--- description: Review of Trustpilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Trustpilot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Trustpilot](/software/364802/trustpilot) # Trustpilot Canonical: https://www.softwareadvice.com.au/software/364802/trustpilot Page: 1 / 49\ Next: [Next page](https://www.softwareadvice.com.au/software/364802/trustpilot?page=2) > Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers \& businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan \& New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars \& more, to help stand out where it matters most - in search. > > Verdict: Rated **4.5/5** by 1202 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1202 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Trustpilot - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 299.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, Lithuania, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Campaign Management - Complaint Monitoring - Customer Database - Customer Experience Management - Customizable Reports - Dashboard - Data Visualization - Email Reminders - Engagement Tracking - Feedback Management - Knowledge Management - Mobile Survey - Monitoring - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management ## Integrations (36 total) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) ## Related Categories - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10427 reviews) 2. [Broadly](https://www.softwareadvice.com.au/software/336003/broadly) — 4.8/5 (336 reviews) 3. [Experience.com](https://www.softwareadvice.com.au/software/113604/xmp) — 4.7/5 (89 reviews) 4. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Real reviews" — 5.0/5 > **David** | *28 January 2025* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: The reviews that customers write on Trustpilot let you know how their experience was and what they think about the service and company. It highlights the errors that can occur when it is noticed that more than one customer writes the same problem, which helps to be able to act efficiently on the situation. Trustpilot is a reliable source of written reviews to ask customers to leave their evaluation of the service > > **Cons**: It works well, I have never had contact with customer service because I have not needed it since everything is going well > > The security of the reviews makes you feel confident that when you read what is written is true and not reviews that pay for a good product or company to be written when it is not ----- ### "Collects honest customer feedback." — 5.0/5 > **Tim** | *9 July 2025* | Civil Engineering | Recommendation rating: 9.0/10 > > **Pros**: Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service. Positive reviews establish online trust and gives our brand a sense of legitimacy. > > **Cons**: Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times. > > By using this client feedback from Trustpilot we have been able to make changes to our post-installation support which has subsequently led to fewer support tickets. ----- ### "Helps Recognition and Improved Referral Sales\!" — 4.0/5 > **Selim** | *30 August 2022* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: It's a pretty straight-forward platform that helps engage with clients, improves recognition and improves referral sales. > > **Cons**: They can improve the screening process for comments as spam reviews can pass through and hurt the ratings > > Happy ----- ### "Great for user feedback and brand reputation" — 5.0/5 > **Samuel** | *19 July 2025* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: Trustpilot is a great way for us to collect and display our user feedback, and has great security systems in place to avoid false reviews that hurt brand reputation. > > **Cons**: There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan. > > Our overall experience with Trustpilot has been pretty positive, we've been able to display our user feedback on our website using their widgets and collect reviews too. ----- ### "Great features\! Pay to play\!" — 5.0/5 > **Ariel** | *10 June 2025* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Trustpilot makes it easy to request reviews from our clients at the most important parts of our customer’s journey. > > **Cons**: They have multiple plans and some of the cooler features are not available unless you purchase one of the top tier plans. > > We started working with Trustpilot to improve and increase our online presence and it worked\! We have been able to capture more feedback than ever and identified more improvement we need to make. ----- Page: 1 / 49\ Next: [Next page](https://www.softwareadvice.com.au/software/364802/trustpilot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/364802/trustpilot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data