---
description: Review of Serviceware Processes Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Serviceware Processes | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [Serviceware Processes](/software/375518/serviceware-processes)

# Serviceware Processes

Canonical: https://www.softwareadvice.com.au/software/375518/serviceware-processes

> Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help desk and enterprise service management. The proven ticketing software is used by companies of all industries and sizes.

The software offers best-practice workflows for incidents, problems, changes as well as service level management, demand and deployment management. Serviceware Processes also enables you to easily implement cross-departmental service processes, such as on- and off-boarding, ordering processes or requests in facility management.

The application supports the automation of service processes with AI-driven wizards and provides requestors with straightforward access to service management functions. Features such as the service catalog with integration to financial management, knowledge management and comprehensive reporting capabilities create a broad workflow. 

The ticketing functions of Serviceware Processes are particularly flexible. This means that individual company processes can also be mapped in an uncomplicated manner. 

Serviceware is a European software company with headquarters in the Rhine-Main region. More than 500 employees work to provide excellent service experiences for customers as well. A wide range of training, service and consulting services support customers in using the solutions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Serviceware
- **Location**: Idstein, Germany
- **Founded**: 1998

## Commercial Context

- **Starting Price**: EUR 75.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Please contact Serviceware for more information on the most suitable pricing model.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, German
- **Available Countries**: Austria, Belgium, Luxembourg, Spain, Switzerland, United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Creation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (720 reviews)
3. [NinjaOne](https://www.softwareadvice.com.au/software/349671/ninjarmm) — 4.7/5 (289 reviews)
4. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (770 reviews)
5. [Atera](https://www.softwareadvice.com.au/software/125932/atera) — 4.5/5 (448 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/375518/serviceware-processes)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/375518/serviceware-processes> |
| en | <https://www.softwareadvice.com/help-desk/serviceware-processes-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/375518/serviceware-processes> |
| en-GB | <https://www.softwareadvice.co.uk/software/375518/serviceware-processes> |
| en-IE | <https://www.softwareadvice.ie/software/375518/serviceware-processes> |
| en-NZ | <https://www.softwareadvice.co.nz/software/375518/serviceware-processes> |

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