--- description: Review of TheyDo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TheyDo | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/4138/collaboration/software) > [TheyDo](/software/380356/theydo) # TheyDo Canonical: https://www.softwareadvice.com.au/software/380356/theydo > TheyDo is a collaborative journey management platform that optimizes the way you manage and track customer experience from insight to implementation. With TheyDo, experience-led teams (CX, UX, Research, Product) can manage all journeys in one place, taking advantage of the system’s opportunity prioritization engine and world-class support. It’s not what your customers say, it’s what they do. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: TheyDo ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: \* Free account $0 - a simple way to get started for teams new to TheyDo: 3 Customer Journeys, 1 Workspace, Unlimited Personas \* Pro account $25 - everything in Free, plus: Unlimited Journeys, Unlimited Workspaces, Viewer accounts \* Enterprise account (contact us) - everything in Pro, plus: Single Sign-On (SSO), Personalized onboarding, Custom invoicing - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Behavioral Analytics - Collaboration Tools - Customer Experience Management - Customer Profiles - Customer Segmentation - Customizable Templates - Data Import/Export - Data Visualization - Performance Metrics - Prioritization - Real-Time Data - Real-Time Notifications - Reporting & Statistics - Single Sign On - Tagging - Workflow Management ## Integrations (1 total) - Jira ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) ## Related Categories - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) - [UX Software](https://www.softwareadvice.com.au/directory/4258/ux/software) - [Customer Journey Mapping Tools](https://www.softwareadvice.com.au/directory/4004/journey-mapping/software) - [Remote Work Software](https://www.softwareadvice.com.au/directory/4592/remote-work/software) ## Alternatives 1. [Kangaroo](https://www.softwareadvice.com.au/software/324113/kangaroo) — 4.9/5 (248 reviews) 2. [Similarweb](https://www.softwareadvice.com.au/software/156898/similarweb-pro) — 4.6/5 (251 reviews) 3. [Zoho PageSense](https://www.softwareadvice.com.au/software/434317/zoho-pagesense) — 4.5/5 (17 reviews) 4. [Hotjar](https://www.softwareadvice.com.au/software/136486/hotjar) — 4.6/5 (539 reviews) 5. [Marketo Engage](https://www.softwareadvice.com.au/software/21522/marketo-engage) — 4.3/5 (710 reviews) ## Reviews ### "TheyDo is what agile was missing: a tool to collaborate from the perspective of the customer." — 4.0/5 > **Nick** | *11 February 2022* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I love how everyone can easily map out a journey and won't get caught in optimizing it. This is especially crucial during workshops. But that's what every journey mapping tool can do. However, it's true power lies in allowing you to properly collect insights and solutions AND follow up on them by having them all in one place and prioritized. > > **Cons**: There are some concepts that are unfamiliar (e.g. the difference between a sub link of a journey and a connected journey or the link between 'opportunities' and 'solutions') and I had to put in some time to really understand how they should be used. Also, there are still some things that are not documented yet, like types and groups in solutions, so I feel like i'm missing out on something. > > Overall experience is a real pleasure and I think any serious service designer that wants to bring people together to elevate them to customer centricity should embrace this tool. Why? because it's the only tool I'm currently aware of that let's you collaborate on mapping the customer perspective and easily follow up on the solutions. The only missing link is an export to Jira. TheyDo will bring service designers to a position where they can make impact by bringing everyone together on customer centricity. ----- ### "Met speels gemak overzicht en grip op klantreizen en klantgerichte verbeteringen" — 4.0/5 > **Jaap** | *30 November 2021* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: TheyDo helpt ons overzicht creëren in onze klantreizen op macro en micro niveau en zo onze aandacht te besteden aan verbeteringen die er voor de klant echt toe doen. Door het customer journey management platform zijn inzichten live voor iedereen toegankelijk waardoor we met verschillende teams altijd op één gemeenschappelijke waarheid kunnen terugvallen. > > **Cons**: TheyDo verbetert de door hun ontwikkelde tooling continue, het is af en toe even schakelen om het tempo van de nieuwe functionaliteiten bij de houden. Gelukkig zijn ze altijd bereid een half uurtje in te plannen voor eventuele uitleg. ----- ### "The future of journey management" — 4.0/5 > **Arne** | *23 December 2021* | Design | Recommendation rating: 8.0/10 > > **Pros**: This product saves a a lot of manual labour and makes customer centric accessible to everyone. > > **Cons**: The greatest strength of this product, is the thing I personally like the least. As a service designer, I want to have full control and flexibility in the way I setup and use a customer journey. I realise, that for most users a standardised journey format works perfectly and saves a lot of time and effort. > > I really do believe that TheyDo is the future of journey management. Up until now, I haven't found a software that makes working with journeys so actionable and accessible for the whole organisation. ----- ### "A brilliant digital way to capture your customer journeys" — 5.0/5 > **Keith** | *13 December 2021* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The ability to capture the customer journeys in a digital format. The journeys are live and not a static time event, that links the impact and value of opportunities and solutions > > **Cons**: We could do with simple process mapping that would help make theydo good for other jobs that we do as a team. This would improve the everyday usage of the solution. It would also help put the user journeys in context of the business processes and enable some solution design > > I came across this company during COVID/lockdown - I have found like-minded people that are passionate in the area of human center design. I personally love the product and as we grow in business partnership it is a must-have solution in the design process. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/380356/theydo) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data