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About Zoho Desk
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.
Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.
Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.
The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.
Zoho Desk pricing
Zoho Desk does not have a free version but does offer a free trial. Zoho Desk paid version starts at USD 14.00/month.
Starting Price:
USD 14.00/month
See pricing details
Free Version:
No
Free trial:
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Zoho Desk Reviews
Feature rating
5 reviews of 2,192
View all reviews
Kaylie
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 03/01/2025
Efficient collaboration software.
Our clinics have grown a lot and we have significantly increased the number of employees and professionals working with us, for this and other reasons of administrative streamlining we decided to implement Zoho Desk, which with its features allowed us to facilitate collaboration between employees.
We created a ticketing system that allowed us to prioritize employee requests and reduce response time.
We created an employee portal where they can find frequently asked questions and report problems.
Pros
It is a necessary tool to facilitate excellent synchronization and communication between employees.
It has a well-designed interface that is pleasing to the eye.
It allows you to keep track of the problems that arise in each department of the company and respond more effectively.
Cons
It is an efficient product and so far we have not had any major problems.
Autumn
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 09/12/2024
10/10 RECOMMEND!!!
Zoho has been a game changer for our business! It is so easy to use, keeps great track of customers and is really everything we need!
Pros
I love the ease of use! You can use the app on your desktop or your web browser! The reports are easy to set up and read!
Cons
I really have nothing bad to say about Zoho! It is so easy to use!!
Nikita
- Industry: Machinery
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
3
Reviewed on 20/06/2024
Mediocre Communication Management System
Pros
It has all the basic features that are requested.
Cons
It is not customizable to be used simultaneously in several languages and markets. Especially if one agent covers many markets.
Aniruddha
- Industry: Mechanical or Industrial Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 09/10/2024
Helpdesk Resolution with Utmost Productivity
In conclusion, the software has really helped us move from a manual approach towards single click ticketing system which has improved our internal processes efficiently with an agile mindset.
Pros
I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers. It really gives the customer a hassle-free experience of following up by just providing them complete visibility to their ticket status with real time communication options.
Cons
The only thing I would say to dislike is limited options to notify help desk teams with status on tickets and also not much of customization.
Samuel
- Industry: Broadcast Media
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/12/2024
Fostering Seamless Customer Service and Support with Zoho Desk.
Pros
It is simple to communicate and engage with customers across multiple communication channels with Zoho Desk. It enhances faster customer issues resolution. It provides 24/7/365 customer support.
Cons
My experience with Zoho Desk is great hence I lack anything to dislike.
