4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Orderhive

Cin7 Orderhive is a cloud-based order management system designed for small, medium, and large retailers, wholesalers, and distributors. With Cin7 Orderhive, retail sellers can track their orders, inventory and shipments across all of their online sales channels as well as analyse team performance across functions and locate inventory in the warehouse. The system also provides users with real-time updates about their business via a reporting and analytics feature. Additionally, Cin7 Orderhive allows users to store customer information for future marketing use, build purchase orders, track inventory across warehouses, fulfill drop-shipping and 3PL orders, track raw materials required for products, create invoices and track payments. The system integrates with a variety of marketplaces like Amazon, eBay, Etsy and more. Storefront integrations include Shopify, Magento and WooCommerce, and accounting platform integrations include QuickBooks and Xero. The system also integrates with a variety of payment portals and shipping carriers, allowing orders to be shipped anywhere across the globe. Cin7 Orderhive has monthly tier-based pricing based on the number of users, number of integrations, and the features a seller needs within the software.
Orderhive Software - Analytics
Orderhive Software - Inventory management
Orderhive Software - Multi-channel integration
Orderhive Software - Order management
Orderhive Software - Dashboard
Orderhive Software - Shipping-management
Orderhive video
Orderhive Software - Analytics - thumbnail
Orderhive Software - Inventory management - thumbnail
Orderhive Software - Multi-channel integration - thumbnail
Orderhive Software - Order management - thumbnail
Orderhive Software - Dashboard - thumbnail

Orderhive pricing

Orderhive does not have a free version but does offer a free trial. Orderhive paid version starts at USD 125.00/month.

Starting Price:
USD 125.00/month
Free Version:
No
Free trial:
Yes

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Orderhive Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.4
Customer Support
4.6
5 reviews of 267 View all reviews
Moshe
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2018

Great, just great! Their customer service is much better than other alternatives.

- Inventory Sync across all marketplaces.
- Saved us money in operating expenses.
- Helped us reach higher ranks in many marketplaces including eBay and Amazon.
- Allows us to provide better customer service.
- Allows us to work with Drop Shipper with ease.
- Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).

Pros

Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them.

Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more.
It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers.

Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide.

Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything.

Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it.

My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.

Cons

In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.

Tia
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/03/2022

Comprehensive Product with Excellent Customer Support

Orderhive is a comprehensive inventory management solution that has made it easy for our team to have full visibility on our orders across multiple channels, our incoming and outgoing stock, e-Commerce listings, order fulfillment and shipping, and product pricing. The customer support team is exceptional!

Pros

We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform.

Cons

With so many features, it can take some time to get used to how to customize the software's capabilities.

Alternatives Considered

Brightpearl and Zoho Inventory

Reasons for Choosing Orderhive

Sortly was an entry-level product that tracked inventory on a very basic level.

Switched From

Sortly

Reasons for Switching to Orderhive

Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product.
Amar
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

1
Reviewed on 10/03/2023

Avoid to save time and pain with poor support

Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue.

Pros

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Cons

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Alternatives Considered

Cin7 Core and Linnworks
Mujahid
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2022

Excellent ERP with great Third-Party Integration

Orderhive is an excellent solution for small and mid-level businesses. We have set it up for many clients and all of them have had an excellent experience with it.

Pros

Orders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.

Cons

There aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.

Alternatives Considered

Extensiv Order Management and SAP Business One

Reasons for Switching to Orderhive

Excellent support, ease of use and setup, and great third-party integration.
Max
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
5

5
Reviewed on 19/09/2022

Good Product

Support has been very helpful and responsive. Easy to set up and integrate with current software.

Pros

Inventory Management is most effective for us. We are using it for the fulfillment starting next month.

Cons

There is not an option to utilize bar code scanning for picking and shipping.

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