---
description: Review of DevRev Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DevRev | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [DevRev](/software/395959/devrev)

# DevRev

Canonical: https://www.softwareadvice.com.au/software/395959/devrev

> DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

DevRev takes a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DevRev

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 203 more

## Features

- API
- CRM
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Contact Management
- Customer History
- Customer Support
- Customisable Branding
- Document Storage
- Email Management
- File Sharing
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Prioritization
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics

## Integrations (7 total)

- Bitbucket
- CircleCI
- GitHub
- Gmail
- Jira
- SendGrid
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)
- [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1755 reviews)
2. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
3. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1132 reviews)
4. [Sprinklr](https://www.softwareadvice.com.au/software/86501/sprinklr-marketing) — 4.3/5 (90 reviews)
5. [LiveHelpNow](https://www.softwareadvice.com.au/software/102419/livehelpnow-crm) — 4.6/5 (72 reviews)

## Reviews

### "Revolutionizing Customer Interaction" — 5.0/5

> **Christopher** | *6 October 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership.
> 
> **Cons**: Nothing, keep up the great work DevRev team\!

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/395959/devrev)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/devrev-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/395959/devrev> |
| en-GB | <https://www.softwareadvice.co.uk/software/395959/devrev> |
| en-IE | <https://www.softwareadvice.ie/software/395959/devrev> |
| en-NZ | <https://www.softwareadvice.co.nz/software/395959/devrev> |

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