--- description: Review of AskNicely Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AskNicely | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [AskNicely](/software/37463/asknicely) # AskNicely Canonical: https://www.softwareadvice.com.au/software/37463/asknicely Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/37463/asknicely?page=2) > AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration. AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards. Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team. AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone. > > Verdict: Rated **4.6/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 100 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: AskNicely - **Location**: Portland, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 399.00 - **Pricing Details**: Custom pricing based on your individual needs - please contact us to get a quote - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, Portuguese - **Available Countries**: Australia, Canada, Denmark, Germany, Ireland, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualization - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Data Collection ## Integrations (24 total) - Calendly - Cliniko - ClubReady - Freshdesk - Front - Geckoboard - Groove - Help Scout - HubSpot CRM - Intercom - JobAdder - Klips - Kustomer - Mailchimp - Mixpanel ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) ## Related Categories - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software) ## Alternatives 1. [Survicate](https://www.softwareadvice.com.au/software/31821/survicate) — 4.6/5 (99 reviews) 2. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 3. [Screeb](https://www.softwareadvice.com.au/software/335937/screeb) — 4.5/5 (42 reviews) 4. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (945 reviews) 5. [GetFeedback](https://www.softwareadvice.com.au/software/266521/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "Great software for seeing how your customers REALLY feel about you." — 5.0/5 > **Shaun** | *29 March 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Simple to use interface that has a really easy to manage integration with Salesforce. We use this tool to verify customer satisfaction for all of our clients and the results and feedback have been incredible\! > > **Cons**: A little pricey for what is offered, but valuable information nonetheless. Being able to filter on multiple options on their dashboard would also be very useful. ----- ### "Outstanding Product, Necessary for Customer Feedback and Advocacy" — 5.0/5 > **Verified Reviewer** | *20 June 2018* > > **Pros**: \* Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. \* Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen. \* The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users. \* You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide. \* Responses are easy to track, and the data displays are easy to read and readily accessible. \* This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you. > > **Cons**: \* If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting. ----- ### "Great in theory" — 3.0/5 > **Arwa** | *27 July 2021* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: It is great to hear the good feedback from pateints > > **Cons**: All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us > > Okay\! ----- ### "The product actually delivers what it says it's going to deliver." — 5.0/5 > **Verified Reviewer** | *29 March 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked\! > > **Cons**: I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry. ----- ### "Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs?" — 4.0/5 > **Verified Reviewer** | *3 April 2018* > > **Pros**: AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters. > > **Cons**: The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/37463/asknicely?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/37463/asknicely) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data