--- description: Review of 8x8 Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: 8x8 Contact Center | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1714/business-phone-service/software) > [8x8 Contact Center](/software/391471/8x8-contact-center) # 8x8 Contact Center Canonical: https://www.softwareadvice.com.au/software/391471/8x8-contact-center Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/391471/8x8-contact-center?page=2) > 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 8x8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Speak with an expert for the best pricing. Custom plans available based on team size and needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Customer History ## Integrations (7 total) - HubSpot CRM - Microsoft Teams - NetSuite - Salesforce Platform - ServiceNow - Slack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) ## Related Categories - [Business Phone Systems](https://www.softwareadvice.com.au/directory/1714/business-phone-service/software) - [Predictive Dialer Software](https://www.softwareadvice.com.au/directory/1758/predictive-dialer/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Alternatives 1. 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[HoduCC](https://www.softwareadvice.com.au/software/95921/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "8X8 REVIEW" — 3.0/5 > **CHERI** | *5 May 2020* | Insurance | Recommendation rating: 4.0/10 > > **Pros**: I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. > > **Cons**: I have had several issues with this software that after multiple contacts with customer support have still not been resolved. > > Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. ----- ### "8x8 Contact Center is a wise choice" — 4.0/5 > **Fabiano** | *9 February 2024* | Wholesale | Recommendation rating: 9.0/10 > > **Pros**: We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer > > **Cons**: Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great\! > > So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time. ----- ### "Have USed For a Long Time" — 3.0/5 > **Bob** | *31 January 2024* | Higher Education | Recommendation rating: 2.0/10 > > **Pros**: Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty. > > **Cons**: The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD. ----- ### "Reliable Platform for your OTP Deliverability & IVR\!" — 5.0/5 > **Amit** | *3 March 2022* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active \& supportive customer success team\! > > **Cons**: The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself \& your team updated on the outages > > I would rate 8X8 7/10. It's a good \& reliable platform with a wide range of offerings in a single roof. ----- ### "Ease into 8x8" — 5.0/5 > **Barbara** | *26 January 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like that 8x8 is easy to use and set up. > > **Cons**: A few times calls have come through to your phone although you are on the phone. > > I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/391471/8x8-contact-center?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/391471/8x8-contact-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data