--- description: Review of Service Pro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Service Pro | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [Service Pro](/software/3604/service-pro-fs) # Service Pro Canonical: https://www.softwareadvice.com.au/software/3604/service-pro-fs Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/3604/service-pro-fs?page=2) > With MSI Data’s Service Pro, field service companies can grow their business by replacing manual processes with an all-in-one, cloud-based field service management software power tool. Service Pro is purpose-built for companies that repair, install, maintain, and inspect complex, mission-critical equipment, such as HVAC, fire and life safety systems, medical equipment, power generators, construction equipment, and more. Service Pro makes it easy for service providers to manage scheduling, dispatching, contracts, parts, reporting, customer communications, ERP integration, and more. The software connects schedulers to technicians in real time through a mobile app and enables users to efficiently manage each step of the service process. Service Pro’s field service automation capabilities help businesses optimize field workforce utilization, resulting in greater operational efficiency and revenue generation without added administrative overhead. > > Verdict: Rated **4.0/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 24 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: MSI Data - **Location**: Mequon, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: USD 5,000.00 - **Pricing Details**: Contact MSI Data for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - Billing & Invoicing - Contact Database - Contract/License Management - Customer Database - Customizable Fields - Dispatch Management - Electronic Signature - Equipment Tracking - Estimating - Historical Reporting - Inventory Management - Inventory Tracking - Job Management - Job Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - QuickBooks Integration - Quotes/Estimates ## Integrations (4 total) - NetSuite - QuickBooks Online Advanced - Sage 100 - Viewpoint Team ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) ## Related Categories - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) - [Subcontractor Software](https://www.softwareadvice.com.au/directory/3765/subcontractor-software/software) - [Construction Management Software](https://www.softwareadvice.com.au/directory/1722/best-apps/software) - [Paving Software](https://www.softwareadvice.com.au/directory/3795/paving/software) ## Alternatives 1. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 2. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 3. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 4. [Skimmer](https://www.softwareadvice.com.au/software/89281/skimmer) — 4.9/5 (226 reviews) 5. [Fieldd](https://www.softwareadvice.com.au/software/101498/fieldd) — 5.0/5 (140 reviews) ## Reviews ### "Service Pro provides great value with excellent customer support." — 4.0/5 > **Jonathon** | *18 August 2025* | Machinery | Recommendation rating: 8.0/10 > > **Pros**: Service Pro is a highly versatile software with great capabilities for the cost. There are many things that can be configured specific to your needs. They are also highly focuses on continuously improving the product and rolling out new features. They are very engaged with customer support and always willing to hear feedback and new ideas. The mobile app is great for our field technicians and integrates well with the overall system. > > **Cons**: Some parts of the back-office part of the software are a little clunky and limiting, but they have eagerly heard this feedback and are actively working on product improvements. > > The overall experience has been very good. The most outstanding part is the customer service, which easily helps overcome many of the potential issues. ----- ### "Service Pro, fully customizable for your industry. No matter what it is\!" — 5.0/5 > **Chuck** | *3 September 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Customation - Service Pro doesn't come with canned inspections/forms that you hope work with your field. You create the content using an easy to use interface. Everything used is customized by the administrator to ensure you are capturing all the information you want your staff to capture. > > **Cons**: Although the inspection creation interface is easy to use I would like to be able to color responses and add images in the question to visually direct field personel. > > Like any new software as long as you make the committment to properly train, develop your content and take the time to learn everything the software can do you will see it is easy to use. ----- ### "Don't waste your time" — 1.0/5 > **Paul** | *6 August 2020* | Facilities Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing - couldn't get it to work and finally gave up. > > **Cons**: Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing). > > The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money. ----- ### "Valuable Field Service" — 4.0/5 > **Shannon** | *11 September 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Value, customer support, and innovation. The app is easy to customize what can be seen and used making it easier for our techs only see what is necessary. > > **Cons**: Support cases with about API issues are slow to resolve and usually do not have a viable fix. The same can be said about cases involving the mobile app as well. > > The relationship with our contacts at MSI are amazing. I feel like they are always trying to see where they can lean in on any issues we may have. ----- ### "ServicPro 10" — 4.0/5 > **JC** | *10 October 2025* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: I like the mobile functionality and the fact it is cloud based. Once you are trained in the system, it is relatively easy to use and understand. The fact that there is a decent amount of customization available makes it work for unique situations like our company comes across. > > **Cons**: Creating inspections and some other areas of the system that the user can do on there own can be complicated and challenging to work with. > > Although it was a slow start with getting onboarded, we have had very helpful interactions as needed with the MSI team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/3604/service-pro-fs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3604/service-pro-fs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data