Tall Emu CRM

Pros

Inventory Management & Quoting process are extremely well done

Cons

Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product.

Pros

1) The intuitive design allows easy navigation and customization without requiring technical expertise.
2)It combines robust CRM capabilities with specialized manufacturing and inventory management tools, making it ideal for small manufacturers.
3)The support team is responsive, polite, and readily available to assist with any inquiries or issues.

Cons

While the basic functionalities are straightforward, some advanced features may require a bit more time to fully understand and utilize.

Alternatives Considered

Xero

Reasons for Switching to Tall Emu CRM

Because of the advanced inventory and manufacturing features.

Pros

The ability to capture all our possible 100,000 + product items so that quotes and sales orders can be raised without needing to look up or enter new data. The software has removed at least three stages of manual data entry from our processes which has had a significant impact on efficiency.

Cons

Sadly, recent updates done by Tall Emu have significantly impacted our business and the ability of the system to integrate with Xero, our accounting system. Help information is either non-existent or out-of-date. Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues. Harder issues are just not fixed.

Pros

If you are in the market for a CRM platform that is reliable and well priced then talk the the crew at Tall Emu CRM.

Cons

Take the training if offered! Not really a con though.....

Alternatives Considered

Maximizer CRM

Reasons for Switching to Tall Emu CRM

Ease of use and price, the alternative was just to hard to navigate

Pros

The speed at which we could get operational, simplicity is the key!

Cons

Following the acquisition the service levels fell of. Now back with the founder, service levels expected to return to previous levels.

Pros

Initially the reporting and proactive assistance we received was fantastic. The product is great value for money and has a wide range of tools.

Cons

Since being taken over by MYOB, getting changes made is very difficult and time consuming. Instead of assisting us, the changes that are being forced on us make operating our business more difficult. It has taken us over 6 months to get a change made that is an error they created in their system, that we identified, and we are still waiting for a solution!

Alternatives Considered

Zoho CRM

Reasons for Choosing Tall Emu CRM

Incorporation with Xero, invoicing from Tall Emu, custom reporting, ability to setup products that have negative margin, ability to setup commission based services.

Switched From

Pipeline CRM

Reasons for Switching to Tall Emu CRM

Commission based service margin, custom reporting

Pros

how easy it is to set up and use, it has wide range of options and suits my need perfectly

Cons

there isn't much I don't like about tall emu CRM, but the things I don't like are more luxury things to make doing my job easier, but staff are wonderful and looking at fixing it.

Pros

Huge list of features for price, and local support is excellent value.

Cons

Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved.

Alternatives Considered

MYOB Business, monday CRM, Salesforce Sales Cloud, Simpro and Xero

Reasons for Switching to Tall Emu CRM

Right mix of price and features, Australian support is also a big bonus.

Pros

Intuitive and looks after the small things, Great customer service

Cons

that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere.

Alternatives Considered

Odoo and Unleashed

Reasons for Choosing Tall Emu CRM

Advanced was not easy to use and was costly to use

Switched From

MYOB Acumatica

Reasons for Switching to Tall Emu CRM

They provided best customer service and easy to use

Pros

All in one platform - can do everything from quoting to inventory to a database of contacts

Cons

Timing for support - sometimes it takes 2+ days for a response to ticket items.

Pros

The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that.

Cons

Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine. Nothing is easy in this software and is laboriously hard to navigate when imputing in inventory items. Changing the look of your invoices requires you to have an in-depth knowledge of word and nothing is simple.
I rang help numerous times with no answer, left messages, wrote emails and got nothing for at least a week.
Dont touch this with a badge pole

Pros

I like the fact that since getting the company back from MYOB how helpful [sensitive content hidden] has been himself as well as the other people working very closely with the customer who were having problems

Cons

The initial confusion to the software which was partly due to not having used a CRM before and also due to the lack of support when owned by MYOB

Pros

Once set up is a one stop program to integrate all sales aspects of the business business.

Cons

Tech Support got very poor few a few months while under the control of MYOB.
Also can be a little clunky to set up and customise at times.

Pros

The onshore team based in Sydney were very knowledgeable and keen to assist where possible. Tall Emu has come a long way since we first started using it.

Cons

In inability to integrate with Xero was a majority hurdle for us. To my knowledge, this has now be fixed.

Pros

Amount of time spend learning Tallemu all wasted.

Cons

worst customer service and poor product knowledge by the customers service team.
Time consuming and frustrating because can't do day to day activities.

Pros

Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business.

Cons

While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes.

Alternatives Considered

Pipedrive and Salesforce Sales Cloud

Reasons for Switching to Tall Emu CRM

We opted for Tall Emu instead of other CRM software options due to its Australian roots. We sought customer support that was not only geographically closer but also well-acquainted with our business operations. The seamless integration with MYOB, our primary accounting software, was also a pivotal factor in our decision. It simply aligned perfectly with our needs, making Tall Emu the clear choice for us!

Pros

TE has most of the features that you would find in larger and much more expensive packages without the price tag. I am able to run my small business professionally and use the majority of the features each day.

Cons

Some of the capability is underdeveloped. I use the RFQ module extensively, but it is not quite supplier centric enough.

Pros

Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.

Cons

Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and OnePageCRM

Reasons for Switching to Tall Emu CRM

Additional features and capabilities, plus an Australian support team.

Pros

The customer service at this company is very good. They are responsive to all our questions at timely manner.

Cons

-The possibility of adding the weight per unit for each product, which would enable the automatic calculation of the weight of the order. (instead of adding weight in the product description).-alert option when a customer exceeds their credit limit. It is very essential to have a clear image of the customer prior to process the order.

Pros

As a company that works with MYOB AccountRight we really needed a CRM that would connect easily to this system. We found the connection between MYOB and Tall Emu to be seamless.

Cons

Migrating CRM’s is never a fun process but the customer support was there when the going got tough.As a data nerd I would like to be able to customise reports myself multiplying custom fields and reporting on them but this is frequently being updated so it’s possible it’s already been resolved.

Pros

- Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands.

Cons

- User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud, monday.com and HubSpot CRM

Reasons for Switching to Tall Emu CRM

We chose Tall Emu over other products because our business relies on MYOB software. As our company is growing we require not only a CRM for sales management now but we will require more comprehensive inventory management, project management and manufacturing controls in the near future. Tall Emu caters for these needs. In addition to this, Tall Emu is owned by MYOB so there is comfort in knowing that the integration and support guarantees you will have the best product that works with MYOB now and in the future.

Pros

Tall EMU is the backbone of our business. Being able to view everything from a customer/company perspective, inventory management, integrating with shopping carts and accounting packages were key requirements. In researching the market we couldn't find anything that came close in terms of breath and depth of features at this price point. Getting a B2B portal out of the box was the cream. Packages often claim seamless integration but it is rarely true. So far we find the Tall Emu integrations simply work and easy to setup.

Cons

We work on a Mac platform and the Outlook integration isn't available yet, although this is on the roadmap we are told. Some fields can't be block updated at this time.

Pros

Intuitive and very easy to use.
Connects readily and easily with accounting software (MYOB).
Proactive and prompt support team.
A lot of demonstration and detailed explanation videos on the website.

Cons

The Name (doesn't do the product any justice).
Being able to create your own reports, would be better than the standard pre-loaded reports.

Pros

The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes.

Cons

Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at.

Pros

After we have migrated data from myob I like the feel of it and look forward to further improvements over the whole plaform that help us manage the system

Cons

It can be glitchy every now and then with MYOB crossover. Also some of the information provided is hard to find re BOM`s and setting them up properley

Pros

Tall Emu has an intuitive interface that helps increase office productivity.

CTI integration works well and is great to track any inbound/outbound call made within the business.

Field customization allows the exporting functionality to produce diverse reporting based on your requirements.

It's streamlined nature allows users to easily identify customer/job details from the initial point of contact through to its opportunity and final project phases. We were able to replicate our manual quoting procedure into the CRM allowing us to reach our customers quicker then in the past as well as having a central area for each opportunity to easily identify every piece of communication and multimedia relating to the each individual project.

A overall great tool for a small business such as ours that I would highly recommend.

Cons

As of now it works as intended so I cannot fault it. The only thing I would change is allowing it to autorefresh to see new activity instead of having to change tabs and back again. This is not really that much of an issue.

Pros

Being based in Australia, I loved the fact I could talk directly to the [SENSITIVE CONTENT HIDDEN] and developers and they understood what I wanted.

Cons

There are no real downsides to the product, it delivers exactly what it advertises

Pros

Super easy to use, fast access to required data and information, great filter and search functions (comparable to an Excel Table using Filters), all under one roof (tasks, emails, notes, schedules, etc)

Cons

Not really much, as the minor glitches I found have been quick ironed out by the supportive Team under the professional lead of [SENSITIVE CONTENT HIDDEN]

Pros

The features they advertise are really great.

Cons

If you require any type of integration like Xero, stay clear. You will receive next to no technical support and be constantly palmed off with generic bot like responses. The support team pays little to no attention to your email and simply links you to online resources for you to go figure out issues on your own. To make things worse, they act as if it's your first time using a computer, which is disrespectful at the best of times, but rubs salt in the wounds when you've had to wait days for a response just to hear....... "refresh the connection try again".

Pros

Functionality, ease of use and work-ability are basic expectations, the team at Tall Emu provide a service to back up their product that it first class. They take the time to understand your business requirements, are willing to bespoke the product to accommodate these needs and more importantly contributed ideas to provide our business with areas for improvement and a competitive advantage.

Cons

None

Pros

Speed and efficiency within my business!

Cons

That I didn't find it years earlier! I cant fault it

Pros

Ease of use/implementation - if you have used CRM systems before and especially if you understand the taxonomy of your sales process/cycle this product is incredibly easy to get a handle on and doesn't require extensive training or long implementation period. Ability to use on the move and integration with 3rd party applications is also really good. Little cool features like importing your clients logo when you include a website in their profile, map function.

Cons

nothing is perfect but a lot of the opportunities we noticed for improvement look to be in the development pipeline - albeit with a small group of users who have tested it for us so far there are not major issues.

Pros

The company is Australian based and easy to contact during normal 'Australian' working hours

Cons

We were an early user of the Web CRM platform so the customisation and functionality took a little while to get sorted.

Pros

Integration to MYOB
Flexibility of setting up the opportunity funnel
Excellent support

Cons

Nothing major. Sometimes the integration with MYOB can be a little tricky.

Pros

General layout and functionality, customisation ability, price, ability to grow with our business.

Cons

Nothing. We have been extremely happy with all aspects

Pros

The all in one place reporting.

Cons

Having to pay for Campaign Monitor (links w Tall Emu) when Survey Monkey does the same trick for free.