4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827
Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise.
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data.
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources.
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.
Alchemer video
Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs. - thumbnail
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise. - thumbnail
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data. - thumbnail
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources. - thumbnail
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer. - thumbnail

Alchemer pricing

Alchemer has a free version and offers a free trial. Alchemer paid version starts at USD 55.00/month.

Starting Price:
USD 55.00/month
Free Version:
Yes
Free trial:
Yes

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Alchemer Reviews

Feature rating

Value for Money
3.8
Functionality
4.1
Ease of Use
4.5
Customer Support
4.3
5 reviews of 305 View all reviews
Joshua
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2020

Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]

I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.

Pros

What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

Cons

I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.

Susanna
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 19/02/2020

SurveyGizmo Review

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Alternatives Considered

SurveyMonkey

Reasons for Choosing Alchemer

Ease of use, and logical steps to ensure accuracy of output was a no-brainer.

Switched From

SurveyMonkey

Reasons for Switching to Alchemer

It seemed much more professional and appropriate for the large surveys and data analysis we required. It didn't disappoint.
Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/07/2018

Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

edna luci
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2023

The ultimate solution for data collection and analysis

The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity.

Pros

What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants.

Cons

Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first.

Ryan
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 27/06/2014

Excellent Tool for Ongoing Customer Feedback for SAAS

We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction.

I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!).

The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance.

We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.

Pros

Easy to use visual survey builder
PHENOMENAL customer support
Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)

Cons

When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.

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