WO PO process easy and well thought out.
The PM is part is simple and easy to use.
Parts easy to book to WO/PO or raising thru PMs.
Ops(Online Request) works well..
MEX app works well..
Stores module well thought out-easy to use..
Support is excellent.
Buying the software is extremely cheap, and is value for money.
Searching for anything within the system easy.
Easy to customize the interface with no programming skills.
Because the accounts side of things is basic it is actually easy to understand.
Asset tree structure easy to use, and simple to walk thru assets details.
Printing attaching documents simple.
Screens are quick to load (optimize with profiles and ranges).

Cons

Financial side is a bit basic, will be limiting for large companies.
Scheduler system not the best.
Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing..
The odd annoying bug.
Tailored to fleet/mining..
Wire frame reports a bit on the basic side.
MEX app only IOS.

Response from MEX

Hi John,
Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Replied 17/07/2019

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