---
description: Review of CDESK Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CDESK | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [CDESK](/software/370097/cdesk)

# CDESK

Canonical: https://www.softwareadvice.com.au/software/370097/cdesk

> CDESK is a helpdesk and service desk software that helps companies standardize business processes. CDESK provides tools for improving communication with customers, processing requests, registering employees work time and keeping the SLA and SLO deadlines.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Inova Logic

## Commercial Context

- **Starting Price**: EUR 20.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: CDESK have flexible pricing. Our customers pay only for used resources in three ways: mothly, half year, year Rental.
Alse we prepared permanent licencses - one time fee for licences. Customer pay per year for availability of actualizations and support.
 
For your customers we prepared:
- free BRONZE license with most important modules (this license have no free pricing limit). 
- SILVER a maximum of 25% of purchased accounts in the SILVER version can be logged in via the web interface at the same time. This restriction does not apply to access through desktop and mobile applications, and not all features are available.
- GOLD license provides unlimited access to all functions. You can use the web interface, desktop application or mobile application.
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Czech, English, German, Hungarian, Polish, Slovak
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management

## Integrations (5 total)

- Google Maps
- Jira
- Microsoft Outlook
- Microsoft Power BI
- SharePoint Azure AD Connect

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.com.au/software/127126/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/370097/cdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/cdesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/370097/cdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/370097/cdesk> |
| en-IE | <https://www.softwareadvice.ie/software/370097/cdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/370097/cdesk> |

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