--- description: Review of Serraview Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Serraview | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [IWMS Software](/directory/4752/iwms-software/software) > [Serraview](/software/393743/serraview) # Serraview Canonical: https://www.softwareadvice.com.au/software/393743/serraview Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/393743/serraview?page=2) > Serraview is a cloud-based facilities management solution for managing the workspace of organizations of different sizes and is offered in stand-alone modules. The Space Planning module features a graphical point-and-click interface with drag-and-drop editing to optimize space planning. Users can also generate "what if" scenarios to configure the available resource allocations based on space’s occupancy, helping to cut down on planning time. The Relocation Management module assists in the process of managing workflow during a move. Automated communications keep employees up to date during a transition. The relocation feature also keeps track of employee parking, locker, and storage allocations. The Smart Office Environments module features real-time occupancy tracking such as building access data, employee computer presence, and Wi-Fi networks, and can assist in creating working layouts to optimize space. Serraview can be implemented by organizations in multiple industries. Support is provided via phone and email. > > Verdict: Rated **4.4/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Eptura - **Location**: Salt Lake City, US ## Commercial Context - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Room Booking - Space Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [IWMS Software](https://www.softwareadvice.com.au/directory/4752/iwms-software/software) ## Related Categories - [IWMS Software](https://www.softwareadvice.com.au/directory/4752/iwms-software/software) - [Space Management Software](https://www.softwareadvice.com.au/directory/4723/space-management/software) - [Integrated Workplace Management Software](https://www.softwareadvice.com.au/directory/541/iwms/software) - [Facility Management Software](https://www.softwareadvice.com.au/directory/4310/cafm/software) - [Room Scheduling Software](https://www.softwareadvice.com.au/directory/3263/room-scheduling/software) ## Alternatives 1. [OfficeSpace](https://www.softwareadvice.com.au/software/2196/officespace) — 4.8/5 (56 reviews) 2. [Wisp](https://www.softwareadvice.com.au/software/181705/wisp) — 4.9/5 (19 reviews) 3. [YAROOMS](https://www.softwareadvice.com.au/software/360674/yarooms) — 4.6/5 (102 reviews) 4. [Geomap FMS](https://www.softwareadvice.com.au/software/105834/geomap-fms) — 4.8/5 (20 reviews) 5. [Skedda](https://www.softwareadvice.com.au/software/55414/skedda) — 4.8/5 (226 reviews) ## Reviews ### "Aurizon Holdings Serraview Review" — 4.0/5 > **Brendan** | *6 June 2025* | Package/Freight Delivery | Recommendation rating: 7.0/10 > > **Pros**: Ease of use, look and feel. Does what we need it to do. Visual locator of personnel, calendar integration and ability to reserve/book rooms. > > **Cons**: Wireup \& setup config is very manual \& laborious \& support somewhat lacking (has taken us a long time to resolve relatively simple login problem). No WiFi support (in our environment) > > I can only comment on the version that we are running which is at least 7 years old, but overall we find it to be a very useful tool to track employee location and room availability ----- ### "Engage Review" — 4.0/5 > **Adycar** | *27 December 2024* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The ability of customization based on our evolving work model. It allowed us to configure the buildings in different ways based on our operation model. > > **Cons**: The booking tool is an add-on and cannot be purchased separately from the other features. > > Their customer service was excellent and the product is great too. I recommend them to anyone looking for a quality product on space/capacity planning and excellent service. ----- ### "Space Management tool - could be better" — 3.0/5 > **karen** | *5 August 2022* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: Some reporting features are useful. Creation of spaces, teams, neighbourhoods has remained the same in the upgraded version. Support team are quick and helpful when problems are experienced. > > **Cons**: Very frustrating when Serraview 'decides' that an existing report or feature is no longer required and relevant and disables without consultation with customers who utilise it. This should be evident from the number of votes and comments applied to their 'suggest an improvement' forum. Implementation of requested enhancement, many that existed pre-upgrade, is slow. Normally enhancing a system should create new features, not remove the existing ones to the detriment of the system e.g. undo button, eraser, plotting tools for measuring, no longer able to archive duplicated users. Serraview live can be very hit and miss. You can record a 'work from home' status against a person, but it is not captured in any included reporting. Given what has been experienced world wide in the past 2 years, this feature should be automatically included with existing reporting. You should need to ask for reporting to be 'created' to utilise this feature. > > Hopefully, Serraview will deliver on it's promised feature to incorporate / caputure staff entry and exit data which will assist with determining space utilisation within a building. While Serraview will promise new features and update / enhance existing ones, they will not always deliver on these promises. They will ususally incur a greater cost and given that it is a very 'space specific' software package, failure to make this package the one of choice with it's customers, new and upcoming software packages will probably find it easy to lure Serraview customers away if they can demonstrate better features. ----- ### "DTE Review" — 5.0/5 > **David** | *5 December 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Provides lots of great tools like reporting. The drawings are also used in the reservation system which is helpful for wayfinding. > > **Cons**: It does take some training and skill to be able to upload drawings into the system and make the system work for what is needed. > > \[sensitive content hidden\] has been great to work with and is very responsive. Excellent Customer Success Manager and representative of Serraview. ----- ### "Serraview Review" — 5.0/5 > **Noorida** | *25 August 2023* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: - product is easy to use and UX is good- getting data through Direct Connect/Snowflake is great > > **Cons**: - customer support can be slow in some instances e.g. I have sent through wifi access points bssid's and locations on a floorplan (screenshots) for 8 sites (due to wifi upgrade) on 1st Aug but this task is still outstanding (25th Aug). I reached out weekly through Eptura Customer Hub but did not get any response until I personally reached out to our Customer Success Manager. Further, no estimate completion date was provided :(- only 5 team members can see each other's tickets in Eptura Customer Hub. Why can't it be all the team members? The previous Serraview ticket system is much better than the current Eptura ticket system. - attendance figures in Serraview VBS dashboard is severely under reported. Although we have our own dashboard and attendance analysis, this figure should not be as low given Serraview has badge and SV Live data. > > Overall, I am very satisfied with Serraview. The modules looks good and the data we derive from Serraview is great too. When we have capacity, I would like to explore integrating sensor data to Serraview. However, Serraview/Eptura needs to work on uploading wifi access points quicker as we are now missing wifi data for these sites with wifi upgrades. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/393743/serraview?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/393743/serraview) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data