About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at USD 50.00/month.

Starting Price:
USD 50.00/month
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
5 reviews of 5,431 View all reviews
Muhammed
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

Dinamik 365

My overall experience is great and those who want to use the successful application and its features can use it with peace of mind.

Pros

I liked the data and document features the most in the Dynamic 365 application.

Cons

There is almost no feature I don't like.

youssef
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2023

Empowering Business Dynamics and Customer Relationships

Dynamics 365 presents an all-encompassing solution that seamlessly integrates CRM and ERP functionalities, fostering enhanced business processes and customer relationships. The platform's ability to merge multiple business aspects into one unified system is incredibly beneficial, streamlining operations and promoting a holistic approach to customer engagement. However, the initial learning curve due to the complexity of the user interface may pose challenges for new users, requiring dedicated time for familiarization and full utilization of its potential. Once past this learning phase, the platform proves to be an invaluable asset for businesses seeking to consolidate and optimize their operations.

Pros

The Versatility and Integration Capabilities of Dynamics 365

Cons

User Interface Complexity and Initial Learning Curve

Russete
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

2
Reviewed on 22/11/2023

Dynamics 365 illuminating With great features

Pros

Can run on any server and without the technical know how can be done by anyone and has aLot of features

Cons

Lagging or glitches sometimes that results to loosing informations

  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/09/2023

Dynamics 365 CRM

Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app.

Pros

Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app.

Cons

The connection seems to drop off from our main database causing some incorrect data that hasn't been updated.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

The integration, ease of use, and price point
Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/10/2023

Dynamics is my Nirvana

Pros

The configeration and possibillities are endles.Native integrations with outlook, teams and Linkedin make it the only solution.

Cons

Learning curve can be difficult but once you have the skills it is amazing.

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