QuickBooks Online

Pros

The thing I liked most about QuickBooks Online was the ability to quick report an item and see past purchase orders, sales orders, bills and invoices.

Cons

The thing I liked least about Quickbooks Online was the inability to search items through quotes. It makes it difficult to view how many times an item has been quoted.

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Pros

I liked the reports and reporting features.

Cons

My experience with QuickBooks has been nothing short of a nightmare. I encountered an issue with the payroll setup due to an error on QuickBooks' side, and their support team advised me to cancel the setup. I was explicitly assured by their support representative that canceling the process would not result in any additional credit checks.
However, to my shock and dismay, I discovered multiple hard credit checks on my credit report after following their advice. When I confronted QuickBooks support about this, they informed me that each direct deposit application triggers a credit check and that these checks are irreversible. This is a complete contradiction to the information I was initially given, where I was assured there would be no further checks. Furthermore, I was informed that our payroll threshold should have exempted us from any credit checks in the first place.
The support representatives have proven to be utterly incompetent, providing misleading and incorrect information. Their failure to resolve this issue or even acknowledge their mistake is deeply concerning. It's clear that QuickBooks has no regard for the impact their actions have on their customers' credit ratings and overall financial health.
Despite reaching out multiple times, their response has been dismissive and unhelpful. They merely reiterated their policies without taking any responsibility for the misinformation provided by their own support team. This lack of accountability and transparency is unacceptable for a company handling sensitive financial data.
I strongly advise anyone considering QuickBooks to think twice. Their deceptive practices and inadequate support have caused significant damage to my credit score, and their refusal to rectify the situation speaks volumes about their customer service standards. If QuickBooks does not take immediate and appropriate action to resolve this matter, I will escalate this issue to the credit bureaus, the Better Business Bureau, and any other relevant authorities to ensure they are held accountable for their actions.
Save yourself the trouble and look for a more reliable and customer-focused alternative to QuickBooks. This experience has been a clear indicator of their lack of professionalism and respect for their customers.

Pros

Intrigued with how the platform has a clean and well organized interface.

The customer support team is always responsive and user-friendly incase of hitches

I love how the in-built have been designed to work together to provide smooth operation of tasks.

QuickBooks is price friendly based on how well it delivers.

Cons

I have no issues with QuickBooks at the moment reason being is that there are weekly updates to features and once a problem is addressed, they are usually keen to ensure that it does not occur again.

Pros

I like the versatility the product offers.

Cons

It can be somewhat cumbersome to navigate. Some screens take you back to the beginning where some screens don't take you anywhere. Some topics aren't titled the way you think they would be so you tend to try to hunt something down. Some titles don't function they way you'd think. We also had a function set up and now after some updates that QB did, it doesn't function the same and is challenging. The update messed with hours of set up and production.