--- description: Review of watsonx Assistant Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: watsonx Assistant | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [watsonx Assistant](/software/401140/watsonx-assistant) # watsonx Assistant Canonical: https://www.softwareadvice.com.au/software/401140/watsonx-assistant Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/401140/watsonx-assistant?page=2) > watsonx Assistant (formerly known as IBM Watson Assistant) is a conversational AI solution that helps businesses with customer support, marketing, and sales. The software is cloud-based. The main features of IBM Watson Assistant include natural language processing, intent recognition, automated responses, and query suggestions. Businesses can benefit from watsonx Assistant’s analytics, which facilitates monitoring of KPIs and metrics. The platform also helps with training the AI system without the need for coding.  watsonx Assistant subscriptions are offered on a monthly basis and support is provided via chat, email, phone, and FAQs. > > Verdict: Rated **4.4/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 10 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IBM ## Commercial Context - **Starting Price**: USD 140.00 - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: United States ## Features - A/B Testing - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Ad Optimization - Adversarial Training - Alerts/Notifications - Augmented Analytics - Automated Image & Video Editing - Automated Responses - Automated Routing - Behavior Analytics - Brand Guidelines - Business Process Automation - Calendar Management - Call Management - Campaign Analytics - Canned Responses - Chat/Messaging ## Integrations (3 total) - Genesys Cloud CX - Salesforce Starter - Zendesk Suite ## Support Options - FAQs/Forum - Knowledge Base ## Category - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.softwareadvice.com.au/directory/4615/ai-marketing-tools/software) - [AI Sales Assistant Software](https://www.softwareadvice.com.au/directory/4614/ai-sales-assistant/software) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.com.au/directory/4412/nlp/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.com.au/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.com.au/software/412748/chatgpt) — 4.4/5 (336 reviews) 3. [Botsonic](https://www.softwareadvice.com.au/software/436579/botsonic) — 4.8/5 (79 reviews) 4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "One of the Robust Conversational AI Provider I have used so fae" — 4.0/5 > **Subrat** | *29 July 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It has a very well-developed NLP algorithm I have used so far. I have been this platform for the past 1 year and I am quite happy about its functionality and performance. > > **Cons**: The response types can be increased and features such as checkboxes, dropdown, and radio options should be made available for users. > > Although this platform is a very easy and hand tool for chatbot developers and has a very well-developed NLP algorithm however the IBM team can work on adding some new functionalities to the platform such as checkboxes, dropdown, carousels, and radio options ----- ### "Easiest way to build AI chatbots" — 4.0/5 > **Yasser** | *9 April 2022* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: I like how easy and quick to deploy Watson Assistant for my clients and how they easily able to use it without needing to reach back to us, Its helping them manage most of the customer service work without the need for employees, The main features that I like in Watson Assistant are: Text to Speech, optical charchtr recognition, Keyword extraction and named entity recognition. They are enough to get my client convinced. > > **Cons**: User Interface needs to get improved and its missing the regional languages support, Data visualization could be better and lastly the documentation could be much better because most of the troubles are hard to troubleshoot or to find answers for it. > > Its helping my clients to provide a better customer service without needing to hire a team to manage it, Watson Assistant rich features are good enough to serve businesses from all sizes and it handles large volume of users easily and smoothly, It's a one step solution and they dont need anything else, It's enough for them. ----- ### "WatsonX review" — 3.0/5 > **Ty** | *11 September 2024* | Broadcast Media | Recommendation rating: 7.0/10 > > **Pros**: Controlling the actions and setting up look of the chatbot is easy. > > **Cons**: Action steps are buggy and skip steps. Customers are not pushing buttons like they're supposed to. > > Building is fine, but finding out how to fix steps in actions takes a lot of trial and error. ----- ### "Best AI Assistant for our after-hour client experience" — 5.0/5 > **Baran** | *23 October 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and less cost to implement our system. Have ability to connect with our backend and make process. > > **Cons**: Monthly Active User and file discover costs are expensive. ----- ### "Highly recommended - IBM Watsonx" — 5.0/5 > **Rahul** | *20 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Mature platform with industry catalogs, easy to build and maintain AI solution, out of the box integrations, advanced LLM models with bring your own LLM as well, and omni-channel feature > > **Cons**: Pricing is user based. Would be nice to have consumption based like per message. > > Overall the experience has been great and the IBM cloud support is very good as well. Multiple ways to procure so you have options to pick what works best. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/401140/watsonx-assistant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/401140/watsonx-assistant) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data