--- description: Review of Salesforce Service Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Service Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Work Order Software](/directory/500/work-order/software) > [Salesforce Service Cloud](/software/363691/service-cloud) # Salesforce Service Cloud Canonical: https://www.softwareadvice.com.au/software/363691/service-cloud Page: 1 / 34\ Next: [Next page](https://www.softwareadvice.com.au/software/363691/service-cloud?page=2) > Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service teams, including contact centers, field service operations, HR departments, and IT service teams. The platform focuses on enhancing customer interactions. Key features include omni-channel support, centralized case management, and AI capabilities that automate routine tasks, allowing service representatives to address more complex issues. It integrates digital channels, connects phone systems with CRM data, and offers self-service portals for around-the-clock customer support. The platform also includes a centralized knowledge management system, providing access to a digital library for both agents and customers. Service Cloud provides analytics and data insights to help service leaders make informed decisions. Field service tools support workforce productivity by streamlining operations. The platform's unified structure ensures customer information is connected, enabling consistent support experiences. > > Verdict: Rated **4.5/5** by 820 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 820 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Automatic Call Distribution - Autoresponders - Availability Management ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) ## Related Categories - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) - [HVAC Software](https://www.softwareadvice.com.au/directory/1552/hvac/software) - [Route Planning Software](https://www.softwareadvice.com.au/directory/1917/route-planning/software) - [Transportation Dispatch Software](https://www.softwareadvice.com.au/directory/1690/taxi-dispatch/software) - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) ## Reviews ### "Making Sales or Forcing Sales: Salesforce" — 2.0/5 > **Verified Reviewer** | *18 March 2026* | Entertainment | Recommendation rating: 4.0/10 > > **Pros**: I like that Salesforce feels like a dedicated customer service system with features to maintain a steady backlog of archived tickets and correct problems. > > **Cons**: Now, I dislike their overreliance on AI agents when in the past, it never needed it. This feels unnecessary and overbearing more than ever. > > Overall, I'm likely to leave Salesforce due to how AI has pushed out everything I had appreciated about ti before. It still feels unnatural and even unhelpful. ----- ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *26 February 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Cons**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- ### "Large platform with the capability to configure" — 5.0/5 > **Beena** | *30 June 2025* | Recommendation rating: 7.0/10 > > **Pros**: Availability and ease to configure the pages. Platform is easy to navigate and the knowledge articlea enablea the self service > > **Cons**: Customer servics. New users/developers finds it difficult to get started and extensive training is required. > > All our cusomer facing web applications are hosted in cloud. Integration and deployment is easy. But I feel like there are so many steps involved if we need to create or update distribution list of the notification system. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 November 2020* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Cons**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Experienced professional user" — 4.0/5 > **Olga** | *15 January 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature. > > **Cons**: I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs. > > Overall it's a great system for completing comprehensive medication reviews efficiently, however, there is room for improvement. ----- Page: 1 / 34\ Next: [Next page](https://www.softwareadvice.com.au/software/363691/service-cloud?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/363691/service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data