--- description: Review of Enterpret Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Enterpret | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Text Mining Software](/directory/4785/text-mining-software/software) > [Enterpret](/software/386552/enterpret) # Enterpret Canonical: https://www.softwareadvice.com.au/software/386552/enterpret Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/386552/enterpret?page=2) > Enterpret is an analytics platform that helps customers to get actionable insights from product feedback. It does this by letting users build roadmaps and dashboards, collecting and visualizing data in real-time, finding patterns in customer comments with natural language processing algorithms, applying machine learning to those patterns to automatically detect recurring issues before they happen, and generating reports about the status of products and user experience. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Enterpret ## Commercial Context - **Pricing model**: Usage Based - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - API - Ad hoc Analysis - Ad hoc Reporting - Alerts/Notifications - Annotations - Contextual Search - Customer Experience Management - Customer Segmentation - Customizable Reports - Dashboard - Dashboard Creation - Data Analysis Tools - Data Classification - Data Discovery - Data Extraction - Data Import/Export - Data Visualization - Entity Analysis - Feedback Management ## Integrations (11 total) - Discourse - Disqus - Freshchat - Gong.io - Intercom - Slack - Snowflake - SurveyMonkey - Twitter/X - Typeform - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Text Mining Software](https://www.softwareadvice.com.au/directory/4785/text-mining-software/software) ## Related Categories - [Text Mining Software](https://www.softwareadvice.com.au/directory/4785/text-mining-software/software) - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Qualitative Data Analysis Software](https://www.softwareadvice.com.au/directory/4695/qualitative-data-analysis/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Broadly](https://www.softwareadvice.com.au/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.softwareadvice.com.au/software/113604/xmp) — 4.7/5 (89 reviews) 5. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) ## Reviews ### "Our Voice Of Customer Superpower" — 5.0/5 > **Saunak** | *17 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Enterpret AI agents helped us spot opportunities from all our customer interactions (like the needles in a haystack). It helped various teams (like Product, CX, Ops, etc) self-serve insights from user feedback and make informed decisions without waiting on analysts. One cool standout feature - Consolidates feedback from multiple sources, summarizes it and delivers it directly to Slack for easy access. Overall - Makes it easy to flag bugs, pain points, customer wishes, and spot patterns quickly to close the loop faster. > > **Cons**: We had to go through a learning curve for new users until dashboards and filters became second nature > > Highly recommended if your team deeply cares about customer happiness and long retention as product KPI ----- ### "Reliable tool for building insights and customer stories" — 5.0/5 > **Pratiksha** | *6 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Customer reviews are easy to find, and the "Wisdom" feature provides user quotes for our research and story building. While not real-time, the data analysis is quite deep and provides a good amount of information. I also find the Data Dashboards incredibly helpful for segregating topics as they save complex filters so anyone can return to specific views whenever needed. > > **Cons**: With the new interface, I believe we do need proper guidance to navigate through the Tool. Having tutorial videos will definitely be useful. ----- ### "A great, collaborative partner that sometimes falls short when attempting to connect with other platforms" — 4.0/5 > **Verified Reviewer** | *19 September 2025* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: They have great customer support and are always willing to train new members on their platform to get them ramped up quickly. > > **Cons**: They are missing some key out of the box integrations for other platforms that we work with such as granola AI and Churnkey. > > Overall, they work very hard with us to make things work, though sometimes the promise of the platform falls short of creating actionable insights. ----- ### "My Positive Experience with Enterpret" — 5.0/5 > **Prashant** | *13 September 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like Enterpret's capability to provide detailed analytics based on the filters we choose and the comparison we can do with different datasets. > > **Cons**: The UI is a bit overwhelming due to the numerous options, but users may become accustomed to it over time. > > My overall experience has been great as I have been using Enterpret to identify the high ticket volume drivers, top support tickets escalation reasons, so I can focus on those areas in our process and understand the voice of the customer from the feedback on the tickets related to our product, so we can work on the enhancements. Overall, the AI does a great job of helping us address critical areas, which would take more time if we manually went through the data. ----- ### "Recommend\!" — 5.0/5 > **Meg** | *19 September 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Enterpret has been a great tool in creating themes and summarizing a large quantity of customer conversations. I've been enjoying using it to analyze qualitative feedback on experiments. > > **Cons**: There's definitely a bit of a learning curve, would love to have had some type of onboarding tutorial when I first logged in. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/386552/enterpret?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/386552/enterpret) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data