--- description: Review of FootPrints Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FootPrints | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Computer Inventory Software](/directory/3721/computer-inventory/software) > [FootPrints](/software/37363/footprints) # FootPrints Canonical: https://www.softwareadvice.com.au/software/37363/footprints Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/37363/footprints?page=2) > FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to improve work efficiencies, maintain compliance, optimize costs and prevent vulnerabilities and risks. FootPrints’s key features include incident and problem management, change management, a service catalog, asset tracking, self-service and release and deployment administration. Further, it provides reporting dashboards, which allow users to create personalized experiences to increase productivity among employees. Additionally, configurable capabilities of software help automate IT service delivery and improve employee satisfaction. FootPrints allows integrations with BMC Client Manager, Active Directory, SQL Databases and more. Support is extended via phone, documentation and an online help desk. > > Verdict: Rated **3.5/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 34 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: BMC Software - **Founded**: 1998 ## Commercial Context - **Starting Price**: USD 1,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: To receive accurate pricing, contact FootPrints service desk directly. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking - Audit Trail - Availability Management - Capacity Management - Change Management - Configuration Management - Contract/License Management - Customizable Reports - Dashboard Creation - Drag & Drop - Incident Management - Knowledge Base Management - Prioritization - Problem Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) ## Related Categories - [Computer Inventory Software](https://www.softwareadvice.com.au/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.com.au/directory/3857/schools/software) - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software) ## Alternatives 1. 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For most situations where I'm viewing updates and replying quickly it's easy and effective. > > **Cons**: The UI is a little non-intuitive for adding updates - when editing/adding an update I want to be able to see history as context for my reply/update, and that requires first viewing a different area. ----- ### "For over 3 years, I have administrated multiple BMC FootPrints Service Core workspaces." — 5.0/5 > **Rocky** | *3 August 2017* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Footprints has become one of the most important software packages many departments in the company use. What I like most is how the workspaces can be adapted to suit the needs for any department. We started using it for IT help desks, which is our most complex workspaces, but we keep identifying other departments in need of a new workspace for various needs. For example, several departments used to keep track of requests in emails and track requests on shared Excel workbooks. Service Core provides a workspace to receive, store, provide trackable accountability, report, and develop workflow previously unavailable for incidents handled by each department. The abilities of Service Core has improved processes for every department we have implemented. > > **Cons**: While the software almost always accomplishes desired workflow for new tasks, I sometimes have to come up with a workaround to accomplish the desired advanced workflow. On the positive side, Service Core is flexible to allow manipulation of the workspace to allow workarounds when necessary. > > FootPrints Service Core is a robust tool that improves efficiency for many departments at O'Reilly Auto with at current total of 22 workspaces. Almost on a daily basis, processes are improved using capabilities FootPrints Service Core offers. The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes. This helps the company save money on payroll for additional corporate employees even though several additional stores are opened each day. We don't have to hire as many people on the corporate level to keep up with the store growth due to the improvements of processes related to this software. ----- ### "Footprints 12 was a big step backwards. The interface is much more complex to learn" — 3.0/5 > **Debra** | *16 May 2017* > > **Pros**: I liked Version 11 with five stars but they are dropping support next June 2018. The Escalations that automate processes was also very nice. System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company. I was really pleased with this product. > > **Cons**: We were pushed into a new version that is basically a shell and you have to create most processes that are pre-built in other products. What was BMC thinking? Up to this version I have always had a great experience. They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product. I think their level 1 desk is in India they only take ticket info. What happened to supporting the USA economy? ----- ### "Effective Incident Management tool" — 5.0/5 > **Teresa** | *8 April 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The most useful part of Footprints in my position as a queue manager, is that once you select a status, it automatically selects the appropriate email addresses to notify. I also like the ability to click a button to expand the incident information in order to see more of the details provided. > > **Cons**: The only con that I experience is downloading attachments. You have to select the attachment before being able to download. > > The best part is the workflow and notifications are sent based on the status selected. Footprints is a great incident management tool. As a queue manager, I would highly recommend this software. ----- ### "An excellent Help Desk tool but expensive too" — 5.0/5 > **Gerardo** | *6 October 2022* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The customization level for work areas and dashboards. > > **Cons**: The interface is very cold, ugly, not friendly or intuitive for the end user. > > I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/37363/footprints?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/37363/footprints) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data