--- description: Review of Avaya Cloud Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Avaya Cloud Office | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/4138/collaboration/software) > [Avaya Cloud Office](/software/3958/ip-office) # Avaya Cloud Office Canonical: https://www.softwareadvice.com.au/software/3958/ip-office Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/3958/ip-office?page=2) > Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses. It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes. It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software. Support is available via phone and live chat. > > Verdict: Rated **4.2/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 45 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Call Center Management - Chat/Messaging - Conferencing - Contact Management - Customer Experience Management - Employee Coaching Tools - Live Chat - Multi-Channel Communication - Multi-User Collaboration - Presentation Streaming - Productivity Tools - Quality Management - Reporting/Analytics - Screen Sharing - Unified Communications - Video Conferencing ## Category - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) ## Related Categories - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Unified Communications Software](https://www.softwareadvice.com.au/directory/1556/ucaas/software) - [Productivity Software](https://www.softwareadvice.com.au/directory/4366/productivity/software) - [Video Conferencing Software](https://www.softwareadvice.com.au/directory/4531/video-conferencing/software) ## Alternatives 1. 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It's easy to use and great value. > > **Cons**: There isn't a whole lot that I don't like about this software. ----- ### "A Very Approachable Phone System" — 4.0/5 > **Christopher** | *21 October 2021* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader. > > **Cons**: Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting. ----- ### "Avaya Cloud? Yikes.." — 1.0/5 > **Patrick** | *15 July 2021* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems. > > **Cons**: Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un ----- ### "Very robust solution" — 5.0/5 > **Ariel** | *5 November 2021* | Food Production | Recommendation rating: 8.0/10 > > **Pros**: As having a telecom professional background, I can tell this Avaya solution is very robust and stable. > > **Cons**: Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect. > > I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint). ----- ### "Avaya is awesome especially for the customer service industry" — 5.0/5 > **John** | *7 September 2017* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online. > > **Cons**: Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature. > > Read the instructions on how to use the system it's very rich but it does take some getting used to. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/3958/ip-office?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/3958/ip-office) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data