--- description: Review of Zoho CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Zoho CRM](/software/392464/zoho-crm) # Zoho CRM Canonical: https://www.softwareadvice.com.au/software/392464/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.softwareadvice.com.au/software/392464/zoho-crm?page=2) > Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures. > > Verdict: Rated **4.3/5** by 6982 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6982 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.softwareadvice.com.au/directory/153/homebuilder-crm-software/software) ## Related Categories - [Nonprofit CRM Software](https://www.softwareadvice.com.au/directory/4788/nonprofit-crm-software/software) - [AI Sales Assistant Software](https://www.softwareadvice.com.au/directory/4614/ai-sales-assistant/software) - [Real Estate CRM Software](https://www.softwareadvice.com.au/directory/338/real-estate-crm/software) - [Healthcare CRM Software](https://www.softwareadvice.com.au/directory/393/healthcare-crm/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18790 reviews) 2. [HubSpot CRM](https://www.softwareadvice.com.au/software/1854/hubspot) — 4.5/5 (4470 reviews) 3. [HubSpot Sales Hub](https://www.softwareadvice.com.au/software/21946/hubspot-sales-hub) — 4.5/5 (502 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.com.au/software/392397/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 5. [Kylas Sales CRM](https://www.softwareadvice.com.au/software/216694/kylas) — 4.8/5 (607 reviews) ## Reviews ### "Still not loving it" — 2.0/5 > **Ellie** | *29 May 2026* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: Not much\! I find it a difficult to use platform that lacks basic features and makes it hard to do the things I need. > > **Cons**: The automated email workflows is still my least favorite feature, and it's core to what I need for a CRM. > > I still much prefer Hubspot as a CRM, and I've also experimented with other email tools that blow Zoho out of the water. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Cons**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Reliable CRM for Sales and Lead Management" — 5.0/5 > **Himaanshu** | *27 May 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Zoho CRM is easy to manage and helps organize leads, follow-ups, and customer communication in one place. The automation and customization options are very useful for daily sales activities. > > **Cons**: A few features take time to understand in the beginning, and the interface can feel slightly crowded when using multiple modules. > > Overall, the experience has been positive. Zoho CRM helps manage sales activities more efficiently and improves lead tracking and team coordination. It is a good solution for growing businesses looking for a flexible CRM platform. ----- ### "Weak Customer Support and After Sales Support" — 1.0/5 > **Philip** | *15 April 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Great features and a good range of interconnected products. This should be great and everyone should sign up but... > > **Cons**: Appalling lack of customer service. Impossible to get a timely or logical response to an obvious problem caused by Zoho. > > I've open multiple tickets over 5 days and got just 1 canned illogical generic response. The customer support is pathetic and non-existence. I've got an IT degree and provided all the info and background to resolve the situation. Zohio is cheap, but don't do it as you're on your own if there is an issue and you just can't get a resolution to even obvious and simple problems. ----- ### "A powerful CRM futures with unbeatable value for money" — 4.0/5 > **Cristin** | *29 June 2026* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The best part about Zoho CRM is it's incredible value for money and customization options. It offers powerful pipeline management and automated workflow at a fraction of the cost of its major competitors. The platform makes tracking sales leads simple and highly effective > > **Cons**: What I like least about the initial learning curve can be steep because the interface has so many deep minis. Additionally, The standard customer support can sometimes be slow to resolve complex technical setup issues > > My overall experience has been highly positive. It's a robust, budget-friendly CRM that perfectly streamlines lead tracking and sales automation. Despite a slight learning curve in slower support response, it remains an excellent tool for growing businesses ----- Page: 1 / 281\ Next: [Next page](https://www.softwareadvice.com.au/software/392464/zoho-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/392464/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data