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About Twilio
Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows, or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them.
Twilio pricing
Twilio has a free version and offers a free trial. Twilio paid version starts at USD 0.01.
Starting Price:
USD 0.01
Free Version:
Yes
Free trial:
Yes
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Twilio Reviews
Feature rating
5 reviews of 454
View all reviews
Suzi
- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 28/03/2023
Twilio is an excellent tool in relation to quality and price, I recommend it.
In generally, companies of any size may stand to gain a significant amount by putting Twilio's powerful communication capabilities into action.
Pros
Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.
Cons
Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.
Andrew
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
5
Ease of Use
2
Customer Support
3
4
Reviewed on 18/08/2023
Can do everything, for all businesses but with a steep learning curve...
Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.
Pros
Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.
Cons
Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.
Reasons for Choosing Twilio
As a student I received a free trial from GitHub and I really liked how many options and integrations Twilio has.Switched From
GrasshopperReasons for Switching to Twilio
They bill by usage so in many ways they are a cheaper option. Plus if your needing to use Twilio on a computer they are the absolute best. And they have a whole marketplace of third party apps that can compliment this service immensely.
Mark
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1
2
Reviewed on 02/10/2023
Customer support is dificult to reach and unresponsive
We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.
Pros
We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use
Cons
Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .
Reasons for Choosing Twilio
Fee structure and reputation for deliver-abilitySwitched From
MailchimpReasons for Switching to Twilio
We were already using it for our transactional emails, fee structure and reputation for deliver-ability
Nikita
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
4
Reviewed on 24/06/2024
Great and Reliable Call Center Tool
Pros
We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.
Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.
Cons
It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.
Aseel
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 11/05/2023
Egypt
I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..
Pros
I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .
Cons
It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.
