---
description: Review of Dynamics 365 Customer Insights Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Insights | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Data Platform Software](/directory/4718/customer-data-platform/software) > [Dynamics 365 Customer Insights](/software/401132/dynamics-365-customer-insights)

# Dynamics 365 Customer Insights

Canonical: https://www.softwareadvice.com.au/software/401132/dynamics-365-customer-insights

> Microsoft Dynamics 365 Customer Insights is a cloud-based customer data platform (CDP) that provides a 360-degree view of customer data. Enable a unified view of your customer data across channels and data sources. Deliver personalized experiences across web, mobile, and more through a single platform. Make smarter decisions throughout the customer journey with context-aware tools for interactive analytics, predictive models, and automation capabilities.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Microsoft
- **Location**: Redmond, US
- **Founded**: 1975

## Commercial Context

- **Starting Price**: USD 1,500.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Customer Insights: $1500/tenant/month - Includes 100,000 B2C profiles and 10,000 B2B accounts.
Customer Insights B2C profiles add-on: $1000/tenant/month - 100,000 B2C profiles, requires Customer Insights.
Customer Insights B2B accounts add-on: $1000/tenant/month - 10,000 B2B profiles, requires Customer Insights.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Czechia, Denmark, Finland, France, Germany, Greece, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more

## Features

- Activity Dashboard
- Activity Tracking
- Audience Targeting
- Behavior Tracking
- Customer Activity Tracking
- Customer Database
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Data Integration
- GDPR Compliance
- Multiple Data Sources
- Predictive Analytics
- Predictive Modeling
- Real-Time Analytics
- Recommendations
- Reporting & Statistics
- Surveys & Feedback
- Third-Party Integrations

## Integrations (1 total)

- Microsoft 365

## Category

- [Customer Data Platform Software](https://www.softwareadvice.com.au/directory/4718/customer-data-platform/software)

## Alternatives

1. [ContactPigeon](https://www.softwareadvice.com.au/software/449834/ContactPigeon) — 5.0/5 (283 reviews)
2. [DESelect](https://www.softwareadvice.com.au/software/420041/deselect) — 4.6/5 (37 reviews)
3. [Meiro](https://www.softwareadvice.com.au/software/305764/meiro) — 4.9/5 (22 reviews)
4. [Klaviyo](https://www.softwareadvice.com.au/software/63589/klaviyo) — 4.6/5 (524 reviews)
5. [SALESmanago Marketing Automation](https://www.softwareadvice.com.au/software/22054/salesmanago) — 4.5/5 (246 reviews)

## Reviews

### "Good email sending automation if you use Dynamics 365 Sales Hub" — 4.0/5

> **Ray** | *23 April 2025* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Love the customizability and the tight integration with the other Dynamics 365 modules/data.
> 
> **Cons**: Missing a lot of features by default, when compared to Hubspot. For example, there is no way to track source of leads and no integration to automatically capture that with tracking code or Google analytics.

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### "Excellent dynamics product. A complete eco system." — 5.0/5

> **Amit** | *21 September 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features.
> 
> **Cons**: Some of the new features feels half baked and buggy. LIC system keeps changing.
> 
> All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/401132/dynamics-365-customer-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-data-platform/dynamics-365-customer-insights-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/401132/dynamics-365-customer-insights> |
| en-GB | <https://www.softwareadvice.co.uk/software/401132/dynamics-365-customer-insights> |
| en-IE | <https://www.softwareadvice.ie/software/401132/dynamics-365-customer-insights> |
| en-NZ | <https://www.softwareadvice.co.nz/software/401132/dynamics-365-customer-insights> |

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