--- description: Review of Astalty Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Astalty | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/374/workforce-management-software/software) > [Astalty](/software/370558/astalty) # Astalty Canonical: https://www.softwareadvice.com.au/software/370558/astalty Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/370558/astalty?page=2) > Astalty is purpose-built NDIS software for Australian disability service providers. Trusted by over 1,500 businesses across Australia, Astalty brings scheduling, support coordination, participant management, invoicing, and compliance together in one connected platform — purpose-built for the complexity of running an NDIS business. Generic business software was never designed for the NDIS. SCHADS award compliance, PRODA bulk uploads, incident management, participant risk monitoring, support coordination task tracking, and mobile shift delivery all running simultaneously — Astalty was built specifically for this environment. Not adapted. Not bolted together. Built from the ground up for providers who need it to work. Create and manage rosters with built-in SCHADS award compliance. Track staff availability, leave, and unassigned shifts from a single view. Real-time notifications keep support workers informed the moment a shift changes. GPS clock-in and clock-out delivers accurate timesheets without manual follow-up or reconciliation at the end of the week. Managers can view and manage the full roster directly from their phone — making changes, cancelling supports, and accessing staff information on the go, which is especially valuable when on call. Task boards, goal tracking, budget monitoring, and NDIS plan management give support coordinators complete visibility over their caseload. Track progress against participant goals, monitor plan budgets in real time, and manage multiple participants without anything falling through the cracks. Support coordination in Astalty is designed for the pace of the role — fast to update, easy to navigate, and built around how coordinators actually work. Maintain complete participant profiles including NDIS plans, goals, support needs, medical information, and documentation. E-signatures reduce paperwork and automated alerts ensure nothing gets missed. A compliance dashboard keeps your organisation audit-ready at all times, with incident management, risk monitoring, and documentation tracking built in. Generate NDIS-ready bulk upload files and streamline your billing process. Astalty's invoicing tools are built around NDIS billing requirements, reducing errors and saving hours of manual processing every fortnight. Whether you're invoicing for a handful of participants or processing hundreds of line items, invoicing in Astalty is fast, accurate, and ready for PRODA submission. Support workers access everything they need from their phone without logging into a desktop system. View rosters and upcoming shifts, log progress notes, read previous case notes, chat with the team through in-app messaging, upload documents including NDIS Worker Screening checks, update availability and leave, and clock in and out with GPS verification. Everything is logged, timestamped, and synced in real time. Astalty serves NDIS providers across every service type — supported independent living (SIL), short-term accommodation and respite, support coordination, allied health, community access, in-home support, recovery coaching, early childhood intervention, and behaviour support. Whether you're a solo operator or a large multi-site organisation, Astalty scales with your business and your team. When you contact the Astalty support team, you're talking to someone who understands disability service delivery, not a generic helpdesk reading from a script. Fast, knowledgeable support is included as standard. 300+ five-star Google reviews. ISO 27001 certified. All data is hosted on Australian servers. Strict procedures are in place to ensure participant data never leaves Australian borders. Astalty is built for providers who can't afford compliance failures. Built for the NDIS. Not forced into it. > > Verdict: Rated **4.8/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 117 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Astalty ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $64 per user/month for standard users. $30 per user/month for support workers. Unlimited participants included. 14-day free trial, no credit card required. 90-day money-back guarantee. No lock-in contracts, cancel anytime. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia ## Features - Ad hoc Reporting - Calendar Management - Case Management - Case Notes - Client Management - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Customizable Fields - Customizable Reports - Dashboard Creation - Document Management - Document Storage - Email Alerts - Employee Database - Employee Scheduling - Goal Setting/Tracking - Home Health Care Management ## Integrations (4 total) - Docusign - Google Calendar - Microsoft Outlook - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Workforce Management Software](https://www.softwareadvice.com.au/directory/374/workforce-management-software/software) ## Related Categories - [Workforce Management Software](https://www.softwareadvice.com.au/directory/374/workforce-management-software/software) - [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software) - [Social Work Case Management Software](https://www.softwareadvice.com.au/directory/4089/social-work-management/software) ## Alternatives 1. [Collaborate](https://www.softwareadvice.com.au/software/273651/collaborate) — 4.7/5 (38 reviews) 2. [My Junna](https://www.softwareadvice.com.au/software/240224/junna-care) — 4.8/5 (39 reviews) 3. [Carepatron](https://www.softwareadvice.com.au/software/241061/care-patron) — 4.4/5 (858 reviews) 4. [CharityTracker](https://www.softwareadvice.com.au/software/129328/charitytracker) — 4.5/5 (1060 reviews) 5. [Casebook](https://www.softwareadvice.com.au/software/216199/casebook) — 4.2/5 (86 reviews) ## Reviews ### "Disability Right Network" — 5.0/5 > **Ron** | *21 May 2026* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: I really appreciated the supportive team culture and the opportunity to genuinely help participants and families achieve positive outcomes. I also enjoyed the flexibility and the strong focus on person-centred supports. > > **Cons**: One of the more challenging aspects of working at Astalty was managing high workloads and balancing multiple participant needs at times. There were occasions where communication and processes could have been more streamlined to improve efficiency and reduce pressure on staff. However, the experience also helped build my adaptability and problem-solving skills. > > Overall, my experience with Astalty was positive and professionally rewarding. I had the opportunity to work with a diverse range of participants and develop my skills further within the disability and support sector. The role allowed me to build strong relationships with clients and colleagues while gaining valuable experience in teamwork, communication, and problem-solving. While there were challenges at times due to workload demands, the experience contributed significantly to my professional growth and understanding of the industry. ----- ### "Software for sole-trader support coordination" — 5.0/5 > **Natalie** | *5 June 2026* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Astalty has been a game-changer for my business. As a sole trader, I previously spent countless hours tracking billable time, locating client information, managing referrals, and completing invoicing outside of business hours. Astalty brings everything together in one place, helping me to stay organised, work more efficiently, and spend less time on administration. As a result, I can focus more of my time and energy on providing quality support to my clients. > > **Cons**: I created a number of templates for my business, such as consent and information-sharing forms. While the initial setup took some time to learn, once I understood the process it became one of the most valuable features of the program. > > I don't usually consider myself particularly tech-savvy, and I often find new software difficult to learn. However, I took to Astalty very quickly. I believe this is largely due to its user-friendly interface, which makes information easy to find, along with the super helpful user guide. Since using Astalty, I have been able to streamline my workflow, reduce administrative time, and improve the way I manage client information and service delivery. This had led to better outcomes for my clients and also improved the efficiency and profitability of my business. Win-win\! I highly recommend Astalty to other service providers who are looking to optimise their practice. ----- ### "Review from organisation that has been with Astalty form the beta testing stage" — 4.0/5 > **Nas** | *4 June 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The system presentation is very professional, most functions are easy to use. It covers a lot of operational requirements from case noting, client check ins, billing and invoicing, and the form feature is also great. The team is super fast at responding to bug reports, feature requests, or general support questions. The team take time to get as much information as possible about the problem or request, and action support very quickly. > > **Cons**: Some of the features and functionalities don't work as well as we would like them to. Our organisation has a very complex tracking system for quality and compliance, and while there are features to help with tracking documents and due dates, risk assessments etc the exiting features aren't quite fit for purpose to capture the level of detail that we need. The organisation of 'resources' and documents within participant profiles isn't the best - at the moment categories need to be applied and filters need to be used to search for the required documents. Having an option to create 'folders' would be helpful, for example: in the Resources tab it would be helpful to have a folder for organisational Policies and Procedures, so they are easy to locate and view. In the participant documents, it would be helpful to have 'folders' for things like reports, communication, document drafts etc so things are easier to find. > > Overall the system works really well. Our practitioners enjoy how easy it is to create tasks, add case notes and billings. We joined Astalty from the very beginning, our organisation was part of the Beta testing phase, and we felt that most of our feedback was actioned and this was done very quickly. Now that Astalty has grown and there is a bigger client base, the team at Astalty has retained the same responsiveness to bug reports, feature suggestions and general help, even if not all of our suggestions and requests can be actioned. ----- ### "AAstalty has made our NDIS workflow clearer, more compliant and easier to manage" — 5.0/5 > **Narelle** | *3 June 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Astalty is easy to navigate, NDIS-specific and practical for day-to-day Support Coordination and business compliance. The task boards, reminders, participant records, document uploads, templates and case note functions help create a much clearer workflow. It has been especially useful for improving consistency across areas like risk assessments, support planning, incident follow-up, provider communication and evidence recording. I also value that the system encourages better accountability. It is easier to see what has been done, what still needs to be followed up, and where documentation is stored. This supports both participant outcomes and audit readiness. Overall, Astalty has been a strong fit for our organisation and has helped us build more consistent, accountable and compliant NDIS workflows. > > **Cons**: There are still areas where reporting could continue to improve, particularly for organisations wanting more flexible ways to extract data, track compliance trends or customise reports around internal quality indicators. Some parts of the system also take time to learn properly, especially when building more detailed internal workflows. However, the support team has been responsive and open to feedback, which gives confidence that the platform will continue to improve. > > Astalty has been a very positive platform for our NDIS business, particularly as we continue to strengthen our internal systems around participant records, Support Coordination workflows, compliance evidence and service delivery documentation. Recently, I have been working heavily within the CRM to improve how we record and manage key areas such as risk assessments, support plans, service delivery evidence, incident and complaint follow-up, task allocation, participant records, provider communication, case notes and document storage. Astalty has made this process much easier by keeping everything centralised, structured and accessible. The biggest benefit is that the platform feels purpose-built for NDIS providers rather than being a generic CRM that needs to be heavily adapted. It supports the type of documentation, workflow tracking and accountability that is required in the NDIS space. Being able to keep participant information, tasks, case notes, documents and compliance records in one place has made our internal processes much more organised. The support from the Astalty team has also been excellent. When we have raised questions, asked for help or suggested improvements, the response has been timely, practical and professional. That makes a significant difference when implementing a CRM across a growing organisation. ----- ### "User friendly and makes workload easier to manage" — 4.0/5 > **Hannah** | *3 June 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: That it can generate reports,. adding in information ready, saves manually entering, and everything can be accessed from one portal, its easy to use unlike some other portals I have used in past. I also like the talk to text option. I like the Esign option within program and the reminders to keep me on track and up to date. > > **Cons**: In the past I have experienced the spell check whilst in notes not working, or it can freeze. Sometimes it doesn't let me edit a note and options on side are not available (such as date, time for note), and makes me write a new one underneath > > Overall, I enjoy using the Astalty program for its accessibility and how much easier it makes managing my workload. I like having everything in one portal, which saves time and keeps things organised. One of the features I value most is how it helps me stay on track with funding, giving me clear visibility so nothing slips through the cracks. The reminders for tasks are also incredibly helpful, especially when juggling multiple responsibilities. Astalty keeps me focused, informed, and confident that I’m meeting all my requirements without unnecessary stress. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/370558/astalty?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/370558/astalty) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data