Plotbox

Pros

User friendly, easy access to scheduling and records. Excellent support from Plotbox team. The team are continually improving the system and applying updates.

Cons

Sometimes have difficulty saving records but this may be due to our systems rather than Plotbox.

Pros

Comprehensive digital application for Cemeteries and Crematoriums

Cons

Not having an 'in person' assistance option. We had to solve many of the problems and issues on our own. Fortunately, we had a highly skilled employee who could fulfill this function.

Pros

• Plotbox has allowed us to digitize many of our previously handwritten processes, reducing the need for multiple points of data entry and reducing the chance for error.
• The modules are fairly easy to use to quickly find information about a plot or burial. Information is easy to update and add to.
• The creation of contracts and deeds by the software is quick and simple.
• Cloud based software allows cemetery coordinators to complete sales at our remote cemeteries.
• The mapping module is robust and easy to use. It provides a good overview of the cemeteries.

Cons

• Some of the processes can be confusing and cumbersome. Having a central point to enter all relevant burial or plot sale information would be ideal, rather than having to enter different pieces of information in multiple modules.
• Our previous system was able to capture just the year, month or day, because Plotbox doesn’t allow this we lost a lot of important digital information that will have to be recreated and altered.
• There are a lot of unused fields, making it easy to miss necessary fields we use in the clutter. A streamlined version would be ideal.

Pros

The attention to detail and product delivery is second to none!

Cons

There is nothing to report so far, implementation has gone to plan!

Pros

I feel like it's user-friendly and pretty intuitive. Like any new software, you have to get used to it, but it has truly made our lives easier. And we don't even use all the features! The customer service folks are great - both our "assigned" person and the people on the chat. I feel like every time we have a training/customer service call I really learn something new and about some cool feature. When we started we were doing the bare minimum to get through the pandemic, but now we are discovering so many more cool features and time saving elements of the program.

Cons

There is always room for improvement, and no one program is going to immedately meet the demands of every user. But PB is really good about taking feedback and implementing it. They really do listen to our needs and often can make changes to suit us. I do wish it was a little more historic records/genealogically inclined. Our cemeteries are all historic and part of what we do is genealogy and research. PB isn't really set up for that, but I think they are working on that and making some progress towards that.

Pros

Amazing software that does so much more than we have asked of it so far. I thought the learning curve was easy and we have some employees that were not computer savvy that have used the opportunity to embrace Plotbox and grow in the computer usage and knowledge. Growth in their job and as a person. Plotbox brought some good people changes with it's rollout.

Cons

Every software package comes with a certain amount of rigidity as you transition. The constant mantra of "why can't Plotbox do this like XXXX" was a difficult stage, but the folks from Plotbox did a great job of helping us work through what the could. I guess that would be a negative that turned into a positive. I think that the Quote process is a bit arduous for today's quite response loving shopper. With the ability to change price points so quickly, we need a tool that helps us quote the today price, which may not end in a signed quote. Because the system is the price book, we have no way of checking pricing at that moment without building a quote.

Pros

Plotbox is without question the sector leader when it comes to Cemetery management. The feature rich solution is perfectly honed to the specialist operating environment, and the development roadmap looks very exciting.

Cons

No cons to report to report as yet, still within implementation phase.

Pros

Ever evolving and making improvements. User friendly

Cons

Some part of the application doesn't talk to itself. Different options to make bookings but the results are not the same.

Pros

what I like most about Plotbox is how easy it is to use and manage. All my records are in one place and I can access these records easily anytime and anywhere. Also the team at Plotbox are 1st Class, always pleasant, friendly and very helpful.

Cons

There is nothing I don't like about Plotbox.

Pros

-Everything in one place
-Integrated records for the person rather per event

Cons

sometimes seems to be several ways to do the same task and can be confusing at first to remember which way is preferable

Pros

It is user friendly and PlotBox is adapting with new developments and trends.

Cons

All functionality is good, nothing that I don't like.

Pros

Plotbox is very user friendly and practical.

Cons

I jhave not problems with Plotbox. If an issue arises, the team is right on it.

Pros

Active support when needed including training.

Cons

Charges for additional mapping requirements.

Pros

I like the ease of functionality and the ability to customize our own settings.

Cons

The integration with current process was very challenging as I'm sure it is with the introduction of new software for any company. Having an open mind when faced with change is an asset!

Pros

Yes the product is easy to use, it gives confidence and a quick response, all information is combined in one place at your fingertips, assurance and accuracy with the mapping system, I am an early user so have yet to discover, I have not had to use your helpdesk as yet!, so hopefully this shows an amazing easy to use system. The training given could not have been better, all worries are taken away, such a great friendly efficient Team from the start. Thank you

Cons

I am an early user so do not feel suggestions of improvement can be made as yet.Very easy to useIntegration with other apps fine. We have faced no problems at all.

Pros

I have been very impressed with the instruction and help from the PlotBox team.

Cons

I am new to the program so I can not answer this at this time.

Pros

*Mapping: Unlike any other mapping on the market. Uses your REAL aerial photo to use for mapping. Makes it so much easier for customers to find graves.

*Document retention: Scan/attached relevant current and historical documentation to any transaction, burial, deed, or transfer record. Never go looking for it again. It's always attached for a quick review or question.

*Cloud Based: PlotBox team handles all updates, backups, and IT. I'm a cemetery professional not an IT professional. Also, I can jump on PlotBox from home and assist staff that is in the office working with a family should they need my assistance.

*Deed History: When plot transfers happen, PlotBox tracks all previous transactions and links them all together for a full view of the history of each plot (with all documentation) at your finger tips.

*Permits: I can track all work being done in my cemetery from our own work, to all work done by outside contractors, and outside memorial companies. If a question arrises later, we have all documents, authorizations, and memorial spec drawings, all in one place for review at any time in the future.

*Images: PlotBox allows you to attach images to plot records, interment records, etc., so you have a complete view of what is out on the grave, crypt, or niche, without leaving the office!

*Aggregation of information: Bringing it all together.. Open up a decedent record and - BOOM there is everything related to that burial - linked and accessible!

Cons

Some minor features are still being cleaned up; however, the PlotBox team is constantly improving and upgrading the product. They take feedback well and institute fixes in a timely manner when a glitch is uncovered, which is rare.

Pros

For us, drone mapping was very important. While interacting with the customer, this map provides an overhead view of what you see in the field. It paints a more accuracy picture than paper maps.

Cons

At times there have been tweaks that we would personally make but the team is always improving the end user experience based on feedback.

Pros

PlotBox has been immensely helpful while our staff has been working remotely during the pandemic. We have been able to easily send contracts to families, look up records, confirm grave availability and issue/ transfer deeds. If I have any questions or issues with the program the customer service agents are always available to help.

Cons

I would like to see the modules a little more streamlined. Instead of putting all the decedent's information into one place, I have to go into different modules to input the information. Because we're a government agency, we have to back up all of our records due to records retention laws. It was difficult to get all of the information that we put into PlotBox into our own system.

Pros

I like that we are able to customize so many things during set up. Customer service is the best I’ve ever experienced. There’s always someone there to help.

Cons

Just because we’re newer to system it’s hard to say. I know everything can be link and clicked so my worry is people might get confused or end up in wrong place.

Alternatives Considered

Reasons for Choosing Plotbox

Reasons for Switching to Plotbox

Pros

The ability to draw statistics straight from the records in great detail. The adaptability of the software and the fact we can continue to amend and improve our records used. The ease of access and links between records per deceased. The support and live chat function, to name a few.

Cons

Yet to be determined as still in the 'demo phase'.

Pros

We are now able to complete the administration from beginning to end with this software. This allows us more time to attend to our customers.

Cons

The software did not completely coincide with our processes at first but the staff worked with us to make sure changes and improvements were made. The staff was very receptive to our suggestions.

Pros

Organization, user friendly, clean and easy to understand, and the customer support is efficient and friendly.

Pros

The best bit about Plotbox is the excellent customer service you get, if you have any issues just send them a quick message and someone always gets back to you to help.

Cons

At the moment I'm yet to come across a problem that couldn't be solved somehow

Pros

The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes

Cons

Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better.

Alternatives Considered

Reasons for Choosing Plotbox

Switched From

Reasons for Switching to Plotbox

Pros

Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate.

Cons

Somewhat finicky when entering Contracts, if you skip a step it is hard to edit.

Pros

First: the patron experience and ability to find a loved one through EA and be able to see the headstone, pictures, and obit.

Second: the organization of the cemetery combined with the drone mapping enabled the additional of many new plots thought to previously not be useable.

Third: Uploading contracts and deeds to the owner for quick access remotely.

Cons

Some data fields are strictly locked to only accept a drop down menu field as opposed to a manual entry; such as entering a date.

Pros

The records are all linked together and you can easily navigate through the information.

Cons

Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect.

Pros

Plotbox very easy to use for users with even basic computer skills, it is flexible and adaptable for a manager with a little technical knowledge. Uptime is excellent, and customer support involves talking to humans in the UK about a product they know inside out. I handles imported historical data just as effectively as new data created since implementation.

Cons

The very few issues we have found have been minor irritations and have been quickly resolved by technical support, so I cannot think of anything I don't like about it.

Pros

Easy to use and understand, ability to send pictures via e-mail to customers is an extra bonus, it saves going out to a cemetery to take the pictures every time there is a query

Cons

Nothing, everything is exactly what you want on a system

Pros

simplifies the complex processes of cemetery and crematorium management
along with record-keeping by consolidating all information into one accessible platform. The ability to visualize plots through GIS mapping

Cons

When new to the system I found it challenging initially due to the range of features. initial training needs some enhanced training materials, like short, task-specific video tutorials, Click heavy Processes: Some workflows require multiple steps, [sensitive content hidden] is very helpful and happy to talk threw issues

Pros

We are currently in the early implementation phase and the customer service is second to none. The mapping done so far is fantastic and from what we have seen so far of the system it will greatly improve our service so much for the better.

Cons

Nothing so far. Every aspect of our experience has been first class.

Pros

An excellent all round product that does everything we need it to do. The support team are fantastic and always ready to help and advise on any issue in a professional and prompt way.

Cons

It is hard to find a negative but would like to see integration with other industry systems such as Obitus.

Pros

Responsive support and account management staff

Cons

Lags a bit behind on financial tools (recurring ACH payments), but I know it is currently being developed

Pros

Great people and very helpful. Always available when needed!

Cons

I wish I was in Ireland! They have more fun than we do!

Pros

Easy to use and all the information in one place.

Cons

Sometimes the plot maps don't load quick enough for me but I have no patience.

Pros

EASY TO NAVIGATE YOUR WAY AROUND THE SYSTEM

Cons

FINDING A SITE CAN BE LONG WINDED AS IT DOESN'T ALWAYS TO YOU DIRECTLY TO THE LOCATIOON YOU'RE LOOKING FOR

Pros

Is a four-step system easy to use, and can access the system with my cell phone.

Cons

Quotations, because it holds the location property. It will be nice just to have a tab on the left side under plots that displays prices of what the customer wants to purchase

Pros

Ease of use and level of how much this system can do. The reporting is outstanding and having everything on one platform speaks for itself.

Cons

Only criticism i would have, and its a very first world problem, would be there is no integration into Obitus at present, i hasten to add this may not be a Plotbox issue. But in an ideal world having these systems integrated would be top of my wish list

Pros

Support that has been provided to us is excellent.

Cons

Some of the terms used initially make navigation quite confusing

Pros

Mapping and search facility......................

Cons

The fact every grave has a Row, we do not use Rows in our plotting except in one cemetery. I would gladly lose the Row# in a heartbeat.

Pros

Modern logical feel to the presentation and use of the software.

Cons

Delay on mapping the sites using drones.

Pros

I like the fact that it is easy to navigate with the dashboard, there are updates and a help centre.
The succession team are brilliant.

Cons

There wasn't much not to like, once you get used to the way it is formatted its quite easy to navigate.

Pros

Easy to use and very user friendly
when wanting to create documents and prints its very easy to achive this

Cons

sometimes can run slow as its a internet based app.

Pros

Plotbox has a massive step up from our old system. It is reliable, accessible and easy to both use update

Cons

No-one like the massive amount of work involved with changing data management systems. It would have been a better process had we taken the time input our mapping better.

Pros

Ease of use for locating grave sites, tracking burials, and maintaining records.

Cons

The cost, but only because we don't use some of the features as much as others might.

Pros

It has a tremendous ease and multi function capabilities

Cons

We have yet to find anything we cant solve

Pros

Being able to drill down through the screens. "How to" documentation is very comprehensive and explains things clearly. Being able to add suggestions for new releases to make improvements.

Cons

Some of the terminology was confusing as US terms.

Pros

all operational, sales , records are included in the package

Cons

none.