Total Office Manager® by Aptora is designed to help services business owners streamline processes, reduce cost, and...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Litify
Litify helps law firms and in-house teams achieve better business performance with an all-in-one platform that standardizes, measures, and improves their legal operations. The industry-leading platform combines secure cloud-based technology, configurable and automated workflows, and a powerful business analytics engine to deliver a solution that evolves with each business.
Capabilities include matter and intake management, document generation, timekeeping and billing, legal front door and corporate ebilling, real-time dashboards and analytics, mobile, and much more.
Matters & Intakes
Our Matters & Intakes product lets you standardize processes across your legal team and make sure best practices are applied to every case. Configure matter plans based on your specific workflows and then automatically generate them when a matter is opened in Litify, with tasks automatically assigned to the relevant team members. Bring the same level of standardization to your intakes processes with configurable intakes questionnaires.
Document Management
Keep all your case materials organized in one place with our fully integrated document management system. Documents are easily accessible from within a matter plan and you can even save files directly from Outlook to the matter plan with our email integration. Litify also lets you automatically generate documents by populating pre-built templates with information pulled directly from the matter plan.
Time & Billing
Increase both time capture and bill realization with our suite of timekeeping and billing features. Automated billing rules automatically enforce your clients’ billing guidelines, so there’s less for bill reviewers to write down. Matter budgets are displayed within the matter plan to help your team allocate resources appropriately. Finally, Litify helps make sure small billable tasks don’t fall through the cracks by prompting users to make a time entry when they generate standard documents or save documents to a matter from Outlook.
Reporting & Dashboards
Litify makes it easy to understand what’s happening inside your business with user-friendly, highly configurable dashboards that are fully built into the product. Gain valuable insight into topics like which team members are over- or under-performing, where matters are getting held up, and which marketing channels are yielding the best return on investment.
Litify offers extensibility, first-class security, and hundreds of integrations.
Litify pricing
Litify does not have a free version and does not offer a free trial. Litify paid version starts at USD 150.00/month.
Starting Price:
USD 150.00/month
Free Version:
No
Free trial:
No
Alternatives to Litify
Filevine is your ultimate legal tech stack, including case and document management, texting, and time and billing...
AdvoLogix
0
AdvoLogix is a comprehensive cloud-based legal operations platform that empowers legal teams of all sizes and structures...
Since 2012, Smokeball has evolved into a global practice management powerhouse with smaller firms
in mind across the...
Time Matters is a cloud-based legal time management solution that allows law firms to improve internal collaboration,...
With Clio, legal professionals can simplify every aspect of their law firm operations, from billing to communication,...
Litify Reviews
Feature rating
5 reviews of 57
View all reviews
Anthony
- Industry: Legal Services
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 25/10/2017
Consistently exceed all expectations and blow the competitors out of the water.
Pros
Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed.
Cons
That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point.
Justin
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 11/12/2023
Heading in the right direction
Litify has a lot of value built into the product, while the Salesforce platforms allow for a substantial amount of customization for your specific firm. The new leadership shows promise in advancing Litify's potential further, and they've done a better job at keeping client facing employees. Some older, underdeveloped features (questionnaires for example) have the promise of being improved, but as of now unsure as to when those improvements will be available.
Pros
Flexible platform
Extensive knowledge articles
Adding new features consistently
New direction is more tangible than previous years, transparent product road maps
Cons
Some features are underdeveloped/untouched
Instances of bugs in the platform met with "We know this is an issue, but it's not a priority to fix right now"
Alternatives Considered
FilevineReasons for Choosing Litify
(actually came from Needles, but it was not an option on the dropdown): We wanted a more modern and consistently improving product. We wanted a highly customizable platform, since we are an extremely niche firm, and Litify seemed to have fit the bill.Switched From
NeosReasons for Switching to Litify
Litify had the customizability, transparency of current product vs. us being overpromised features just for the potential of making a sale.
Susan
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
2
Reviewed on 22/01/2024
Two Years and Problems Daily
We have been using Litify for two years and not one day goes by where we don't have an issue with some aspect of Litify. There was an issue when our org was created and our documents were migrated from Needles and we have spent months trying to get everything resolved so Litify will work properly. So far, that has not been accomplished. When support fixes one issue, it "breaks" something else. All they want to do now is push us to purchase LSAP to fix issues that we didn't create.
I like how the reports can be completely altered to your liking. Even though you need to be trained for an extensive amount of time to code them in yourself.
Cons: The fact that they tied themselves to Salesforce causes many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce". The platform has too many bells and whistles which make navigation difficult. Intake section was also too complicated and slowed our process up making the calls far longer then they needed to be. If you want this platform to work well for you, you will need at least one full-time coder to make changes on a daily basis.
Pros
The Reports are nice, however, extremely difficult to create without extensive training.
Cons
There are way too many steps to accomplish one simple thing and the layout does not work for our law firm - there is a lot of frustration among all users.
Alternatives Considered
FilevineReasons for Choosing Litify
We were having an issue with the Needles calendar syncing with Outlook. We were ASSURED that would not be an issue with Litify. It has turned out to be an even bigger issue with Litify than it was with Needles.Reasons for Switching to Litify
I was not involved in the selection or decision.Response from Litify
Thank you for your review. We’re sorry to hear this has been your experience, but it sounds like there have been some bright spots in our reporting & customer service.
Litify is a no-code platform, so no coding knowledge is required to build or edit your reports & workflows. It’s also highly configurable to your processes, so if your intakes feel too complicated, we want to help streamline it. Other clients have reduced the time it takes to execute an intake by 50+%, and we hope to get you a similar result.
While not required for every team, having an admin who can work with your team to evolve how they work in the platform may help. The LSAP hours we recommend are another option to guide improvements, but we also offer free training resources in our Learning Hub.
We recently released updates to our Email & Calendar sync, which we hope resolve the prior issues.
Thank you again for sharing your experience. Please keep reaching out to your CSM directly so we can support your team.
Replied 07/05/2024
Brian
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 28/11/2023
Seal of Approval
It has come a long way once I fully understood its limitations and capabilities. We are starting to implement some of the ideas that i had when first looking at the product. I only see it improving our operations from here on.
Pros
The ability to create much better automation than we were able to create before, to restrict permissions to certain tasks that would assist with data integrity and the flexibility to make the system better for your operations.
Cons
The implementation was very difficult and I should have spent a year long working to learn its capabilities and viewed many more firms setup before starting down implimentation.
Lenin
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/12/2023
Great tool for Law Firms Operation
Pros
The great thing about litify is how easy is the customization to any work flow, Also that you can integrate other component, like you accounting system and your phone system.
Cons
I think they should dedicate more time to do more with phone system integration.
