---
description: Review of Microsoft 365 Help Desk Ticketing System Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Microsoft 365 Help Desk Ticketing System | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/360299/microsoft-365-help-desk-ticketing-system)

# Microsoft 365 Help Desk Ticketing System

Canonical: https://www.softwareadvice.com.au/software/360299/microsoft-365-help-desk-ticketing-system

> Help your employees in creating support tickets and keeping track of the status of each issue in one centralized location. The Microsoft 365 help desk solution supports in managing your company efficient, well-organized, and on top of the numerous internal requests. Create a user-friendly internal help desk system to manage complaints or requests from all of your internal workforce. Administrators can make decisions and have a complete grasp of agent performance with advanced reporting features.

Utilize the Microsoft 365 Ticketing application to get rid of technical issues during working hours. It gives you better visibility and control over the administrative, IT, and HR problems at your organization. Minimize business disruption by monitoring and managing all tickets and tasks.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Veelead Solutions

## Commercial Context

- **Starting Price**: USD 49.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Veelead Solutions for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/360299/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/microsoft-365-help-desk-ticketing-system-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/360299/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.softwareadvice.co.uk/software/360299/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.softwareadvice.ie/software/360299/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.softwareadvice.co.nz/software/360299/microsoft-365-help-desk-ticketing-system> |

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