About TheraNest
TheraNest pricing
TheraNest does not have a free version but does offer a free trial. TheraNest paid version starts at USD 39.00/month.
Alternatives to TheraNest
TheraNest Reviews
Feature rating
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Pros
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Cons
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Alternatives Considered
Zoom WorkplaceReasons for Switching to TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!Response from Therapy Brands
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Theranest lies about their customer service
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.
The decision to cut me out was born of my holding them to their word about live customer service.
I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.
I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.
THEY ARE POISON. Stay away from them.
Pros
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.
They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.
The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.
They will call you back when it's convenient for them to do so - and that's never when I need an answer.
I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.
My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Cons
Simply put, they lie about their live customer service.
Their training videos are convoluted, not well-produced and hard to follow in terms of content.
I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!
This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Alternatives Considered
TherapyNotes, LLCReasons for Choosing TheraNest
Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.Reasons for Switching to TheraNest
I chose them because they said they had live customer service available. This turned out to not be true.Response from Therapy Brands
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
LCPC Review
Overall, it was good experience and it was serviceable for smaller practice; if not for expanding services, we would have stayed with TheraNest
Pros
TheraNest is very simplistic and easy to use for a small practice
Cons
TheraNest is unable to handle multilevel practices that require collaboration between various levels of providers (more specifically therapist and bachelor's level caseworkers)
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great practice management software with excellent support team
TheraNest's telehealth video chat platform really saved my practice when we had to move our sessions online during the CoVID 19 pandemic. My counselors didn't miss a beat switching to telehealth because TheraNest was already ready for us to make the switch. TheraNest already had the system ready for us.
And it was super easy to use! All our clients had to do was click a link and follow two prompts. That's it! Most everyone got it right away.
To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.
Pros
TheraNest is really easy to use and takes care of everything my practice requires. TheraNest is truly a one-stop shop. I really like how TheraNest handles the credit card processing, scheduling, and reminders. And it's reasonably priced.
TheraNest also has an excellent support staff. I can't underscore that enough. TheraNest has an excellent support staff. There are detailed, step-by-step instructions for everything in, on, and about TheraNest, but if I need to speak with an actual human all I have to do is start a live chat by hitting the icon at the bottom of the screen.
TheraNest also listens to its customers. It's constantly improving the website to make it more user friendly. It's been impressive to see how TheraNest has grown and improved every month since my practice signed up with it over 6 years ago.
Cons
I don't really have any complaints about TheraNest.
Alternatives Considered
Therasoft OnlineReasons for Switching to TheraNest
TheraNest was more cost effective and had a simpler design. We used TheraSoft at our old practice and I'm glad we didn't go with it at our new practice. The customer support team as well as the flexibility to make changes and improvements make TheraNest a superior product.Response from Therapy Brands
Nick we are extremely grateful to have such loyal customers like you. Thank you for the raving review! We look forward to continuing to serve you for many years to come!
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Superb Software
I can't imagine using any other EHR for our practice, and I have used at least three others before. The customer support team alone makes this service worth it, but the ease of use and workflow is so appreciated and truly makes my day to day tasks so much more efficient.
Pros
Theranest offers a very easy to use EHR, making it incredibly efficient to manage and bill for our practice of 350+ clients. The K-Base, though an often underused resource, is filled with all kinds of wonderful how-to articles and videos, the flow of use for scheduling, billing, taking notes, etc is sharp and efficient, and the support team is one of the best I have ever used in any professional and personal capacity.
Cons
Any process or service within this program that I did not enjoy was relayed to the support staff, and quite often they are working hard to hear their customers feedback and make appropriate changes to help improve their users experience. My biggest complaint from the beginning was the lack of ability to filter clients strictly based on their insurance carrier, but that has been in the works as an improvement for a little while and is in the pipeline to come through so I have no complaints!
Response from Therapy Brands
Sarah thank you so much for the glowing review! It's customers like you that make us better. Thank you for your support and loyalty to TheraNest!
Related categories
- Mac EMR and Medical Billing Software
- Mental Health EHR Software
- Patient Portal Software
- Web-based Medical Billing Software
- Medical Software
- Practice Analytics Software
- Patient Case Management Software
- Telemedicine Software
- Electronic Medical Records Software
- Community and Federally Qualified Health Centre Software