--- description: Review of Fullview Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Fullview | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [Fullview](/software/363540/fullview) # Fullview Canonical: https://www.softwareadvice.com.au/software/363540/fullview > Are you a customer support manager at a growing SaaS company struggling with increasing ticket volume and longer resolution times? Fullview's AI agent for customer support is designed specifically for teams like yours who need to scale support without constantly hiring more agents. What makes Fullview different: Unlike traditional AI customer service tools that just answer questions, Fullview's AI agent actually takes action. It guides customers through your application step-by-step, resolves product-related issues autonomously, and functions as an AI onboarding agent to help new users get started successfully. Perfect for support teams when: Your team spends too much time on repetitive product questions New customers struggle to navigate your software and need constant guidance You want to provide 24/7 support without night shift coverage Resolution times are too long because agents can't see what customers are experiencing You need to scale support for a growing user base without proportionally growing headcount What your team gets: Deploy with just one line of code and start resolving issues immediately. No technical setup, training databases, or complex configurations. Your AI agent works within your existing Intercom, Zendesk, or Salesforce setup, so your team doesn't need to learn new tools. Support when you need it: Fullview provides dedicated onboarding assistance, comprehensive documentation, and ongoing support to ensure your team maximizes the AI agent's capabilities. Best fit for: Customer support, success, and product teams at SaaS companies, financial services, and software companies with 50+ employees who want AI customer service that actually solves problems instead of just talking about them. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Fullview ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free forever plans available for both session replays and cobrowsing. All Pro and Enterprise plans come with a 14-day free trial (no credit card required). - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Chat/Messaging - Live Chat - Monitoring - Multi-Channel Communication - Multiple User Accounts - Onboarding - Real-Time Chat - Real-Time Data - Remote Access/Control - Reporting & Statistics - Screen Sharing - Sentiment Analysis - Session Recording - Session Transfer - Third-Party Integrations - Two-Way Audio & Video - User Management - Video Support - Widgets ## Integrations (4 total) - Intercom - Salesforce Service Cloud - Zendesk AI - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) ## Related Categories - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Client Onboarding Software](https://www.softwareadvice.com.au/directory/4483/client-onboarding/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Alternatives 1. 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[NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (282 reviews) ## Reviews ### "A must-have for any B2B SaaS company" — 5.0/5 > **Johnathan** | *9 August 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: - 1-click user screensharing, without them having to install additional software or follow third-party links - Multiplayer cursors so that we can easily guide users through the vital processes they need to perform - Voice and video chat directly within our web application - Simple to watch back previous user sessions on our web application and see what went wrong (if anything) - European HQ company, European hosting. Makes life a little bit easier for GDPR compliance. - Effortless installation. Literally took no more than 5 minutes of development time. - It feels like there's new, massive features available every two months - Amazing support from all of the team > > **Cons**: - Can't share replay timestamps yet - No Intercom integration yet > > It's hard to leave an honest review for Fullview without sounding like a paid/fake, but honestly: from the moment we used Fullview on our first user support call, we fell in love. Now our users don't need to click on a Google Meet link, find the share screen button, or figure out what we mean by "That grey gear button on the top right of your screen" - we just click "Call" and show them where it is. What's more, even if we did try our old method, we were often running into roadblocks with users that weren't native English speakers as they were always intimidated to hop on a call with us. Now, we have a multiplayer cursor that draws directly on their interface and they see with their own eyes what they should be doing. No broken English, no Google Translate - just follow the cursor of our support agent. Add that to the new replay features, where we can go back in time and observe what actions a user performed or if there were any errors in their browser, and you have an all-in-one B2B SaaS support powerhouse. Mark my words: Fullview is going to quickly become the new normality that users expect to see in B2B SaaS experiences, and we're so happy we learned about them early on. ----- ### "An absolute pleasure to work with\!" — 5.0/5 > **Josefin** | *22 August 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The product has huge potential and when used in the right context, it really gives users a 3.0 Support experience. What has caught my eye the most is the co-browsing and in-app calls, as that is what gives our business the most value at this point. Excited to see even more features like the Fullview Replays come out\! > > **Cons**: It is still a new company and product, but I am impressed with how much they have built in a fairly short amount of time and they have shown that they are very open to feedback from users. But some integrations with other tools are pending but I know that is coming shortly. > > The team at Fullview has been an absolute pleasure to work with. From talking to the founders to the support team: They have answered all of our questions extremely quickly while being professional and friendly problem solvers. You can really tell that providing a great customer experience runs in this company's DNA. ----- ### "FullView - One Of the Best Customer Experience apps to use." — 5.0/5 > **Warren** | *25 January 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The main like, is exactly what we bought it for, and that is that it improves the customer experience. Our most user feature is the 1-click screensharing. This allows our technicians to show the end users the method for carrying out a task, easily and quickly. > > **Cons**: There isn't a lot to be honest. We requested the ability to share replay timestamps, and this was then introduced in an update. > > We used FullView for the customer Experience, and have not been let down at all. The installation was straight forward and so easy to train our users on. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/363540/fullview) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data