BLACKbox

Pros

BLACKbox is a single hardware single software product to manage IT, protect data from loss, leakage and theft. It helps successfully complete the vendor empanelment requirements by our large customers on Cybersecurity. It has have significant cost on Microsoft licensing as it acts as a domain controller, storage, firewall, end point controller, backup system, device hardening, VPN server.

Cons

In their basic level of the support contract Turn Around Time is 2 hours.

Pros

1 Centralized unit for data storage, protection and policies implementation.
2 Duel profile enables separation of person and official data access.

Cons

1 Support on Sunday's not available.
2 At least one visit in 3 months required from company side to ensure that operation of black box is smooth and user has no difficulty.

Pros

Data backup and data Security, Reports of backup

Cons

every time new Support people has come on call, we have to explain again problem.

Pros

Dual profile feature enable, isolate, personal and enterprise data is very useful to prevent data leakage , black box duo support this feature.

Cons

difficulty to connect to same service engineer, call gets disconnected.

Pros

A must for cyber security in today's age. Blackbox has Forced centralised storage, linux OS, email security, automated backup. In all a complete package for any workplace.

Cons

Customer support is not easy to contact. Customer support team needs to be enhanced by adding more manpower, provide training etc. Also an easier contact method.

Pros

Force centralization, users restriction and Data retrieval after deletion & Internet policy to restrict WhatsApp, Restricted access to Pen drives.

Cons

Sometimes customers support is very slow, Backend Software is not user friendly. Yearly one physical training secession for deletion of BPO data, recycle bins is required from your end as backend software is not very user-friendly.

Pros

We are using black box for a storage, data loss prevention and e mail management. The audit trail also understand if someone has deleted the data.

Cons

Once it happen, support engineer has taken automatically black box access through any desk without our permission.

your Standard timing is 10am to 6pm but we start from 9am

Pros

Its Secure , Safe. , Compact , with good Customer Care Support.

Cons

We request Blackbox. To give. Physical team support and Visit once in a year.

Pros

User friendly. Economical . good for non IT as well

Cons

1) We have to explain our setup to the call center rep every time we call
2) Connecting to call center is not very easy.
3) Some time it takes long time to find resolution
4) Email to support goes unanswered.
5) Some settings gets reset abrubtly

Pros

Its good & useful product.
Data recovery and data protection tool is useful.

Cons

Call centre works only 6 days --- 10am to 6 pm. It should be all days in week & minimum 12 hours . Our weekly off is Thursday.
This is most inconvenient. Call centre person communication is not good as personal interaction with service technician.

Pros

Helped us to reduce the cost of multiple storage solutions.

Cons

No scope for negotiations and full payment in advance is required

Pros

no manual interferences .

Cons

no physical person to attend complaint .

Pros

One box for DLP, data centralization, backup & storage, policies, remote access

Cons

Not much awareness of product in market.

Pros

We have been using Blackbox for about 4 years now. The onitial reason this attracted us was for the baisc simplicity and addressing a basic need to conteol aceess to data. IP is the most important asset of a company. And systems, docuementation they way employees use and access it is very important to ensure business os safeguarded. Also there was a need for compliance. What we luke about the software is its ability to control basic access roghts feom a few clicks. ease of user deployment and on general the security and monitering features it has. We can say it has benefitted and fulfilled the basic task of forced data centralization.

Cons

the major problem we experince is related to the inter et becoming blocked many times on its own and the absence of an alarm system if a backup has not pccurred. although they configure a rwport which is sent on makl...but there is no physical trigger to show the admin that a backup did not occur. Also the limitation of users on the blackbox and its inability to ' add on' users beyond a cwrtain point. Hence its scalability. while the security features are good but there is no effective way to review the captured data and the data is not reported user wise. i.e user 'x' , lists of file accessed - lists of websites visited and lists of documents attachments copy/pastwd/ edited or if posaible attached to emails Their Web filter needs more work and it would be nice to see a more exhaustive list of sites blocked by default.

Pros

We are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Feature of autocratic centralization and back up reporting and auditing are excellent feature, we are no longer dependent on end user remembering to save the data on to a central drive, the minute they save the data it is saved in the central location only. A must use feature for all SMEs where we have so little time and so much to do and if data gets deleted it’s a huge hassle. I highly recommend it.

Cons

They have 100% advance payment policy and also having high reluctance on offering discounts, standard support hours are from 10AM to 6PM on week days, we need it from 09 AM .

Pros

Email management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.

Cons

They are having high reluctance on offering discounts

Pros

One box for DLP, data centralization, backup & storage, policies, it helped us quickly set up standard IT practices in our office.

Cons

should provide blackbox Support Mobile number for emergency .

Pros

One box for DLP, data centralization, backup & storage, policies, remote access, it helped us quickly set up standard IT practices in our office. Email management, distribution and backup is a great feature, helps us take complete backup of emails and we never loose important business information. It also prevents sending attachments by unauthorized users.

Cons

While sending and receiving Email it takes lot of time at least 10 minutes,

Pros

The mind is relaxed that there will not be any data loss.

Cons

We are habituated to vendors visiting us for immediate resolution. However, we are slowly getting used to the online resolution. The problem is sometimes it takes 4-8 hours or several days for a person to contact us. Sometimes a ticket is not resolved to satisfaction but it is unilaterally closed by your associate. Pl make it a point to ensure that the person who has sold us the product visits us once every 3-4 months to ensure we are getting proper support.

Pros

Features are good & data security is good.

Cons

Space consumption and workability with other software.

Pros

Access control , DLP , Backup with email , Email control ,Role control ,Pen drive etc

Cons

Support - 24 * 7 required , Price Structure - at least for old customer price should be different , offline support required at least once in 6 month , Training session at least once in six month , AMC COST for should have some discount if customer goes for multiple year AMC in single stroke or customer who is taking the AMC regularly

Pros

This software help us to protect our data.

Cons

I feel lots of restrictions, which could be minimized.

Pros

It's very much faster in backup and recovery

Cons

It takes more space in server
And little bit expensive

Pros

Data access and security. Also automated Backup is very effective.

Cons

Too much support is required for setup and repeated

Pros

WE have one stop solution for all our IT needs.A consultant for IT at price of a Box

Cons

Price is increasing continuously. Only online support is there. Could like local language support which is not there .Only English domination is there.

Pros

Easy to use & security for data and easy policy making

Cons

Their standard support hours are from 10AM to 06PM, You have to upgrade the support contract to get 24/7 support and also need to close ticket within 2 days.

Now we are not getting call from support engineer without escalation.

Pros

BLACKbox offered a single solution, to centralize all your data into a central folder, and not only that the feature of forced centralization greatly helped reduce data scatteredness. We are using all the features of data loss prevention and data theft prevention, Remote access over VPN to our tally.

Cons

No cons as such as it meets our business objective

Pros

Easy to Use. The security level of the software is very good. Can get the back up anytime. Customer support team is very reponsive.

Cons

AMC cost should be reduced. No offline support available.

Pros

Data security is the most attractive feature of this software. Overall easy to use.

Cons

Old and unwanted data need to be removed manually to create space in hard disk, which should be on automated.

Pros

Auto back system, Data Security, Email Management

Cons

Unable to get Customizations to report like separate Gmail outward log, VPN Report

Pros

forced centralization and centrally backup

Cons

cost is high, support is online, not physical support is there

Pros

One Box solution for Data centralization,backup&dlp solution.

Cons

At Present Support is 10.00 Am To 06.00 Pm On Monday To Saturday it should Support Should be 365 Days 24 Hrs.

Pros

We are using blackbox for Data centralization , secure data, Daily Auto Backup

Cons

quick response required, within 1 hour call back should come

Pros

Data availablity and Security of data . More secure and robust software

Cons

Period product updates or new features roll out should be focused more.

Pros

Cetralized Data Storage with regular backup and Theft Protection

Cons

Software Support delays.
Should be available 24x7

Pros

Automatic Back up, Group Policies, Email Policies,

Cons

24/ 7 Support not available, high reluctance to offer discount,

Pros

Dual profile feature enables isolate personal and enterprise data.

Cons

currently support is 10 To 6 pm Monday to Saturday. It should be 24/7

Pros

Backup automation, file sharing, data control

Cons

Nothing much to say now. Overallnprodcut and services are good

Pros

Drives accessibility as per org policy .
Vault & workspace

Cons

Understanding requirements from end user.
Need same explanation for reoccurring issues...

Pros

Ease of use and well trained support staff

Cons

Nothing specific that is worth the mention

Pros

Good VPN Solution
Data backup automatically

Cons

Need improvised service support
most of the time support engineer do not understand our issue.

Pros

Helps us to keep our data secure and gives backup solutions

Cons

Very helpful if have own IT person/department in office. Required 24x7 support

Pros

Deleted files can be recovered (2) access to people as per requirement (3) backups (4) tracking of work by people ...(5) support

Cons

Integration with erp on the same device not done. Now tally erp done but other erp softwares not available on the device

Pros

control on usage as well as usage reports, backup/restore features

Cons

user manual/usage is little complicated if you want to explore all capabilities