Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale...
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About Hotelogix
Hotelogix by HMS InfoTech is a cloud-based hotel management solution for hospitality businesses. The solution provides applications such as front desk operations, Point of Sale, housekeeping and more. Users can access the other modules like reservations, MIS or dining services, and hotel website from a single platform. The front desk interface can act as a single point dashboard to control hotel operations. Users can also customize the interface as per the hotel needs and manage multiple tasks.
The system can integrate with major credit card payment gateways and other third-party integrations for external CRS's, EPBAX, accounting and more. The two-way channel manager connectivity helps users manage inventory, rates across multiple channels and allows them to start receiving bookings on the front desk in real-time. Users can assign room-cleaning tasks to housekeeping staff and track it from the front desk or housekeeping console.
Hotelogix is available in multiple languages like English, French, Spanish, Portuguese, German, Russian, Arabic, Thai and Turkish.
Hotelogix pricing
Hotelogix does not have a free version but does offer a free trial. Hotelogix paid version starts at USD 3.99/month.
Starting Price:
USD 3.99/month
Free Version:
No
Free trial:
Yes
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Hotelogix Reviews
Feature rating
5 reviews of 246
View all reviews
Girish
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 15/11/2022
Smooth To Operate Hotel Software
It has been highly recommendable and end of the day guest satisfaction is on point with Hotelogix.
Pros
Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].
Cons
There are no cons faced till date and support always do a great job to resolve our queries.
Dayanand
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/06/2023
Easy to use front desk management & OTA management
Excellent
Pros
Online reservation managed by PMS, we do not want to do manual work .
Cons
Support System at times take little longer to resolve the queries.
Alternatives Considered
RMS CloudReasons for Choosing Hotelogix
Reports, In-house payment and other housekeeping reports errorSwitched From
RMS Cloud
Verified Reviewer
- Used Daily for 6-12 months
-
Review Source
1
Reviewed on 16/06/2018
Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment...
i cannot say i got any benefits from it just caused me no end of issues and wasted money
Pros
Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.
Cons
Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS
Response from Hotelogix
It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support.
Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained region wise to help assist them on all issues. A 24x7 online live support is also available for any support related issue at any point of the day where are customer relations officers are present to resolve your queries during daily operations. We would really like to understand the rate issue being referred to and help sort it out for you.
Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client¿s best interest. The monthly bills are payable within specified timelines.
Replied 27/06/2018
Ashish
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 10/08/2022
Happy with our new Hotel Management Software.
Pros
Easy to use and adapt however we have not used the product in depth but when a new joinee also start using they get adapted to the software quickly.
Cons
No cons as of now because since we have started adapting to the new software is easy.
Verified Reviewer
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 09/06/2022
One of the best PMS. Software and very supportive team
It was a right decision to take this software and credit goes to my IT. Team
Pros
Cloud base and very supportive team specially [SENSITIVE CONTENT]!
Cons
Very easy to use hence it is cloud base the speed os very good without any interruptions.
