--- description: Review of Zenvia Customer Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zenvia Customer Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Zenvia Customer Cloud](/software/390410/zenvia-conversion) # Zenvia Customer Cloud Canonical: https://www.softwareadvice.com.au/software/390410/zenvia-conversion Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/390410/zenvia-conversion?page=2) > Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service. With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams. The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results. Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction. Benefits: - End-to-end multichannel communication - Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS - Fast and seamless experience - Efficient customer journey - Data monitoring and analytics > > Verdict: Rated **4.1/5** by 359 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 359 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zenvia - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Other (Free version available) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United States ## Features - AI/Machine Learning - API - Appointment Scheduling - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Communication Management - Customizable Templates - File Sharing - For Sales Teams/Organizations - Group Messaging - Human Handover - Inbox Management - Interaction Tracking - Lead Distribution - Lead Management - Lead Qualification - Live Chat ## Integrations (6 total) - Messenger - Meta for Business - PayPal - Salesforce Platform - Shopify - Zapier ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Related Categories - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Sales Force Automation Software](https://www.softwareadvice.com.au/directory/254/sales-force-automation/software) ## Alternatives 1. 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For example the visualization for adm is more similar to whats. > > They are on the right track, but they still need to improve. ----- ### "Great CRM & Chat Software" — 5.0/5 > **Ivan** | *27 August 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp\! > > **Cons**: It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions. > > It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our contacts and prospects. As I mentioned previously, for us the main problem that we were able to solve was the formalization of our communication process through WhatsApp with our contacts and prospects. ----- ### "You are on time to change" — 1.0/5 > **Florencia** | *15 April 2020* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The idea is good. > > **Cons**: That always has trouble > > Not practical, not usefull. You are an organization very desorganization. ----- ### "It makes your sales team go faster" — 5.0/5 > **Gonzalo** | *27 April 2020* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system. It really makes you go fast with your follow ups and new contacts > > **Cons**: The reports are not good enough since they're very structured and apparently from a 3rd party service > > It has been a good experience overall. We manage a lot of client's request per day, and made us more efficient in brief time. ----- ### "The worst part: Searching contacts and Contacting Sirena's Support Team" — 5.0/5 > **Verified Reviewer** | *28 October 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us > > **Cons**: As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect. Also, the Support Team has not been helpful, and your Support Bot just doesn't work. > > Good. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.com.au/software/390410/zenvia-conversion?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/390410/zenvia-conversion) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data