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description: Review of Lookout Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Lookout | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Home Health Care Software](/directory/4406/home-health/software) > [Lookout](/software/370276/the-lookout-way)

# Lookout

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> Lookout's software makes it as easy for Australian home care providers, and their teams, to provide the highest quality client care. 

Being built by care, for care, you can trust Lookout's all-in-one software to empower your entire care organisation with; rostering and scheduling, claims \& statements, remote care monitoring, compliance and reporting, client plan management, mobile workforce management, and to connect workers + clients \& their loved ones and the care team and so much more.
> 
> Verdict: Rated **4.7/5** by 38 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 38 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Lookout Way

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Contact The Lookout Way for pricing information.
https://www.thelookoutway.com/pricing
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Admissions Management
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Client Management
- Client Portal
- Clinical Care

## Integrations (5 total)

- Intercom
- Sisense
- Tanda
- Workato
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software)

## Related Categories

- [Home Care Software](https://www.softwareadvice.com.au/directory/4779/home-care-software/software)
- [Long Term Care Software](https://www.softwareadvice.com.au/directory/4533/long-term-care/software)
- [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software)
- [Assisted Living Software](https://www.softwareadvice.com.au/directory/3950/assisted-living/software)

## Alternatives

1. [GEOH](https://www.softwareadvice.com.au/software/185626/geoh) — 4.9/5 (151 reviews)
2. [eRSP](https://www.softwareadvice.com.au/software/276586/ersp) — 4.2/5 (99 reviews)
3. [AxisCare](https://www.softwareadvice.com.au/software/126808/axiscare) — 4.6/5 (729 reviews)
4. [CareSmartz360](https://www.softwareadvice.com.au/software/20460/caresmartz360) — 4.8/5 (181 reviews)
5. [ShiftCare](https://www.softwareadvice.com.au/software/330693/shiftcare) — 4.6/5 (144 reviews)

## Reviews

### "Good CRM with AI features" — 5.0/5

> **Cliff** | *10 January 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use
Dashboard that is user friendly
AI tool for observations
Ease to complete referrals
> 
> **Cons**: No documents tabs to place documentation
No budget tab
> 
> Good technology that made work easier and easy to use interface

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### "Great Care Management Software" — 5.0/5

> **Geoff** | *11 February 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Very easy to use and the team are responsive to all questions
> 
> **Cons**: It is all very functional, so I have no complaints
> 
> The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care.

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### "It has promise, but is not NDIS ready." — 2.0/5

> **Mark** | *30 April 2023* | Mental Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.
> 
> **Cons**: It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.
> 
> The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.

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### "Clear leader in the field - and it isn't even close" — 5.0/5

> **Andrew** | *17 September 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Technical capabilities - API is extensive.
Pre-sales support is astounding
> 
> **Cons**: UI could do with a bit more polish and understates how great the actual product is
> 
> Fun, enjoyable, satisfying.  Professional ... what else is there ?

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### "System Superstar\!" — 5.0/5

> **Mel** | *17 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: user friendly, simple to understand and easy to learn.
> 
> **Cons**: nothing I think its an excellent system,
> 
> I have had a positive experience with Lookout.. it is much better than what I have used previously

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/370276/the-lookout-way)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/home-health/the-lookout-way-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/370276/the-lookout-way> |
| en-GB | <https://www.softwareadvice.co.uk/software/370276/the-lookout-way> |
| en-IE | <https://www.softwareadvice.ie/software/370276/the-lookout-way> |
| en-NZ | <https://www.softwareadvice.co.nz/software/370276/the-lookout-way> |

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