ClinicSense

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About ClinicSense

ClinicSense is a practice management software designed to help health and wellness providers with online scheduling, appointment reminders and payment processing. The platform offers a point-and-click functionality, which enables administrators to create SOAP notes using built-in templates and short codes. Managers can automatically share customizable pre-screening and intake forms with clients to collect customer details. ClinicSense allows teams to collect online payments, generate invoices and email receipts to patients. Additionally, supervisors can gain insights into account receivables, client retention rates and sales tax collected on a unified interface. ClinicSense lets businesses integrate the system with several third-party applications including Square and Stripe. Pricing is based on monthly subscriptions and support is extended via email, phone, contact form and other online measures.
ClinicSense Software - Award-winning, and used by over 7,000 massage therapists, physical therapists, and wellness practitioners, ClinicSense offers everything you need in one place to run and grow your business.
ClinicSense Software - Customizable SOAP note templates allow you to chart your way. Design your perfect templates for your modalities, then choose between taking point + click, draw-on, or typed notes.
ClinicSense Software - Make it easy for your new and existing patients to book and pay online. You can even take bookings from social media! Automate email and SMS appointment reminders, and our No-Show Guard helps protect against cancellations and no-shows.
ClinicSense Software - Have the option to request clients pay when they make their appointment, or set up automated invoicing. You can also run year-end business reports to track your success.
ClinicSense Software - ClinicSense offers HIPAA and PIPEDA-compliant customizable intake and consent forms.  You can also e-mail forms for signatures to increase compliance, organization, and convenience.
ClinicSense video
ClinicSense Software - Award-winning, and used by over 7,000 massage therapists, physical therapists, and wellness practitioners, ClinicSense offers everything you need in one place to run and grow your business. - thumbnail
ClinicSense Software - Customizable SOAP note templates allow you to chart your way. Design your perfect templates for your modalities, then choose between taking point + click, draw-on, or typed notes. - thumbnail
ClinicSense Software - Make it easy for your new and existing patients to book and pay online. You can even take bookings from social media! Automate email and SMS appointment reminders, and our No-Show Guard helps protect against cancellations and no-shows. - thumbnail
ClinicSense Software - Have the option to request clients pay when they make their appointment, or set up automated invoicing. You can also run year-end business reports to track your success. - thumbnail
ClinicSense Software - ClinicSense offers HIPAA and PIPEDA-compliant customizable intake and consent forms.  You can also e-mail forms for signatures to increase compliance, organization, and convenience. - thumbnail

ClinicSense pricing

ClinicSense does not have a free version but does offer a free trial. ClinicSense paid version starts at USD 69.00/month.

Starting Price:
USD 69.00/month
Free Version:
No
Free trial:
Yes

Alternatives to ClinicSense

Scedule

0
Scedule is a cloud-based scheduling solution designed to help small to large businesses organize meetings as per date...

ClinicSense Reviews

Feature rating

Value for Money
4.8
Functionality
4.6
Ease of Use
4.9
Customer Support
4.9
5 reviews of 559 View all reviews
Linda
Linda
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/01/2025

Intuitive Software that is HIPAA Compliant

I've used and recommended ClinicSense for about 7 years at this point and overall I couldn't be happier. The personal interactions I've had with the company have been very warm and professional. The biggest bonus is that there are not many software options for massage therapists that are truly HIPAA compliant. The software it self is intuitive and easy to use from the practitioner to the client perspective as well.

Pros

HIPAA compliant, customizable, great customer service

Cons

Nothing is perfect for everyone, that said I'd like to customize the Google Review feature.

Alternatives Considered

Square Payments, Acuity Scheduling and Mindbody

Reasons for Switching to ClinicSense

HIPAA Compliancy, price point, online scheduling, all the features I was looking for.
Jae
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/01/2025

Big fan of ClinicSense

ClinicSense was easy to set up, customize, and I love having all of my client info (secure intake forms and notes, packages, gift certificates, communications) all in one place. Their customer service is incredible and I save a LOT of time using ClinicSense compared to my previous booking software.

Pros

The customer service is amazing - I get responses from real humans within hours of sending them a question. I also love the automation for client communication (reminders, availability email), but how there is the ability to still customize! Also they are always working on new features requested by users, so they are always making the product better!

Cons

There are a couple of the client communications that I would love to have the ability to change (such as the text in the SMS reminders), but all pretty minor stuff.

Alternatives Considered

Jane and Acuity Scheduling

Reasons for Choosing ClinicSense

Wanted my client notes in the same place.

Switched From

Calendly

Reasons for Switching to ClinicSense

Jane was very hard to use, and required a password for clients to enter their "portal" - ClinicSense clients can book just with their email!! Acuity was okay, until I accidentally deleted all of my customized schedule changes with the click of a button (whoops)
Krisha
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 06/03/2024

Clinic Sense Review

Pros

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section.

[sensitive content hidden] is the best. He is knowledgeable and friendly. Never had an issue he wasn't able to resolve and if he's not sure he will find the answer and get back to you.
I was not around when the software was purchased but I'm told he was a huge part of why it was purchased.

Cons

Clinic sense is very user friendly. It does however lack some very basic features other software usually has especially in the repost section.

Customer verification with a credit card makes zero sense to me. Every place I have worked there's always a verification system in place but not with credit card information. [sensitive content hidden] have people call on their behalf all the time and admiration doesn't have their credit card.

Seems like clinic sense may be going in a different direction with lots of new staff added to the team. Customer service for me has taken a huge dive.[sensitive content hidden] is just not helpful and [sensitive content hidden] I literally get nowhere with.

Lane
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 18/12/2024

Great for basic needs, but lacking in finer details

Overall I like it. The lack of an actual working superbill took your product from a 5 star to a 4 star. This is a service that should be fixed almost immediately.

Pros

It is user friendly and easy to learn. The ability to affordably provide online booking is very helpful. I especially like the ability to add in how much time needed between services, and to have that automatically apply to the appointment booking time

Cons

There are some smaller functions that would really increase the functionality of clinic sense.
The ability to sell a product directly is a huge one, rather than having to create a service to sell something.
Some businesses (such as mine) also do events/seminars/continued education. I would be nice to create a separate category for that, which allows multiple people to book and pay for the service/event for the same timeslot while also having a maximum number of people who can book it.
Finally, superbills. Clinicsense superbills are not actually superbills. A superbill needs a place to input which ICD 10 treatment codes are relevant for the billed code (things like BL back pain, R arm pain, etc), which billing code is charged for the service (97124 is the one for massage), and how many units of the billing code you provided (usually 4 for a 60 minute massage). Without this information, a superbill will NEVER be reimbursed for a client/patient for their insurance company. I tried to tinker with the superbill in your system by adding information to my provider profile but the formatting was strange looking and was not well received by insurance companies. I eventually had to design my own superbill form.

Alternatives Considered

Charm

Reasons for Switching to ClinicSense

Cost and the way scheduling worked with clean-up time added to the booking time slot
Sharon
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2024

Comprehensive and still simple.

It is a very good software that allows me to schedule clients or the clients to schedule themselves online, to send out intake forms and appointment reminders. I can check out clients and it keeps a record of my income, then do my soap notes. I love it.

Pros

I have referred friends to Clinic Sense. I love how much this software can do, and do it in such simple, workable ways.

Cons

The only down-side I regularly hit is the inability to message clients directly through the software.

Alternatives Considered

Noterro

Reasons for Choosing ClinicSense

Full Slate couldn't send intake forms or have soap notes.

Switched From

MassageBook

Reasons for Switching to ClinicSense

Simpler to use and more comprehensive. Clients like it.

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