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About ClubExpress
ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, healthcare and hospitals, higher education groups, human services organizations, international organizations and many more.
ClubExpress offers donor management, nonprofit marketing and outreach, charity and event planning, volunteer management, association and membership management and fundraising. The system has a member portal, offers awards and certificate management and supports online fundraising.
Users can customize their website using the design and configuration tools and it also offers built-in templates and themes to choose from. Contacts and other data can be automatically loaded onto the user's site and ClubExpress sends all members a customizable welcome email that invites them to view the new site and update any information that they have stored in the organization's database. The system is cloud-based so there is no installation and it can be accessed from anywhere at anytime.
ClubExpress pricing
ClubExpress does not have a free version but does offer a free trial. ClubExpress paid version starts at USD 24.00/month.
Starting Price:
USD 24.00/month
Free Version:
No
Free trial:
Yes
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ClubExpress Reviews
Feature rating
5 reviews of 515
View all reviews
Martin
- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 16/01/2020
Solid service offering and very good value
We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.
Pros
Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability
Cons
Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.
Jack
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5
4
Reviewed on 12/09/2022
ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/confi...
ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.
Pros
ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.
Cons
The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.
Reasons for Choosing ClubExpress
Our previous systems were completely disconnected and required our members to navigate two different systems/user experiences. Our website was antiquated and our previous systems did not handle membership management.Switched From
SignUpGeniusReasons for Switching to ClubExpress
The overall feature set was more robust and ClubExpress received positive reviews by other cycling clubs in the region that use it.
Brian
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
5
3
Reviewed on 23/01/2020
Review of RunMyVillage (RMV) software by ClubExpress (CE)
RMV/CE user support is extremely responsive. Bugs and problems are addressed quickly and there is a regular schedule of enhancements. There are myriad forms of support for Villages which use RMV/CE, including user forums and a Users Steering Committee consisting of administrators from Villages which use RMV to support their operations. There is support for new villages evaluating or implementing RMV and the forums share best practices in the use of RMV.
Pros
It includes most of the features required by a Village (a grassroots, not-for-profit membership organization helping elder adults age in place in their community by offering a variety of services, programs and social and educational activities provided by volunteers), most especially in the provisioning of services (matching member service requests with volunteer service providers. It also includes the features required for managing membership and communicating with members and non-member volunteers. Support is very responsive and robust (see comments about overall experience)
Cons
The RMV/CE software is web based SaaS. The user interface is dated and in many cases awkward to use and difficult to learn. Integration with financial accounting (RMV/CE is the source for membership revenue and for some donation revenue) is unwieldy and requires a lot of staff time to reconcile.
Toni
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for Free Trial
-
Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
3
4
Reviewed on 31/01/2020
Anxious to Get Started
We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.
Pros
ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.
Cons
We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.
Alternatives Considered
WildApricotReasons for Choosing ClubExpress
Needed an affordable and more comprehensive, integrated member management and online renewal program with greater capabilities and features that included easier reporting, private photo and video archives, an integrated storefront, and good customer service.Switched From
Salesforce Sales CloudReasons for Switching to ClubExpress
Initial cost and perceived better customer support
Neal
- Industry: Aviation & Aerospace
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
4
Reviewed on 21/01/2020
Reduces Club Officer Work and Improves Member involvement
The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.
Pros
THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.
Cons
Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.
