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description: Review of CRM Messaging Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: CRM Messaging | Reviews, Pricing & Demos - SoftwareAdvice AU
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# CRM Messaging

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> CRM Messaging – Streamline Customer Conversations with AI-Powered Automation
Customers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.

CRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.

🌟 Key Features \& Benefits
1. Multi-Channel Messaging – One Unified Platform
Stop switching between tools—CRM Messaging centralizes all customer interactions.
✔ SMS \& WhatsApp – Send promotions, reminders, and transactional messages.
✔ Email Campaigns – Automate newsletters and notifications.
✔ Voice Calls – Connect instantly for sales and support.
✔ Live Chat – Engage website visitors in real-time.

With a shared inbox for all conversations, your team stays organized and responsive.

2. AI-Powered Automation – Save Time \& Improve Engagement
Repetitive tasks slow down businesses. CRM Messaging automates conversations so you can focus on growth.
✔ Auto-replies for FAQs and lead inquiries.
✔ Trigger messages based on customer actions.
✔ Schedule bulk campaigns across SMS, WhatsApp, and email.
✔ Drip campaigns to nurture leads and increase conversions.

Automation ensures faster responses and better engagement without extra effort.

3. Team Collaboration with a Shared Inbox
Juggling multiple customer inquiries? Our shared inbox keeps teams aligned.
✔ Assign messages to the right team members.
✔ Tag, prioritize, and track customer interactions.
✔ Monitor response times and improve efficiency.
✔ Use quick replies and saved templates for consistency.

With real-time visibility, your team provides better support and sales follow-ups.

4. Advanced Reporting \& Analytics
Optimize messaging with data-driven insights.
📊 Monitor message delivery, open rates, and engagement.
📊 Track response times and agent performance.
📊 Improve campaigns with customer behavior analysis.

With real-time analytics, you make informed decisions to enhance communication.

5. Easy Integration with Your Business Tools
CRM Messaging works with your existing tools, so workflows stay smooth.
✔ Import customer contacts effortlessly.
✔ Trigger messages based on CRM activities.
✔ Sync interactions across platforms.

No more manual work—just seamless communication.

6. Secure, Compliant \& Scalable
🔐 GDPR-compliant data handling.
🔐 End-to-end encryption for customer privacy.
🔐 Built to handle high-volume messaging.

With CRM Messaging, your data stays secure, compliant, and scalable as your business grows.

Who is CRM Messaging For?
✅ Small \& Mid-Sized Businesses (SMBs) needing an affordable messaging solution.
✅ Sales \& Marketing Teams looking to engage and convert leads faster.
✅ Customer Support Teams handling high message volumes efficiently.
✅ E-commerce \& Service Businesses automating updates, offers, and reminders.

If you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you.

Why Software Advice Users Choose CRM Messaging
✔ Easy to use – No complex setup, start instantly.
✔ Feature-rich – From automation to analytics, all in one place.
✔ Scalable – Grows with your business.
✔ Affordable – Premium features at a budget-friendly price.
✔ Reliable – Secure, compliant, and optimized for high-volume messaging.

📈 How CRM Messaging Helps Your Business Grow
✅ Eliminate scattered messaging tools – manage everything in one place.
✅ Save time with automation – streamline conversations.
✅ Improve customer experience – respond faster and engage better.
✅ Gain insights – track and optimize campaigns.
✅ Boost revenue – drive more sales through better communication.

💡 Try CRM Messaging now and take your business communication to the next level\!
> 
> Verdict: Rated **4.6/5** by 39 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 39 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CRM Messaging

## Commercial Context

- **Starting Price**: USD 29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Available from $29 per month.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- 2-Way Messaging
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Responses
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Tracking
- Call Transcription
- Caller ID
- Campaign Management
- Campaign Planning

## Integrations (21 total)

- HighLevel
- HubSpot CRM
- Pabbly Connect
- SMS-iT
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Sinch MessageMedia
- Stripe
- Stripe Billing
- Stripe Invoicing
- Telnyx Suite

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Email Marketing Software](https://www.softwareadvice.com.au/directory/4697/email-marketing/software)
- [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
- [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software)

## Alternatives

1. [Project Broadcast](https://www.softwareadvice.com.au/software/431569/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.softwareadvice.com.au/software/167722/slicktext) — 4.8/5 (268 reviews)
3. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Clearstream](https://www.softwareadvice.com.au/software/321838/clearstream) — 4.8/5 (656 reviews)
5. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews)

## Reviews

### "One of the best SMS Tool" — 5.0/5

> **Maersk** | *16 May 2023* | Staffing & Recruiting | Recommendation rating: 10.0/10
> 
> **Pros**: We can personalized it by using our own numbers.
> 
> **Cons**: None so far. I haven't fully use the tool yet

-----

### "Easy to Use and Awesome Customer Service" — 5.0/5

> **Sambhavi** | *27 May 2024* | Management Consulting | Recommendation rating: 10.0/10
> 
> **Pros**: It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most
> 
> **Cons**: Nothing yet\! I am happy with the service and product

-----

### "Review for WhatsAPP" — 3.0/5

> **Varun** | *25 April 2024* | Research | Recommendation rating: 5.0/10
> 
> **Pros**: Simple Set up, Good Service, Simple UI,
> 
> **Cons**: Very Poor intgration with Zoho CRM , Not Sure if the Messaging is reaching the targeted customer.
> 
> So Far It is OK, There is a lot of improvement to be made for the integration with Zoho CRM

-----

### "One of the Best Platform for SMS & WhatsApp Marketing" — 5.0/5

> **Priyanka** | *14 May 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team
> 
> **Cons**: I think their UI need to be more user friendly

-----

### "Support is everything" — 5.0/5

> **Michael** | *28 July 2023* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: The support team is fantastic and the product works well to allow for call and sms to come through HubSpot.
> 
> **Cons**: It's minor but they were not able to provide Voice on a free trial. That's in part due to the way that they have to commit to the service being used. I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund. So, a very minor friction point.
> 
> It's taken less than a week to get this set up. Be aware that there are regulations that these companies have to follow, for example Canada requires proof of business registration, and without it the account cannot be set up. What's great with CRM Messaging is that the integrations with HubSpot is somewhat complex, and in some instances, you may need to use Zapier. But their support team are incredibly competent and know how to get everything working.

-----

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/363438/crm-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/sms-marketing/crm-messaging-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/363438/crm-messaging> |
| en-GB | <https://www.softwareadvice.co.uk/software/363438/crm-messaging> |
| en-IE | <https://www.softwareadvice.ie/software/363438/crm-messaging> |
| en-NZ | <https://www.softwareadvice.co.nz/software/363438/crm-messaging> |

-----

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Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.\n\nCRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.\n\n🌟 Key Features &amp; Benefits\n1. Multi-Channel Messaging – One Unified Platform\nStop switching between tools—CRM Messaging centralizes all customer interactions.\n✔ SMS &amp; WhatsApp – Send promotions, reminders, and transactional messages.\n✔ Email Campaigns – Automate newsletters and notifications.\n✔ Voice Calls – Connect instantly for sales and support.\n✔ Live Chat – Engage website visitors in real-time.\n\nWith a shared inbox for all conversations, your team stays organized and responsive.\n\n2. AI-Powered Automation – Save Time &amp; Improve Engagement\nRepetitive tasks slow down businesses. CRM Messaging automates conversations so you can focus on growth.\n✔ Auto-replies for FAQs and lead inquiries.\n✔ Trigger messages based on customer actions.\n✔ Schedule bulk campaigns across SMS, WhatsApp, and email.\n✔ Drip campaigns to nurture leads and increase conversions.\n\nAutomation ensures faster responses and better engagement without extra effort.\n\n3. Team Collaboration with a Shared Inbox\nJuggling multiple customer inquiries? Our shared inbox keeps teams aligned.\n✔ Assign messages to the right team members.\n✔ Tag, prioritize, and track customer interactions.\n✔ Monitor response times and improve efficiency.\n✔ Use quick replies and saved templates for consistency.\n\nWith real-time visibility, your team provides better support and sales follow-ups.\n\n4. Advanced Reporting &amp; Analytics\nOptimize messaging with data-driven insights.\n📊 Monitor message delivery, open rates, and engagement.\n📊 Track response times and agent performance.\n📊 Improve campaigns with customer behavior analysis.\n\nWith real-time analytics, you make informed decisions to enhance communication.\n\n5. Easy Integration with Your Business Tools\nCRM Messaging works with your existing tools, so workflows stay smooth.\n✔ Import customer contacts effortlessly.\n✔ Trigger messages based on CRM activities.\n✔ Sync interactions across platforms.\n\nNo more manual work—just seamless communication.\n\n6. 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