About TheraNest

TheraNest is an HIPAA compliant web-based mental health solution used by solo practitioners, large mental health practices, and nonprofit organizations. The solution is suited for therapists, psychologists, psychiatrists, and social workers. TheraNest offers electronic medical records (EMR) software with a mobile app for Android and iOS. The solution also includes a client portal, patient scheduling, DSM/ICD codes, progress notes, treatment plans, and discharge notes. Users can review and cosign notes and build custom forms. TheraNest’s billing features include insurance claims, credit card services, and batch invoices. Users can generate reports, including payroll, staff billing, and invoice reports. Unlimited document storage and unlimited support are included. TheraNest’s client portal - TheraBook, allows clients to schedule appointments, complete demographic information, enter insurance information and submit intake forms from within their own secure accounts. Everything entered in the client portal will sync to clients’ accounts in TheraNest. The system also includes voice, text and email reminders for patients.
TheraNest Software - Automated Billing
TheraNest Software - Unlimited Therapy Note Templates
TheraNest Software - Full-Featured Calendar
TheraNest Software - Diagnostic Codes
TheraNest Software - Intuitive Interface
TheraNest Software - Detailed Client Records
TheraNest video
TheraNest Software - Automated Billing - thumbnail
TheraNest Software - Unlimited Therapy Note Templates - thumbnail
TheraNest Software - Full-Featured Calendar - thumbnail
TheraNest Software - Diagnostic Codes - thumbnail
TheraNest Software - Intuitive Interface - thumbnail

TheraNest pricing

TheraNest does not have a free version but does offer a free trial. TheraNest paid version starts at USD 39.00/month.

Starting Price:
USD 39.00/month
Free Version:
No
Free trial:
Yes

Alternatives to TheraNest

TheraNest Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.3
Customer Support
4.5
5 reviews of 926 View all reviews
Gary
Gary
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2018

All In with TheraNest

Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company.

TheraNest addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually).

I previewed the ERA and it looks like it will efficiently apply payments to billed services.

I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers.

Pros

Imported years of data from another system into TheraNest with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition.

TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest.

Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks.

The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary.

I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest.

Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018.

Cons

The fees were initially off putting. But after becoming familiar with TheraNest, I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment.

There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair.

Response from Therapy Brands

Thank you for the glowing review!! We are so happy to hear you and your team are enjoying TheraNest!

Replied 18/12/2018
Amy
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 05/08/2020

Recent Failures

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.

Pros

I have used Theranest since it was a new company. In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials. They offer a wide variety of services.

Cons

I liked most things up until this year. Their customer service has been spotty this year and I was giving a little grace due to COVID but have learned that they were bought by another company in Feb of this year and that has brought about the change. Their telehealth option has been reasonably priced and has worked fairly well with the occasional glitches- it could use some improvements but 8/4/20 they sent an email stating that they are raising the telehealth fees for anyone seeing more than 30 clients a month by about 400% and raising their already high credit card rates fairly significantly. In an email I was basically told by their customer service rep that my business wasn’t that important to them.

Alternatives Considered

CounSol.com

Reasons for Switching to TheraNest

The quality of the product at the time. The interface was superior at the time.
Erica
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
2

2
Reviewed on 12/10/2019

Not made for larger organizations with multiple locations

Overall I was very disappointed and felt like I paid for a glorified calendar. They charge by client load, but clients do not just come and go. You have to wait for billing and payments, therefore I had to up my subscription twice in 6 months to keep making room. Again, I think this system would be great for a small therapy practice that has one location and keeps it all simple. It ended up costing our business 200,000 in receivables, an additional 40 hours of labor plus monthly charges for using a system that doesn’t work. Lesson learned. We switched to Kareo.

Pros

My staff and I would unanimously agree that the calendar is amazing. I loved the ease of use, the color coding and the emails the system sends when appointments are booked. Although the repeat function was awful. We would delete appointments for the future, wouldn’t see any for the future and the client would show back up again.

Cons

The billing, after being with them 6 months still never worked. Our office has central scheduling and multiple tax id’s. We were told they were capable of handling our size company. Our billing never went out properly and we never got a single EOB back through the system. When I confronted them about it, I was told at least my Blue Cross would be manually uploaded for us weekly and they would make it a high priority to figure out why those were not posting. I was told this the beginning of August. They uploaded those EOB’s once for us and the issue never got resolved.
You also cannot call and reach customer service. The customer service is all through chat and they have very limited office hours.
The reports are great for a small company but very limited for larger practices like ours.
Luckily we held on to compulink during this time and sent all our billing out through them.

Alternatives Considered

Tebra

Reasons for Choosing TheraNest

Because we need a system made for mental health.

Reasons for Switching to TheraNest

Because I thought it wills be better for what we do. I was wrong. It’s 6 months later and we have signed with Kareo.

Response from Therapy Brands

We appreciate all customer feedback, thank you for sharing your experience. We are sorry for any misunderstanding Erica, you do not need to wait for payments to archive clients. You can archive and unarchive at anytime not just at the point of a discharge. This allows practice owners to be in control of their own subscription payments!

We also do offer phone support in addition to chat and email support. Our phone number is 1-800-867-7405 if you'd like to reach out and speak to one of our wonderful customer support folks you most certainly can! Sometimes hopping on a phone call to troubleshoot any unique insurance billing cases can provide the best results.

We wish you the best of luck in your future endeavors!

Replied 15/11/2019
Toy
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2019

A MUST HAVE!!

This software saves me so much administrative time! Using TheraNest, I also save by not having to hire a billing company! Billing is a matter of a few clicks! It is truly a MUST HAVE for private practice! The customer service and technical help are prompt, friendly and professional! It was easy to set up and get started using. The help database is amazing (videos and articles). I have referred three others because I am so impressed and enjoy using TheraNest! I researched and trialed others, and I am 100% happy with my decision to use TheraNest! Time saving TheraNest helps me get rest!!!

Pros

Easy to learn and use!
Super user friendly and intuitive!
Great value!
Telehealth option with interactive worksheet feature!!!
Has mobile app version.
Calendar syncs with google calendar.
Processing payments is a breeze!
Forms and client portal save time and paper!
Billing is quick and easy--few clicks and done!
Reports are nice business management feature!
Client reminders and self-scheduling options!
Customer service is TOP NOTCH!
Progress notes and treat

Cons

Honestly, I cannot think of any cons. I have nothing negative to say about TheraNest!

Reasons for Switching to TheraNest

Price Features Interface User friendly Intuitive

Response from Therapy Brands

Thank you so much for these wonderful words! We love to hear that you are enjoying TheraNest and referring us to your colleagues.

Replied 30/01/2020
Christina
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2022

Best EHR/PMS for the money

I had never used an EHR/PMS in the past. (The company we left was still using paper files.) I can't believe how much easier it is to keep up with my paperwork. I am more organized and efficient. Thank you TheraNest!

Pros

When my business partner and I decided to go into private practice together in 2016 we looked at many different EHR/PMS software brands. I read reviews and did trials of the top 3. TheraNest was by far the most comprehensive, cost conscious, and easiest to use. They are always working on improving and expanding the functions and listen to customer feedback. I occasionally look at others to compare again, but TheraNest continues to be the best!

Cons

I wish it kept track of when I create and send invoices to clients. I have to download and save them in my files, so I can keep tack of when and if they were sent.

Alternatives Considered

TherapyNotes, LLC, SimplePractice and Therasoft Online

Reasons for Switching to TheraNest

TheraNest was by far the most comprehensive, cost conscious, and easiest to use. It meets my practice needs.

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