--- description: Review of Chattermill Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Chattermill | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Text Mining Software](/directory/4785/text-mining-software/software) > [Chattermill](/software/384200/customer-experience-analytics-platform) # Chattermill Canonical: https://www.softwareadvice.com.au/software/384200/customer-experience-analytics-platform Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/384200/customer-experience-analytics-platform?page=2) > The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H\&M use Chattermill to transform their customer experiences and drive growth for their businesses. Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love. Here's why we're different: We unify customer data across 50+ integrations. Chattermill’s AI model was built specifically for CX. Our platform delivers actionable insights to help you make informed decisions. We provide exceptional customer support and industry expertise when you need it. We make CX a revenue-driving function for your business. > > Verdict: Rated **4.5/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 25 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Chattermill ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Netherlands, South Africa, United Kingdom, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Analysis - Alerts/Notifications - Boolean Search - Categorisation/Grouping - Chat/Messaging - Collaboration Tools - Commenting/Notes - Contextual Search - Customer Experience Management - Customer Profiles - Customer Segmentation - Customizable Reports - Dashboard - Data Analysis Tools - Data Classification - Data Cleansing ## Integrations (28 total) - Alchemer - AppFigures - AppFollow - AskNicely - Customer Thermometer - Delighted - Dixa - Feefo - Freshdesk - Google Cloud - Intercom - Kustomer - LiveChat - Medallia Experience Cloud - Qualaroo ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Text Mining Software](https://www.softwareadvice.com.au/directory/4785/text-mining-software/software) ## Related Categories - [Text Mining Software](https://www.softwareadvice.com.au/directory/4785/text-mining-software/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.com.au/directory/4412/nlp/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Alternatives 1. 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It's the most accurate tool we've used. > > **Cons**: Some of the colours on the charts could be improved. > > Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about. ----- ### "Relevant, granular insights on what our customer like and don't like" — 5.0/5 > **Katy** | *3 September 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers > > **Cons**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts. > > Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background. ----- ### "great idea, not working for me" — 2.0/5 > **Emma** | *25 October 2021* | Airlines/Aviation | Recommendation rating: 2.0/10 > > **Pros**: trending user feedback helping us to understand what travellers want > > **Cons**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered > > verbatim feedback being categorized and highlighted. ----- ### "Great product" — 4.0/5 > **Shaina** | *12 October 2021* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well > > **Cons**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. > > Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. ----- ### "Use of it in a startup" — 4.0/5 > **Lorena** | *26 October 2021* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. > > **Cons**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. > > Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/384200/customer-experience-analytics-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/384200/customer-experience-analytics-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data