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About HENO
HENO is an integrated, cloud-based solution suitable for physical therapy/rehab and speech therapy practices of all sizes. Key features of the system include electronic medical records, medical billing software, and patient scheduling software.
Centralized patient data and digital file uploads give users a complete patient overview. Data is securely entered, saved, and accessed from any device. Financial reporting allows users to view financials, appointment trends, no-shows, and cancellations. Automated payment postings and custom automated email reports are also included in the billing software. Customizable scheduling is available for multiple facilities, doctors, and providers. Integrating with multiple locations allows users to access patient profiles, manage check-ins, set recurring appointments, and view daily patient appointment lists.
HENO pricing
HENO does not have a free version and does not offer a free trial. HENO paid version starts at USD 99.00/month.
Starting Price:
USD 99.00/month
Free Version:
No
Free trial:
No
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HENO Reviews
Feature rating
5 reviews of 46
View all reviews
Gary
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/07/2024
EMR you actually want to use
Hino offers us time savings and various hacks through the documentation process. He has adapted and with each new rollout, we find another tool they’ve added that helps us save even more time.
Pros
Heno is the simplest EMR we have used. It has increased our efficiency and frees up time every single day
Cons
Opening multiple tabs for various patients through the day I forget which patient is in which tab.
Alternatives Considered
PromptReasons for Choosing HENO
Practice perfect was not physical therapy specific. There were many irrelevant functions and a lot of redundant clicking. There were rare if any new rollouts of features that were useful to us.Switched From
Practice Perfect EMRReasons for Switching to HENO
More intuitive functions and billing and reimbursement advantages
Sharon
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/08/2024
It's a great system
The reps at HENO have been fabulous. Always get answers to questions within hours. They were SUPER helpful with a lot of hand holding during the set up/changing of the systems. It is very reasonably cost for everything you get. I would definitely recommend.
Pros
It is all in one and multiple clinics can use it and home office has access to everything. We use it from patient initial contact, to scheduling, to therapy notes and billing, to superbills. Very easy to use.
Cons
All of our forms are costume and we still have to have a transcriptions fill in some of our customizable initial evaluation because the info doesn't transfer into the customized template.
Reasons for Switching to HENO
Because HENO had EVERYTHING..it was truly a one stop shop. Also, it has a better track record than some of the other EMRs.
Makayla
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 11/11/2024
Ease of Use
I have enjoyed it and am very found of it.
Pros
I appreciate the look of how it is set up.
Cons
There are some things I wish I could customize more fully, and wish I had a little more control over it all.
Katie
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
1
Reviewed on 24/01/2024
Do not trust this company.
Condescending. Terrible. Erroneous. Stay away from them. They may seem great until something happens, then you are at fault in their eyes.
Pros
I don't have anything positive to say. I had a horrible experience, and I was only with them for a month. Stay clear of HENO.
Cons
This company does not have your best interest in mind. They gave me a non-working fax number, then after I, myself, discovered the issue, they gave me a new fax number. But here's the kicker... they would not reimburse me for redoing my signs, postage, business cards, etc that had the wrong fax number on them. I had to pay all of that out of pocket to have it all redone. To add insult to injury, they also wouldn't let me out of my contract once I discovered the issue, even though I couldn't use their EMR for a full month because none of my faxes were coming in. I had no patient referrals, and HENO said it was because I was a new business. That's when I did some digging and found out the fax number they issued was incompatible. I had received many faxes from physicians for that month but couldn't access them. HENO made me pay them to get away from this terrible company. I will warn others to stay away from HENO if it's the last thing I do. As a start up business they instantly put me in the hole by about $1000 for their error.
Response from HENO
Katie,
We'd like to genuinely thank you for taking the time to review our service. We transparently admit we're not perfect, so we embrace tough feedback because that's the best way for us to grow. In fact, based upon your meaningful feedback, we've taken steps to ensure this never happens to another customer. Now, when a customer is issued a two-way digital fax number, which can send and receive faxes within HENO, our staff personally tests the fax number by both sending and receiving test faxes to ensure they work smoothly. So, our future clients owe you a huge thanks.
Regarding HENO's contract, HENO provides free training and onboarding to customers, so the contract length ensures the competitive pricing and free training and onboarding HENO offers remain economically feasible.
Thank you again, Katie, for the tough and helpful feedback. You've helped us improve operations for our other customers, so we are sincerely grateful you took the time to notify us of your concerns.
Replied 05/03/2024
Amy
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/09/2024
So grateful for Heno
Pros
I am so grateful for Heno. I hear a lot of complaints from people using other EMR systems who have to wait days or weeks for a customer support reply. With Heno, you can call or send in a ticket and they pick up the phone immediately or respond within the hour to the ticket. I find the support people amazing and they really care about resolving your question/issue. The system itself is also amazing. Writing notes is super quick and simple and the built-in HEP is awesome and time-saving. They are constantly adding new features too. They recently added the ability to track time in/time out on notes for specific payers (so we don't have todo it on all notes, but just for the one insurance company that requires it). We don't ever have any glitches or time when the system is down. I highly recommend Heno!
Cons
The reports are sometimes challenging to use but that's probably because I haven't put in the effort to really learn how to use them well.
