---
description: Review of AzureDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: AzureDesk | Reviews, Pricing & Demos - SoftwareAdvice AU
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# AzureDesk

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> AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.


AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.


The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.


Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.
> 
> Verdict: Rated **4.5/5** by 50 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 50 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: AzureDesk
- **Location**: piscataway, US
- **Founded**: 2014

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: United States

## Features

- AI Copilot
- API
- Alerts/Escalation
- Analytics
- Automated Routing
- Call Center Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Customer Database
- Customer Portal
- Customer Support
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management

## Integrations (7 total)

- Asana
- ChargeDesk
- Chatlio
- FreshBooks
- Jira
- Olark
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Online Help Desk Software](https://www.softwareadvice.com.au/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3418 reviews)
3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1780 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Magnificent Customer Support Software" — 5.0/5

> **Verified Reviewer** | *10 September 2019* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.
> 
> **Cons**: Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.
> 
> The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. 

We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. 

They have additionally Support for HTML marks\! An intriguing component that no others helpdesk programming have out there.

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### "Still testing out but so far so good." — 5.0/5

> **Craig** | *7 June 2024* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: I'm liking this ticket system right now.
> 
> **Cons**: It wasn't bad to setup, I've had much worse\! And since, we've been happy with testing a trial.

-----

### "Azure Desk is Great\!" — 5.0/5

> **Chris** | *14 May 2019* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use.  intuitive and easy to help those people that are not so intuitive.
> 
> **Cons**: Deleting old tickets is easy but not in bulk...yet.  They are working on an upgrade that may fix this.
> 
> This product has made our IT life much easier.  Easy to see what is going and be able to prioritize the tasks.  Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis\!

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### "Awesome Customer Support Software" — 5.0/5

> **Bahuguna** | *6 December 2016* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.
> 
> **Cons**: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts \& errors. Using Azure desk my problems are solved quickly.
> 
> AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great\!

AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

-----

### "AzureDesk" — 5.0/5

> **Shaun** | *25 July 2019* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: We were able to institute and bring the software up from ground zero to a useful internal application very quickly.  They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
> 
> **Cons**: I haven't had any issues to note - so far its been great.
> 
> We have very pleased with the software and support - at a great price as well\!

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/36663/azuredesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/azuredesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/36663/azuredesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/36663/azuredesk> |
| en-IE | <https://www.softwareadvice.ie/software/36663/azuredesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/36663/azuredesk> |

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