About Agilysys Stay

rGuest Stay is a cloud-based hotel property management solution by Agilysys that caters to businesses in the hospitality industry. It is designed for properties of all sizes and various types such as hotels, inns, lodges, casinos, stadiums, resorts, cruise lines and more. rGuest Stay supports integration with multiple online tools that include web reservations, booking engines and OTAs. These tools help property owners to manage rates and inventory for multiple online distribution channels. The solution also features a custom user interface that helps managers to monitor housekeeping statistics and check-in their guests. Additionally, rGuest Stay supports integration with rGuest's payment processing module that helps users to manage guest data and PCI burden with different credit card transactions. Its business logic enables properties to present room upsell offers based on their business rules and guest wallet share opportunities. Support is offered via phone, email and an online knowledge base.
Agilysys Stay Software - Tape Chart
Agilysys Stay Software - Search
Agilysys Stay Software - Reservation
Agilysys Stay Software - Guest History
Agilysys Stay Software - Upsell
Agilysys Stay Software - Settings
Agilysys Stay Software - Tape Chart - thumbnail
Agilysys Stay Software - Search - thumbnail
Agilysys Stay Software - Reservation - thumbnail
Agilysys Stay Software - Guest History - thumbnail
Agilysys Stay Software - Upsell - thumbnail
Agilysys Stay Software - Settings - thumbnail

Agilysys Stay pricing

Agilysys Stay does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Agilysys Stay Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4.5
Customer Support
4
5 reviews of 9 View all reviews
Michael R.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/12/2020

Great software

We are able to get so much done thanks to Agilysys Stay's user friendly modules.

Pros

Easy to use UI. Great services provided that streamline our business operations.

Cons

There is always room for improvement, and the team knows it. They are always releasing updates and staying in the lead in this industry.

Jon W.
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

5
Reviewed on 14/12/2020

Work Around Projects

I have no specific issues with the system or its functionality at this point. During the three roll-outs we have had in the last year (opening, upgrade & cloud) there have been many issues. It takes weeks to complete or fix any issue. That is not acceptable to me. We had an on-site tech that was amazing and did phenomenal things with our system, but those were all lost during the recent cloud integration.

Pros

It has a functionality about it, that was easy to learn. It has some clunky steps that are time-consuming from a user standpoint, but overall I like the system. The reporting, once set-up definitely has some great information. Overall, the system is very reliable and we have very few system crashes.

Cons

The basic system set-up once we went to the cloud took dated system information. This led to a couple of weeks of set-backs and functionality work around projects. The most distressing issue I have had is actually reaching a qualified tech support person to finish these work around projects. There is NEVER a level 2 tech avail after hours (after 5pm) or weekends. We are a casino, so obviously these times are when we are most busy.

Michelle W.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

3
Reviewed on 08/12/2020

Guest Stay is Okay

Pros

This products set up makes it very simple for our staff to use and to learn.

Cons

The reporting is lacking in some of the areas our company uses and needs. We are adapting and hope the software updates will include better reports.

Garrett T.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 08/12/2020

Great concept, needs work

Overall we really see a lot of potential with the software and as it stands today, we are happy with the functionality and ability to tailor the software to fit our property needs. Customer service has been very available for us and though things aren't always taken care of in a timely fashion, they are always helpful and try to push things through their engineering team for us. We are looking forward to where this software will be after some more fine tuning.

Pros

Very easy to learn, simple, and fast. Easy to train staff on due to its simplicity. Customization is also quick and easy.

Cons

It seems that we signed on in the early stages of this software as many things weren't as we expected and when we asked customer service we were almost always told that the engineering team was working on designing and implementing those features. We had, and still have issues with communication between the software and third party booking channels. We also have experienced the software "timing out" at inconvenient times during the booking process. Seems like a work in progress.

Ernesto M.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 14/12/2020

Not for boutique hotels

It was expensive to get started, but the issue only grew with the COVID situation and our own staff rotation management levels.

Pros

The sales team is impressive. The system has a larger number of partners we can use to integrate with our PMS like siteminder for reviews or Sonifi for TV media.

Cons

The training is extremely expensive and virtually unavailable through any medium except via their own experts.

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