--- description: Review of 8x8 Work Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 8x8 Work | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [8x8 Work](/software/390205/8x8-x-series) # 8x8 Work Canonical: https://www.softwareadvice.com.au/software/390205/8x8-x-series Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/390205/8x8-x-series?page=2) > Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows, and global coverage. > > Verdict: Rated **4.1/5** by 309 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 309 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Starting Price**: $24.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Calendar Management - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting ## Integrations (11 total) - Copper - Freshdesk - Gmail - Google Calendar - Google Chrome - HubSpot CRM - Microsoft Outlook - Microsoft Teams - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Related Categories - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [Online Meeting Software](https://www.softwareadvice.com.au/directory/852/online-meeting/software) ## Alternatives 1. [800.com](https://www.softwareadvice.com.au/software/120982/800-com) — 4.7/5 (361 reviews) 2. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (884 reviews) 3. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [RingEX](https://www.softwareadvice.com.au/software/173497/officeuk) — 4.2/5 (1205 reviews) 5. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) ## Reviews ### "8x8 review" — 5.0/5 > **Andrea** | *19 March 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. > > **Cons**: I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. > > Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. ----- ### "Positive Experience with 8x8" — 5.0/5 > **Branden** | *14 September 2024* | Packaging & Containers | Recommendation rating: 9.0/10 > > **Pros**: The ease of which to configure the system and users- It is so much easier to configure than a typical phone system- > > **Cons**: There are sometimes some connection problems if the internet is running slow- > > It has been a very positive experience with administration and also with most of the users- ----- ### "Very glitchy" — 1.0/5 > **Verified Reviewer** | *17 December 2019* | Media Production | Recommendation rating: 0.0/10 > > **Pros**: It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats. > > **Cons**: The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue. > > We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead. ----- ### "My 8x8 experience" — 4.0/5 > **Abdou** | *2 August 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use > > **Cons**: I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support > > Good experience so far. The system is easy to use and adding users takes just a few minutes to complete ----- ### "8x8 Overall Review" — 4.0/5 > **Laura** | *20 March 2024* | Architecture & Planning | Recommendation rating: 6.0/10 > > **Pros**: Interface - VoIP system. Implementation process. > > **Cons**: Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook. > > Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/390205/8x8-x-series?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/390205/8x8-x-series) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data