About TheraNest












TheraNest pricing
TheraNest does not have a free version but does offer a free trial. TheraNest paid version starts at USD 39.00/month.
Alternatives to TheraNest
TheraNest Reviews
Feature rating

- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Pros
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Cons
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Alternatives Considered
Zoom WorkplaceReasons for Switching to TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!Response from Therapy Brands
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Very good value for money
I very much like TheraNest. While there are glitches, for example, the 2FA isn't properly working yet, the tech support team responds fast and is motivated to figure things out and implement new features.
Pros
Price for value. Good features. Fairly intuitive. Good tech support.
Cons
Difficult to set up divorced parents for one child as system is not well set up to handle that; complicated. Document signing can be difficult when individual forms need signature by a client. Did not like the telehealth option as can only be used with clients, not prospects.
Reasons for Choosing TheraNest
TherapyZen is a terrible product. Slow, lacks automation and security issues.Reasons for Switching to TheraNest
Value for money. Great onboarding and customer support. Seemed fairly easy to use.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
For a lot of headaches use TheraNest
Do NOT use theranest unless you want major headaches, have extra time added to your plate just to use the software, have a year of and have a lot of money to waste. Their unnecessary upgrades they have decided to make makes working with theranest unbearable.
Pros
Ease of charting and making appointments. That part is typically ok - unless the system is down - which happens way more than it should.
Cons
Not sure where to begin! Theranest is an extremely complicated system and there is a big large learning curve for all users - even just clinicians that make appointments and chart. It is extremely cumbersome for billing and insurance work. Back buttons have to be used all the time - at least 3 times to update client insurance claims. Look at invoice, enter what the client owes, save. Back button - write off the money the insurance won't pay, save, back button, charge the client what they owe, back button, send the client a statement (their "automatic" receipts don't show what the date of service is). I really need someone else trained on the billing part of the system and I cannot even imagine the extra time I would have to take to train someone and the mistakes that would be made. There is way too much room for user mistakes when using the theranest billing system. I pay a lot extra for their billing portion to use their clearing house, yet I am consistently having to go to each payor's websites and figure out what is going on with various claims when the Era's come back to theranest - I should say "if" they come back to theranest. Today their ERA processing suddenly stopped working and now I get to spend hours and hours updating clients billing charts manually for the week! We have 6-7 clinicians and it already takes me 2 full working dates to reconcile accounts with theranest. when things are working "properly". They claim to be very proud of their billing system - as they have "added" features to make the billing process quicker- (which I found their "upgrade3" doesn't even pull the correct amount a client owes and it needs to be manually fixed anyway and I have to manually write off money insurance won't pay). Oh by the way - they upped their monthly fee because they added this "upgrade" that doesn't work. Their updates at times causes problems elsewhere in the system - which means something else like updating a chart for example or simply saving notes you have written stops working. God forbid you don't remember to save everything every 2 seconds or all will be lost. When adding a diagnosis to a clients charge - you have to save it 2x in two different areas or it doesn't save! Customer service is "available" but expect to wait for days before they reply back to you - usually asking questions you have already told them in your request for help email. When you send a message back reiterating what you already said - there is never a quick reply. So any problems with the software could literally take a week to fix. I actually got someone today on chat - which is the very first time in the 6 years this has ever happened - and then had to spend literally one hour chatting about our ERA issue today because he failed to explain anything in any clear way - only directed me to some form and because between each line of chat - it took 2 minutes for the message to even get to each other. (oh yeah, I forgot to mention that the system is super slow at times-not my computer - it happens to all of us). They are constantly changing things with the software that are an unnecessary waste and cause a lot of confusion and time for the user because all the sudden something is different. For example, for some reason only they know, they stopped allowing the same email to be used in different client accounts (we work with children). We see many sibling groups and use their parents email on their chart to send statements or reminders, etc. Now we can't use the same email. So again - extra time and money had to be spent for my office manager to call these families and ask for different emails. Parents like information to go to one email. Many parents weren't happy about this. Who checks 3 different emails everyday? Customer service's response was "We recommend you have the parents create emails for their children to access the data, and also should help them distinguish and filter data between their kids if they have multiple". Um, ok. Basically - they will not go back to allowing us to use one parent email for his or her kids. After years and years of headaches and so much extra work theranest adds, just to use the expensive software, that was the straw that broke the camels back. We are searching for a new system - stat. Have not done it before now because the thought of switching all clients over and the learning curve of a new system was too much. BUT - now we are done.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
TheraNest--Not the best, not the worse.
My overall experience with TheraNest is okay--it's a love-hate relationship. The forms are not as dynamic as they seem compared to other EHRs, and you cannot send client documents other than intake/consent forms. There is no option to separate child and parent profiles for consent--you have to either put the parent's email in the child's profile or provide paper consent forms to the parent. You cannot link parent-child relationships and customize client details to accommodate your practice.
Pros
The support team and support portal have been very helpful and timely.
Cons
TheraNest's "dynamic" forms are not as dynamic compared to other EHR for therapists. It takes so long to create the most basic form in TheraNest and you cannot duplicate questions. You cannot edit the client details tab to customize it to your practice nor can you send clients documents in TheraNest to sign or view outside of consent forms. I have used other EHRs at other practices, and TheraNest seems to have the least features and easability.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Great options overall and better pricing than other EHR systems.
Overall it has been great.
Pros
The cost and all of the features that are available.
Cons
I wish there were premade template library in the document section. It is a little wonky trying to create documents and then it is trial/error to get them to where you need which is very time consuming. I am still going through my documents and needing to change small things that I didn't catch. That is one feature that I do miss from Simple Practice- they had an amazing library of document templates, assessments (PCL5, health assessments, etc.,).
Alternatives Considered
TherapyNotes, LLC, Calendly, Qualifacts CareLogic, Kajabi, AdvancedMD EHR, Asana and MD ChartsReasons for Choosing TheraNest
The cost kept increasing and the billing as I wouldn't get paid for 2-3 days after seeing a client.Switched From
SimplePracticeReasons for Switching to TheraNest
There were many other products that I evaluated, and they were either missing telehealth or were incredibly expensive. Some had wonderful features but all in all, price is important and ease of access.Related categories
- Mac EMR and Medical Billing Software
- Mental Health EHR Software
- Patient Portal Software
- Web-based Medical Billing Software
- Medical Software
- Practice Analytics Software
- Patient Case Management Software
- Telemedicine Software
- Electronic Medical Records Software
- Community and Federally Qualified Health Centre Software