Supercharge your sales process with Sales Hub, a powerful and easy-to-use sales CRM that includes sales engagement...
Learn more
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Zoho CRM
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.
Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.
Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Zoho CRM pricing
Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at USD 14.00/month.
Starting Price:
USD 14.00/month
See pricing details
Free Version:
Yes
Free trial:
Alternatives to Zoho CRM
With Salesforce Starter, find more leads, win more deals, and keep customers happy with out-of-the-box tools built into...
Learn more
Freshsales is a salesforce automation solution that enables businesses of all sizes to streamline lead management,...
Learn more
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools,...
Learn more
NetSuite is a cloud-based business management suite that incorporates ERP, financial management, CRM, and eCommerce...
Learn more
ClickUp is a cloud-based collaboration and project management tool suitable for businesses of all sizes and industries....
Learn more
Zoho CRM Reviews
Feature rating
5 reviews of 6,887
View all reviews
Mohamed
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/10/2024
A Flexible, Powerful Tool for Streamlined Healthcare Operations
Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended!
Pros
The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration.
Cons
The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable.
Tom
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 02/12/2024
Zoho CRM is an excellent CRM choice
I have used Zoho CRM for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it.
Pros
Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features.
Cons
Would like better reporting features with more flexibility. Otherwise an amazing product.
Orla
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 31/10/2024
Flexible and Powerful CRM with Room for Smoother Usability
Zoho CRM offers a comprehensive and flexible platform with powerful customization options. However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience.
Pros
It's easy to customize and quite affordable. Their integrations are quite good also
Cons
Their customer support isn't always great and is limited and takes some time to learn
Alternatives Considered
HubSpot CRMReasons for Switching to Zoho CRM
It was more affordable than the other tools out there
Michael
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 08/10/2024
Zoho CRM is the way to Go.
There were a few kinks that needed to be worked out but overall the support to work them out was great and timely. I personally wouldn't work with any other at this point.
Pros
First, it's ease of use and the ability to customize it to your needs and what you sell. The integration of other products is really great too. It's responsive and keeps all your info for a client in one place. The automated features is wonderful too.
Cons
Least is the set up. It does take time, trial and error, and a few kinks along the way. However, that being said, support was always there to fix and responsive, and with a program this sophisticated it is expected to have some issues. Overall, any issues were minor.
Reasons for Choosing Zoho CRM
I couldn't customize, had way too many bugs, didn't power dial the way I wanted, didn't track and put contacts and leads in a very manageable way. Lacked ability to import info easily if at all. Glitchy.Switched From
SymmetryReasons for Switching to Zoho CRM
Total cost vs features, ease of use, and customization ability.
Ben
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 24/10/2024
Great balence between easy to use and customizable
Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes.
Pros
One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows.
Cons
The support is not always great, sometimes it can take a while to get back a response that is worth while.
