Verizon Connect

Pros

It is recommendable for people who’s work is driving because you can navigate easily. I also love how it helps for safety monitoring and great for management staff.

Cons

just develop more features for better experience.

Pros

Live map so that I can track drivers and update customers on delivery and collection times

Cons

Can be slow to update and often shows a vehicle as idling when it's not

Pros

System and software
Nothing else
Nothing else

Cons

Sales Reps
Customer Service
No help from support
Over charged for equipment never received

Pros

The platform is easy to use, user friendly, easy to set up.

Cons

The customer support, tech support is not the best and they are not in a hurry to fix issues once there is a tech issue or issue within the system. There system has a lag in the GPS tracking system.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

Verizon makes it so easy to view our fleet status at all times. Especially working at a coop, this has been a game changer for efficiency and real-time updates for the coop and our members.

Cons

The customer service has not been the greatest compared to other vendors we work with.

Pros

I really liked the report functions and layout of the program.

Cons

Not a fan of the price and having to be under contract.

Pros

clear map and list of all assets in your group

Cons

not very quick to respond for updating location

Pros

Very detailed in regards to speed, hard brake events, etc.

Cons

They do tend to be expensive compared to others and not as flexible with negotiating price but you get what you pay for and this is a superior product.

Pros

Maps are very clear and easy to use most of the time

Cons

The delay in real time, doesn’t give very accurate data

Pros

Product was simple and easy to use, I think that was the only positive.

Cons

Customer service and support was terrible, cost was high.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Pros

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Cons

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

The app and website is user friendly. Initially when we signed on with them it was owned by Fleetmatics USA. That team was great. Verizon bought it and destroyed it.

Cons

Customer service made it virtually IMPOSSIBLE to buy new devices, and continue using the product. 100% of customer service is outsourced, WHICH IS FINE IF THEY DID THEIR JOB.
Verizon connect failed to honor the terms of the contract and forced us to pay an early termination fee even though the defaulted on their contract.

DO NOT SIGN WITH VERIZON CONNECT!!!!!! FIND SOMEONE ELSE!

Pros

Verizon connect it's one of the most accurate GPS tracking programs I've ever used. It allows me to keep track my employees as they are in the field to ensure their safety which is my number one goal

Cons

There's nothing I did not like about Verizon connect this is an amazing program and I highly recommend it

Pros

The ease of use and the ability to administer my personal cell used for business as well, for on call weekends.

Cons

The limits on dates for payments and the speed that payments get taken when I set them up, like let the check hit first, jeeze.

Pros

None for the price that the change there are many many cheaper better options the this use at your own risk

Cons

They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid for you leaving the app

Pros

This software looks good. I thought that I would be dealing with a legit company since they are associated with Verizon and that not the case.

Cons

The product was sold to us as easy self-installation. Plug and play kind of system. The equipment arrived unorganized and poorly labeled. It is not able to be plugged into our dump truck without having the entire dash taken apart. There is no customer service. It is outsourced and they read from a screen. They will not answer my questions about who the local technicians are. They will only schedule an appointment and charge us for it - which was never mentioned during the sales process. We haven't even been able to use the product yet bc of the poor installation instructions which then forces you into having to pay for tech appts. It's bait and switch. Fraud. I am sure they won't let me out of my contract and send this junk equipment back. Do not use Verizon Connect. Verizon should disassociate themselves with such a fraudulent company.

Pros

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Cons

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Pros

Terrible scam company that purchased the previous GPS company

Cons

Tried to cancel the service for 3 years, would just send out an early cancelation fee we had to pay before they canceled. Would not let us set the account to non renewal, would not tell us when our renewal dates were. Cancelation requests would not be responded to until after the renewal dates which we found out after the fact

Pros

The service is perfect… signal is always strong

Cons

Actually there’s not a thing I dislike about Verizon

Pros

I use Verizon connect and its easy to communicate and reliable

Cons

No I do not have any issues using this product

Pros

I can pair Verizon Connect with other Verizon products, such as mobile and cable. These all-in-one features make scheduling easy.

Cons

It was difficult to schedule a training date close to the install date, so we had the product for a while before we were able to use it.

Pros

Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics.

Cons

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Pros

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Cons

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

Pros

The ability to use it anywhere at anytime.

Cons

price was a little more than I had thought it would be

Pros

The layout of the Portal is the most user friendly portal I've ever used. Everything is so accessible and organized.

Cons

Customer Service. When something goes wrong, they take an eternity to respond, and sometimes, they will close your trouble ticket before they remedy the situation.

Alternatives Considered

Reasons for Choosing Verizon Connect

Switched From

Reasons for Switching to Verizon Connect

Pros

I literally have nothing good to say about this company. Everything is a challenge with them and we've had them for years.

Cons

Everything is terrible about this company. Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what they're doing. I'm trying to update a credit card on file and their website doesn't work. I've been transferred 4 times already in 10 mins. It's a simple request. This is just a minor issue. We've had so many major issues as well!

Pros

Vehicle Tracking system worked well, online system was suitable for Company requirement

Cons

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement.

1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions)
2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts
3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract)
4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period
5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue
6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time.
6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied
7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding
8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Pros

The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking.

Cons

I felt that the Workplan software had issues but they usually were resolved fairly quickly. It could be a hinderance for some.

Pros

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

Nothing. Do not waste your time on buying this service.

Cons

It is a horrible service and company to work with. See further details in the next question.

Alternatives Considered

Reasons for Switching to Verizon Connect

Pros

Easy to set up and easy to use. Also simple to teach new team members the ins and outs of the product.

Cons

Would have liked an easier solution to installing the transponder in the vehicle

Pros

There really isn't anything good about verizon connect / reveal.

Cons

Terrible experience. You're locked into a 3 year agreement with no option for cancellation, other than buyout of the entire contract. The website for office login is horrendous and hasn't been updated since 2014. The mobile app is even worse.

Pros

helps reduce costs, increase productivity, keep up on vehicle maintenance

Cons

no signal areas can cause dispatcher confusion

Pros

Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports.

Cons

Sometimes, the tracking devices are not update correctly and customer service is needed to help assists with this issue.

Pros

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

Cons

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

Pros

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Cons

Nothing. I couldn't imagine managing my fleet without it.

Pros

Ease of set up and use. We have a small fleet that Verizon helps us track

Cons

Cost of initial set up was high. We had to wait to get an installer to our location

Pros

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Cons

There's nothing I like least I could go on about the most

Pros

It has helped us manage our fleet locations as well as employee time tracking

Cons

Nothing. It has been great and easy to work with

Pros

Great service for the last two years with no issues or complaints.

Cons

The price could be a little cheaper and more friendlier for the consumer.

Pros

verizon connect is quick and reliable whenever we need to communicate as a team in our company.

Cons

there is not many things I do not like about verizon connect. Its great

Pros

The prospecting is unlike any I’ve seen out there

Cons

It is very spendy relative to the features and tools I use

Pros

Being able to see day to day operations with ease

Cons

Some times it has a delay but could be from poor signal

Pros

The ability to track in real time my entire fleet including ETA's and required maintenance.

Cons

Not using Verizon sooner, I waisted a lot of time and money trying to generate this information manually

Pros

What I like most about Verizon Connect is how easy it is to manage all daily operations in my office.

Cons

There is nothing I currently have found that I dislike about Verizon Connect.

Pros

Not using their service any longer.

Cons

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Pros

Nothing really it always lagged on info.

Cons

Realtime information was never reliable.

Pros

It updates very quickly where driver locations are.

Cons

There is nothing I dislike about this product.

Pros

Initial discussions seemed to indicate that this would be the tracking service we needed for our fleet of vehicles and equipment.

Cons

Once you sign up and have the tracking devices installed Verizon Connect looses interest in your needs and requirements.