Twilio

Pros

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Cons

Nothing that I can think of or have experienced.

Pros

They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI. Everything works together quite nicely, and their pricing is quite good for what you get.

Cons

It can be very overwhelming to use if you're not an advanced A2P communications user. My clients do not enjoy using it, but they love the results they receive from it once they delegate it to someone else.

Pros

Twillio SMS sending stands out for it's efficiency.

Cons

The costs are not so affordable. It should offer some cheaper options for SMS.

Pros

scam service and bad support , cancelling account without justification

Cons

charging without providing service , scam

Pros

1- Set of APIs
• Messaging
• Voice
• Video
• Email
2- Twilio offers high availability with minimal downtime. That's why it has a reputation for reliability.

Cons

Twilio provides Limited support on free-tier users.

Pros

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Cons

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

Pros

Whatsapp messenger . Easy to use online admin interface. Easy to integrate with your setup.

Cons

configuration were a bit difficult to understand

Pros

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Cons

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Alternatives Considered

Reasons for Choosing Twilio

Switched From

Reasons for Switching to Twilio

Pros

Created a central portal for customer acquisition and management.

Cons

Have no negative input on Twilio at this time.

Pros

SMS sending is easy with multiple numbers with multiple countries

Cons

Little UI design is difficult to understand.

Pros

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

Cons

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Alternatives Considered

Reasons for Switching to Twilio

Pros

Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.

Cons

It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.

Pros

Twilio has been a brilliant an easy to use SMS marketing system.
I like the efficient features of Twilio.

Cons

Twilio is easy to use and flawless.
It works so well for us.

Pros

I like that there are so many tools available to developers

Cons

Their interface, UI, UX, and implementation of the new A2P Campaign Registration

Pros

For proper SMS marketing, Twilio has been so reliable.
Twilio has been so accurate to use.

Cons

I have zero cons for Twilio.
Twilio is reliable.

Pros

This sms marketing and cloud communication software is affordable and reliable to use.
Twilio has great capabilities.

Cons

No dislikes for Twilio.
Twilio works so well for us.

Pros

It's a solution to purchase and use numbers, and it's critical for our marketing ops

Cons

Not super easy or intuitive to set up the first time

Pros

I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!

Cons

I have no complaints about Twilio! It was a great service.

Pros

It had a high number of emails you could send for free every day

Cons

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

Pros

There is nothing much to like about Twilio.

Cons

Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.

Pros

What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.

Cons

Some of the more advanced features and add-ons can get expensive for high-usage applications

Pros

Nothing, the customer service is terrible. it is impossible to use the service and they are the worst

Cons

Their customer service is the absolute worst. You will never get a rep live. You will be charged for messages weather they go through or not. I was charged $250 for messages never sent. I cannot stress enough what a terrible company and product they have.

Pros

It works when it works. It crashes and doesn't work

Cons

They updated their system, you have to hoop jump to catch up. You're down and waiting in line for 2 weeks. After 2 weeks we are notified they had a system error and we have to reapply and wait 2 weeks again

Pros

It allowed me to sync multiple communication channels.

Cons

Twilio was fairly complex from a technical standpoint.

Pros

The cost of watsup API is very affordable

Cons

The customer service support is really very slow to respond

Pros

Very easy to intergrate and a good phone system overall

Cons

Verification process takes way too long with too little guidance

Pros

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.

Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

Cons

It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.

Pros

Breadth of functionality. Twilio offers a significant variety of features to support many use cases.

Cons

The Twilio console and services more broadly are highly unreliable. Reliability issues wouldn't be a significant issue if their support team had product expertise and the capability to resolve issues but having worked with Twilio support on many occasions it seems like Twilio do not provide their team with the training and resources they need to support customers well.

Pros

I like that it connects to our CRM and sends automated messages

Cons

I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything else we pay for and the website itself is not user-friendly

Pros

What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.

Cons

While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.

Pros

I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for example.

Cons

They have some limitations when it comes to the WhatsApp API. A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution.

Alternatives Considered

Pros

I like that Twillio integrates with my CRM

Cons

I don't like that Twillio plays music when calling out from my CRM instead of hearing the phone ringing.

Pros

API Functionality is seemingly limitless. Basically, if you can imagine it you can build it with Twilio.

Cons

There is nothing that I could find an issue with.

Pros

- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost

Cons

- it would require deep technical knowledge to deploy

Pros

Twilio is very simple to use and easy to navigate. It's easy to find call and message records without too much trouble.

Cons

I wish there was a way to preview the content of the messages without having to click into it. You also cannot open the messages in a new tab, so it makes for having to troubleshoot and review messages a bit tedious to go back and scroll again.

Pros

Once set up, it's very easy to use the tool to send texts. It ends up being a set it and forget it tool for us and just handles the texts for us through the API.

Cons

Setup is super complicated with seemingly multiple areas to setup the same things, but they're different features. It took us weeks to actually setup properly to start sending texts out.

Pros

Telephone number, WhatsApp Sender, and SMS with a good API integration.

Cons

The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service).

The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences.

I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.

Pros

It integrates with our system and they are responsive on the Support team.

Cons

The costs are very high and our customers complain. Their information online is also often misleading.

Pros

Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.

Cons

It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.

Pros

This marketing and communications software has been easy to use and reliable.
Twilio is so accurate.

Cons

Twilio is flawless.
It makes SMS marketing efficient.

Pros

It was one of few options available for the purpose in Hungary.

Cons

We received some programmable wireless SIMs and Super SIMs for IoT devices from our IoT partner that were already set up in Twilio. When we received these saying they were Twilio products, these products have been migrated to Kore (a different company who acquired Twilio's IoT products) but most of the functions can still be handled through Twilio. Not all of them, and this isn't clear until you run into an issue you can't solve and try to contact support - that is when we were redirected to Kore. However, not all of the products are fully migrated, eg. the programmable wireless products are still only available in Twilio. So the user is stuck using at least 6-8 different sites just two handle these two products. Not well designed from a user perspective, not easy to use at all. It can get super technical very quickly. AI support can be tricky to get through if you're trying to create a ticket and get human attention.

Pros

Everything, but especially support and connectivity options.

Cons

There is nothing that I didn't like, product is close to perfect!

Pros

Great value for money and able to reach users all over the world with OTP messages. Easy to customise the message content and deploy instantly.

Cons

Was a little confusing on how to add multiple numbers for different territories.

Pros

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

Cons

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

Pros

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Cons

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Pros

good platform for mass SMS blasts to reach a wide audience

Cons

not a ton of support and working with carriers can be tricky

Pros

The software is easy to use and deploy, fair pricing

Cons

Level of customer service - our issue with the US carrier is being handled for more than 2 weeks with no success. And Twilio is based in the US.Use of AI in Customer support - no result, tons of disappointment.Kicking the ticket from one department to another knowing the importance of the matter for us and our customers.

Pros

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Cons

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Alternatives Considered

Reasons for Choosing Twilio

Switched From

Reasons for Switching to Twilio

Pros

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

Cons

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Pros

I like the ease of deployment of Twilio.
Twilio has been a great tool for SMS marketing and communications.

Cons

Twilio has reliable and simple to manage features.
Twilio does not have flaws.